We stayed in the royal suites turquesa by palladium punta cana.It was the best resort we have stayed at.the staff and service was excellent,and they are a credit to the hotel.even the gardeners were pleased to help you if they could.The barstaff in the lobby we found were alway's happy to help I ask a member of staff on reception in the lobby to pass on a message regarding one young lady for being very honest as she handed in my wife's expensive camera which she left on a table. I was delighted when I returned she pointed to the reception desk where she had handed it in. Unfortunately I cannot remember her name.
We found the room's ground's and beach were excellent and very clean and well looked after.
The entertainment came on to late, we had to catch the train because a member of our had problems walking
any distant.We found it difficult to get back to the Royal suites after the show's finished as the train's were alway's full.

Five star or not five star, that is the question. If you are expecting something akin to the five star standards of hotels in the UK, then you may find yourself a little disappointed, however this does not diminish the quality of the finer points of this hotel.

The Palladium Bavaro is one of three hotels in a very large resort but if you choose not to walk there is a train that does the rounds. Hotel is a pretty loose description as accommodation consists of lots of two storey blocks spread throughout the grounds.

While rooms types vary and upgrades are available, ours was more that adequate. The room contained a very comfortable king size bed, large bathroom with shower, whirlpool bath and large sink. Shower gel, shampoo, moisturising cream, shower cap etc were all supplied and topped up on a regular basis along with a daily towel change. The fridge contained four beers, four soft drinks and two bottles of water and was refilled daily. Ice was available from machines conveniently located between the accommodation and the essential air conditioning worked a treat.

The resort has eleven restaurants and you are free to eat at any of them. In the Bavaro, there is the buffet available at La Catedral, a huge mass catering building with a massive range of foods available, including some cooked to order. There is also a number of

We arrived at The Palladium Punta Cana section after about a 30 minute transfer after dropping off at two hotels before ours.

On arrival at reception we were given a fruit punch and cold towels which was lovely.

Check in was super quick, we were given luggage labels with our room number to put on our luggage which we left in the lobby and an information pack about the hotel.

Our room in the 4000 (Room 4002) building was just opposite the main reception so we went straight there and our luggage arrived within a minute.

The room was bright and cool. We had been left a bowl of fruit and a bottle of rum as it was my birthday. This was a really nice touch.

The room had a separate bathroom with Jacuzzi and shower attachment. The main room had a large bed, a sitting area with couch and a table and a couple of chairs.

As well as air conditioning, the room also had a ceiling fan above the bed.

We set off to explore and found ourselves in the bar outside the buffet El Behique. This is the main buffet in the Punta Cana section and is where we ate breakfast and lunch everyday.

The buffet was lovely with loads of choice, and I was never once stuck for anything to eat.

The breakfast (our favourite meal of the day) was great, with fresh eggs made just how you liked, gorgeous fruit, cold cereals and fresh smoothies which were a treat.

We always found a seat straight away; the staff were very attentive and always served tea or coffee promptly.

We are early risers and did not want to waste too much time in our room so always got sun loungers by the pool and normally under a palapa. This was normally between 7 and 7.30. There were always stacks of empty loungers for most of the day; you just might not get under a palapa, but I never saw people wandering around or causing problems with reserved chairs, there always seemed to be enough

After lunch we would normally walk to the beach for a swim and a stroll. There were always lots of empty sun beds to use. The beach is busy with people walking along. We tried several of the drink huts to have a beer or a cocktail to walk along with.

We walked along to the market side one day but some of the vendors can be really pushy, whatever you do, don

stunning hotel, absolutely huge , it took acouple of days to find your way around. there are loads of restaurants but we just stook to the buffet types as they have theme nights so you got to try what you could have had in the speciality ones. the pools are great with swim up bars. the entertainment team were really friendly and did anything for the kids as the only english kid in the kids club they really took my niece under their wings in fact she was in bed by 9 every night as she was worn out !! the entertainment wasnt really my thing except the michael jackson show which was superb. however as this complex is so large you dont really get to know the staff or other guests, so i was actually bored.beware you need to get up early for a sunbed particularly on the beach.

We have just arrived back from a two week stay at this hotel. Having both stayed at a 3* in the north we were excited at the prospect of a 5* resort on the beautiful east coast.

The initial impression is impressive. The resort is enormous and very well mantained and the rooms are lovely with hairdryer, iron, satellite tv and restocked minibar. Not to mention a lovely hydrospa bath.Other holiday makers we met had upgraded to a junior suite and the rooms are that much nicer with a double bath.Although we had to move rooms in our second Week due to noise and our second room was lovely with a big round jacuzzi in the main living area.

The beach is truly beautiful although it was occasionally difficult to get a sun lounger as the spanish and germans tended to go down and save them at the crack of dawn before breakfast.

The food is plentiful and generally we preferred the buffet as there was much more selection and it was the same food as in the a la carte restaurants.

Unfortunately our holiday was marred by the very bad service we experienced by a selection of the staff. Eventually we had to complain to our rep about the service and had a meeting with the hotel manager. Even though we were told on arrival that you should not tip the drinks waiters in the buffet, it became apparent that if you did not you would get shoddy service and even be ignored as the waiters have learnt who tips the most.

We are a young couple who saved hard for this trip and could not afford to tip willy nilly where it wasn't reasonable to anyway. We felt almost bullied into tipping just to get served but stood our ground. When we went to a 3* we never had to tip ( apart from bell boys and maids on occasion as we indeed did at this resort) So beware, if you go to this resort have your pockets lined with dollar bills or you will not receive the 5* service you were so looking forward to.

Being English we also found we were in the minority, there were maybe only a dozen of us that arrived together on our flight and it is an enormous resort. A lot of the waiters spoke little English which would't have been a problem had they been polite, but you will find they are far more amiable with the Spanish.

Our final morning at check out was not pleasurable. We were accused of hiring a film from the room and after an hour of being ignored, and left standing while people disappeared and spoke over us in Spanish we finally proved our innocence after they revealed the film had been ordered before we had even landed in Punta Cana on the first day! We were issued with no apology and our final morning left us angry and disappionted. When you complain to the management they often use the language barrier as an excuse and you feel little will be resolved.

We will certainly never return to this resort or any other Fiesta hotel. Although the aesthetics of the place are pleasing the customer service is the worst I have ever experienced, in any country, let alone a 5* resort. We spoke to Canadians on the last morning who had experienced similar problems.