What a brilliant holiday!!

We arrived at the Papantonia at 2.00am and were checked in within 15 mins. We were all given a wrist band as we were AI. We were allocated room 107 which is on the first floor with a pool view.

The rooms were spacious and really clean. The main bedroom has air conditioning and two large single beds pushed together. Large wardrobe with safe inside. It also has 3 drawers that are large enough to fit t-shirts etc in.

Bathroom also a good size with bath, shower, sink & large mirror. There is no hair dryer in the room but you can hire one from reception for

MMMM Where to start, All Inclusive booked in U.K. is an absolute MUST, unless you are loaded. Beer

Papantonia hotel apartments; Food bearable - just, if you don't mind green bread and ants and are not worried about health and hygiene.

Hotel fine if you got the holiday cheap and like the smell of raw sewage and unruly customers.

The bathroom floods every time you use it. Beds crooked, sun beds ripped and in some places dangerous, so many things wrong with this place, attention to detail being one.

Disco equals the same three records for two weeks. Kids meals equals beans and chips for two weeks. Alcohol is not strong enough to numb out all the problems.

Fresh water pool equals scum filled chemical zone.

Lifts are hazardous zones to be avoided. Children

On our arrival at the Patpantonia our first impression was that it was clean and spacious however it was a typical 3 star hotel.

The staff at reception were very helpful and ensure you fully understood all aspects of your stay.

The hotel rooms are cleaned 3 times a week including towels and linen, but if you wanted to request them to change them more often they were happy to oblige at the reception desk. The rooms themselves were very spacious with plenty of room for the children to play.

The food in our opinion was very poor with very little choice although the menus were changed daily. As the hotel was a family based hotel I was surprised that they didn't cater well for the children with no child menus available. Snacks were available for quests throughout the day however this did not include items such as crisps were charged for. As for the ice cream we were limited to choc ices only which was very basic.

Entertainment was as expected as it was the beginning of the season very basic to start off with and as the week progressed it got better. Loads to keep the children happy with a mini disco for them before the main event. what a very friendly and helpful team of entertainers and kids club reps.

As a whole we enjoyed our stay and would come back but on a different basis.

Went as a last minute with first choice and was pleseantly suprised. The room was very large although the wardrobe was a bit on the small side. There was a medium sized balcony looking over to some allotments. The room was spotless and the chambermaid was lovely.

The towels were regularly changed. The appartment was well equiped with a kettle etc although we tended to eat out. They were waiting for the TV dish to be connected which was due the next week as the place had just re-opened.

The staff were polite and efficient. We didn't stop for the evening entertainment but it didn't sound great. Can't comment on the food as were self catering but it did appear to be chips with everything!

Pool area was spotless although water well chilly!

We have mixed feelings about this hotel and will try to keep this report as factual as possible. In the first instance why this Hotel was described as a small family run hotel in the First Choice brochure is a mystery to me when in actual fact it is owned and run by the Tsokkos group who own literally dozens of hotels, villas, apartments, shops and launderettes on the island so you will be disappointed if you expect to find Mama behind reception and Papa behind the bar etc. Having said that Tsokkos Hotels Ltd appear to be professional hoteliers with continuous maintenance/upgrading programs being carried out.

On arrival booking in can be very awkward with everybody and their luggage being herded into a narrow main entrance/reception area totally blocking it to existing guests. On our departure all the guests leaving that day were trying to leave with all their luggage at the same time as the new guests were trying to enter and book in with theirs.(chaotic)

The apts. are an excellent size with good sized bed rooms and small kitchenette area in living room with pullout sofa bed. Unfortunately the main beds are ridiculously hard and uncomfortable. The rooms are cleaned and towels changed at least 3 times a week and the room cleaners are without doubt the hardest working members of staff at this hotel 10/10 to them.

The management and main hotel staff reception/dining room staff etc. we found to be a little curt/unapproachable.

The food was varied sometimes good and sometimes poor but generally only acceptable and I have no doubt if the very very slow toast machine is not replaced now it will cause a riot at breakfast by peak season! Bar snacks burger and chips etc. are available between meal times and many guests preferred this option to the main meals.

The only bar is under cover at the outside pool area. Jacob the head bar man was very professional and astute but there was never more than 2 bar staff on often only 1 with only 1 till and every item you have has to be tilled up and signed for even if you are all inclusive.

The hotel grounds we considered excellent with 4 various sized/depth pools and a play park for the younger children and plenty of sunbeds although very disappointingly there are no toilets at all on the ground floor inside or out. The only toilets are in the basement which is a quite dangerous trip down some sharp edge tile stairs and very slippy floors when wet after guests have used the pools so young children have to be escorted every time.

There is an excellent kids club which my young daughters loved and which allows you to have a parenting break and relax whilst your children enjoy themselves with qualified nursery staff.

The entertainment was basic but the entertainment staff were simply brill and can only entertain you if you want to be entertained so relax and join in we did and had a great laugh.

Our arrival unbeknown to us was basically pre-season with the season not starting properly until after the massive Cypriot easter celebrations which happened to fall late this year so most places were very quiet or shut.

In general our stay at this hotel would of been disappointing if it had not been rescued by the wonderful First Choice team who took us under their wing and turned our stay at the Papantonia into a fabulous family holiday never to be forgotten! So a massive thanks to them

Magic,best yet few hic ups but why moan....food great,hotel ok,entermainment good,staff fantastic, good all rounder,will be back

Fantastic two week stay. couldn't fault the all inclusive deal.

The location is good for families - who don't want to be near the louder nightlife of Protaras main strip.

The bar staff were all pleasant - but I think a little tired and waiting for the season to end, most were not Brits but had the basic language.

Hotel staff very nice - didn't really have to have any contact - as no complaints.

The entertainers were all British and were really excellent, always there to help and offer any advice. My six year old son was taught to swim in five half hour lessons by Dave, his confidence just rubbed off and my son is doing brilliantly.

We would definitely stay here again, our room was at the rear of hotel and nice and quiet, not sure if the rooms over - looking the pool and entertainment area would be as quiet - but then the air conditioning drowns out most noise.

Well what can I say, the Papantonia has been our best holiday ever. The hotel staff are excellent and although from Poland they really do try and do the best they can for you. First Choice reps were great, the entertainments ok and the kids club reps especially the cr

When we arrived at the Papantonia we were very impressed until a couple of days into the holiday when bar staff were very rude to my husband.

The head of entertainment had a chip on her shoulder had no patience with children considering this should be family hotel.

Food and entertainment was appalling my kids were that fed up we had to eat out and find our own entertainment which then worked out a very expensive holiday consiering we were all-inclusive the holiday in total cost us 4,800. What a waste of money.

Would go back to Cyprus as it was a beautiful country but never go back to Papantonia.