62 Reviews
Traveller Rating
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Excellent21
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Very Good36
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Good3
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Average1
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
This time we stayed in a superior room as we took my mother who had mobility problems. We thought the resort would be good for her as there are ramps situated by steps, but we did end up borrowing the wheelchair as she found the walks from the room to restaurant etc., quite daunting. No problem for fit people and if she hadn't damaged her knee before the holiday she probably would have managed ok.
Both the Longwood rep and the staff were extremely helpful, and I have to say Longwood were also wonderful in arranging for my mum to be ferried around in a wheelchair at both Gatwick and Taba airports.
Back to the holiday.. It was lovely to see some of the faces of staff that we remembered from our April holiday, Sayed in the restaurant, always beaming, Sammy of course, Adele in the pool bar, very sweet, Mohamed (various), Ahmed the masseur (would recommend his massage for any ladies, and men of course although there is also a female masseur. Very professional, gentle and gives a wonderful massage.) Most of the staff are so lovely and it's the only hotel I have visited where I felt at home again straight away, and where the staff make you feel so welcome. We took my little nephew and he couldn't wait to see Sammy again as he got so much attention on the last holiday. The staff love little children and always play with them.
As soon as we arrived in our room we heard a knock on the door, and two members of staff said welcome back and handed us a plate of scrummy cakes. A nice touch!
We stayed AI and the food was plentiful once again. Cakes are wonderful at lunch and dinner, and freshly squeezed orange juice in the mornings is great with a wide choice of foods! Not so keen on the food in the Abou Lou restaurant and made the mistake of buying two bottles of red wine at
Travel operator: Longwood
We moved rooms from the 3rd block to the new 1st block as although the room was nice it was a getting a little tired.
This area is ideally placed if you want to go to St Catherines or Isreal, or even Cairo as my wife and me did all 3.
The food was fantastic and the staff in the restaurant's amazing.
I would definatly recommend this resort to anyone.
Travel operator: Libra
We two moved from block two to block one as our room was terrible - cracked wash basin, peeling bath and funny smell from the toilet. The bedding was stained and the towels grey, this was not four star Hilton! Block one is better but again the towels and bedding were grey and the cleaning was poor. On day three in our new room we joined the beds together to discover that somebody had vomited down the side of the wall and onto the valance. We reported this to the management and it was quickly changed, but is an indication of the hotel cleaning. Also block one is close to the bar which plays very, very loud music until after midnight and the sound proofing is so bad it keeps you awake.
For the first time in any holiday to Egypt we both had an upset tummy and considering the food hygiene we saw not surprising. No temperature checks taken of the buffet food, food left out in the heat for hours and then of poor quality.
Apart from the beer and soft drinks everything else is of poor quality. We ended up drinking our duty free allowance on all inclusive holiday.
This is not a four star holiday and is not my idea of a Hilton hotel.
Travel operator: Longwood
This was our 2nd visit to this hotel and we thoroughly enjoyed it.
The staff were wonderful and friendly,service was good. Our room was in block one which has been modernised ,our room was kept immaculate by staff.
Restaurant had plenty of choice [even for me who can't eat spicy food]never less than a dozen deserts to choose from.
Only thing different from before, less staff but still a high standard .
Will go back again soon.
Hope Mustapha from the bar learns to swim before then.
Travel operator: longwood
Travel operator: Longwoods
We have met friends there, who feel the same as we do, PLEASE dont let this "oasis" change, the returning guests,feel the same. Let the drunks go onto where-ever the community accepts them. This is a friendly orientated hotel, were would you find staff anywhere as dedicated. Anyone who complains look at what your paying! You will sit down to three-meals a day at home, and have the service you get there!!!! Stop complaining and value what is here.
Travel operator: longwood
We found the hotel to be very clean and well looked after, hotel grounds lovely.
There is a jetty they light up at night where lots of lion fish live.
The food we thought to be good, but a bit more choice in the main dining room would have been nice, we have always had a lot more choice on all inclusive holidays before.
Most of the staff were very friendly and helpful, all our kids loved the entertainment guys, and want to go back to see Sammy or Pumba as they nicknamed him.
My friend and I had a good relaxing break; our teenagers had fun in the disco made friends with some sports to do in the day
The younger members of our party had a great time in the pool everyone was happy what more could you ask.
Travel operator: longwoods
Travel operator: Thomas Cook
A good place for a gentle holiday and being on an all inclusive board basis was great. The food in the main restaurant is fine, a bit samey after a week, but there is a pizza place and, if you want to pay about
Travel operator: Peltours
Our holiday started by being greeted off the coach after a long journey by the reception staff, with refreshments, that were definitely appreciated. Thank you!
Our room was unfortunately in the old block (still very nice though), as the new block was due to open 4 days into our holiday, but may I say how envious I was of the people staying in those rooms, they looked lovely.
The food in the hotel is excellent and the staff who work extremely long hours in the restaurant are a credit to the hotel. What can I say about Captain Sammy? The man is a legend, however his talents are wasted in the Abou Lou Lou, Captain Sammy should be in the main restaurant in the evening making everyone laugh, and ask him to show you some tricks!
Also try the Aou Lou Lou, absolutely fantastic, the best meal out there, and extremely reasonable, for 5 of us it was an extra
Travel operator: longwood
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