56 Reviews
Traveller Rating
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Excellent4
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Very Good29
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Good16
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Average7
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Hotel cleanliness can not be faulted - the staff are constantly cleaning! Our room was cleaned every morning - clean towels and bed linen (and shower curtain!) everyday. The place was spotless!
The hotel food we thought was very good - especially breakfast! Very wide range to choose from! The service in the restaurant was great, we befriended the majority of the staff! They were all really good fun! We found that as soon as we took the last sip of our drinks, a new one would appear!
The hotel's location was great - it wasn
Travel operator: Thomas Cook
Lots of choice in the restaurant which was very clean and good service.
Our room in the main block and clean towels and bed linen every day. Large room which was kept spotlessly clean. The cleaner worked so hard that I left a smaller tip every few days. (Equivalent to 2 English pounds)
Initially allocated a lovely room near the sea but water not hot and as it was chilly in the evenings early Feb. needed hot showers this would not be a problem in the summer though.
International hotel Italian, Russian, German, French, Belgium and quite a few English guests. Everyone seemed to rub along nicely together.
Hard working animation team who organise various activities at the pool and on the beach. I only joined in with the stretching classes and aqua aerobics towards the end and wish I had joined in sooner. Panicked to shed the excess weight gained by the gorgeous deserts and Danish pastries.
Comfortable sunbeds with mattress and towels provided. The pool or beach guys who give the towels will get you settled and give good service. They do this irrespective of tipping but are very appreciative of tips.
All the staff are men with the exception the hotel guest advisor and animation team.
Snorkelling brilliant. You can hire wet suits or equipment from the hotel dive shop if you intend to snorkel or dive. We had our own and contacted our travel operator prior to going for extra baggage allowance. Most people found the sea warm enough but we usually stay in the water for a long time so felt the benefit of a suit.
No bank or ATM in the hotel but the four season
Travel operator: direct holidays
Was not sure what to expect after reading quite a number of negative reports about the hotel but things must have improved considerably as everywhere was spotless and the staff very friendly.
You could always find something nice to eat as the options were very varied. Maybe the only moan is the service for drinks on the night when waiting for 15 mins for the waiter to bring the drinks was almost the norm and the beer was only served in 1/2 pint size glasses if that, and maybe larger glasses would be better.
We stayed in a room near to the manmade beach and you could always get a sunbed without any problem before 10 am after that and when the sister hotels guests arrived by shuttle bus it got to be a bit of a struggle.
The snorkelling off the jetty was fantastic and to cap it all on the second week of our holiday every day we would see a group of dolphins swimming by.
Entertainment was abysmal and the animation staff, all Italian but friendly, which is more than can be said about the Italian holiday makers who must have made up about 70% of the residents - Loud ignorant are 2 words to describe them and a total disregard to any quests for service's as they just barged they way to the front on many occasions. At least most of the staff would put them in their place and tell them to wait.
Naam Bay was just a 15 min shuttle bus away and had many restaurants and shops to visit although the 2 restaurants we visited were only mediocre in my view but other people we chatted to found a few very good, and a steak meal was only around 4 pound.
Travel operator: portland direct (thomson)
The hotel, staff, food could not be faulted.
The staff (from management to cleaners)could not do enough to make sure that you enjoyed your stay.
There was something to suit everyone
Travel operator: panarama
I cannot fault the cleanliness at all, the grounds are lovely and the food is very good for an all inclusive. We went over New Years eve and the effort they made was brilliant, left invites on papyrus on your bed and set up a marquee with walkways with "statues" of the sphinx etc to give the Egyptian feel. The waiters were dressed like ancient Egyptians too, which was very effective.
Entertainment aside from that night though was pretty poor.
The location of the hotel meant that you stayed on-site, the entertainment they had was downstairs in a room with plastic chairs lined up - and very poor singers. Most people did not use this room as it was pretty bad and stayed up in the "bar" area, which is in the main area of the hotel, next to the shops. There was not enough seats for even a 1/3 of the hotel guests and many times, we gave up waiting and returned to our rooms to sit on our patios - remember that this was not even in full season! the service in the "bar" was extremely slow and often they forgot about your order. They frowned upon you approaching the bar yourself and sent you away telling you to get a waiter - which was annoying!
The beach was a bit tricky for access - not at all suitable for disabled people (infact the whole place is not good for disabled people). The snorkeling is fantastic there but aside from that, the beach was not much good - more like something carved out of the rock!
The main pool looked lovely, but everyone there stuck to the smaller one as the large one was not heated and ice cold, which was a shame as it meant that the pool became overcrowded - which didn't stop the entertainment team from starting a waterpolo match - which in turn meant my 7 year old daughter was being crushed by giant Russian men grappling for the ball! Not impressed, needless to say!
They had a lovely kids club which my daughter was enthusiastic about. The girl in charge seemed lovely - my only gripe with that was that it was a bit far out from the main area of the hotel and I could never relax knowing that she was a trek away and not a couple of mins like most kids clubs are.
The free bus into Sharm...the driver took us to the outskirts, nowhere near the shops etc and announced this is as far as he goes...if we wanted to actually get into the real Sharm, we would have to pay him. I am sure this was not the rules, but what can you do?! So watch out for that - ask at the reception desk so you know if that's right or not.
This review probably makes me sound dead miserable and moany!! but overall, I had an ok time there. It will never be a place I go to again because Sharm and the hotel were not what I thought. I enjoyed the snorkeling and break but I was expecting a grand 4* hotel, which this was not. If you can get this cheap, then go for it, but it is not worth paying full whack for. Before you do book for Sharm, be sure to check out resort write ups because Sharm was not at all what I expected and I was very disappointed.
Travel operator: Can't remember!
The staff, cleanliness and food were better than expected due to the poor reviews. If you are looking for fish fingers and chips then by all means don
Travel operator: sunset
Variety of food available suiting everyone in our family. Fish and oriental restaurants were very good and we highly recommend these.
Rooms were cleaned every day without fail and to an excellent standard.
The entertainment was multilingual and tried to involve the range of nationalities staying at the hotel.
Free shuttle bus to Naama bay if wanted saved on taxi fares.
We had a great time
Travel operator: airtours
The location is positioned to ensure a relaxing holiday although should you want to go to Naama a free shuttle bus provided by the hotel is readily available.
The night life can be found by the entertainment team who cater for all nationalities, and are extremely helpful and friendly.
I didn
Travel operator: Panarama
Snacks by the pool were adequate
Evenings you could also eat at Mamma Mias Italian (which was very good for pizzas) Oriental restaurant at the beach was also very good, set meal. Fish restaurant at the beach was the worse meal of the holiday one to be missed!
Our room was kept very clean as was the rest of the hotel(tipping was expected) with the gardens being a real feature in the desert landscape.
The beach was well set out with tiered areas leading down to the sea with a floating jetty across the reef to deep water only. Snorkeling was brilliant and a must for all.
Free sunbeds, mattresses and towels. We had no problems getting sunbeds although everybody gets up early over there (7.00) the pool staff will do their best to find you a bed and a brolly is a must, you only have to ask.
The location is isolated with no walks out, free bus to Naama bay, taxi
Travel operator: jmc
The restaurant service is terrible..I had to order the same round of drinks from 3 different waiters and it took 45mins to arrive...Terrible service.
The entertainment was certainly not aimed at English..Every night of the two weeks we stayed had entertainment in other than English languages and totally not understandable.
The rooms on the other hand where kept very very well indeed as were the grounds...The male maid was excellent in keeping the rooms clean and tidy, can't praise him enough.
Won't be going back to this hotel...The restaurant service and terrible entertainment has spoiled our holiday.
Also the Longwood rep was terrible...Basically at the welcome meeting..he handed out a map of the place which was in acurate and then asked if we had any questions !!
Longwood...get your act together
Sharm is worth a visit but please avoid this hotel.
Travel operator: Longwoods
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