We stayed at the Hyatt between April 18-25th 2005.

Overall we enjoyed our stay there and have come back nice and relaxed. The hotel is set about 5 mins outside Naama bay and about 15 mins from the airport. I booked hotels and flights separately and had transfers arranged prior to leaving, which worked out well.

We arrived at the hotel early evening, and were greeted by friendly staff checking us in - our bags were whisked away using cool golf buggy type vehicles and arrived at our room about 5 mins after.

The room was quite spacious, with a balcony overlooking part of the resort, and a (partial) view of the sea - very nice! Upon arriving at the room though, we had our first dissapointment of the holiday - one of the legs of the bed was broken (bed was 'leaning' to that side). I reported this to reception and someone came up to have a look. They pushed the leg back up and said it was fine, but when the bed pushed back up against the wall, the leg broke again. At this point he said he'd call the maintenance guy, who arrived after about 10 mins, dismantled the leg assembly and banged a few nails against the leg. The bed didn't feel at all that sturdy when it was put back so I called reception asking for the bed to be changed. It took a few phone calls and a conversation with the 'manager', but they managed to change the bed, which was fine thereafter.

It was about 45 mins after we'd got to the room by now, and I'd had a chance to check everything else out in the room. I found the following problems with the room and reported them: Toilet flush not working properly, deck chairs on the balcony filthy (obvioulsy not been used for a while judging by the dust on them), broken light on balcony and TV remote control not working. Not all big problems as such, but not acceptable for a '5 star' hotel. I was a bit wound up at the complacency of the staff when I reported the problems - especially as we'd been travelling and had just got there. 'With Pleasure sir' was the normal response, but whether anything was done about things then and there was another matter! In the end the manager came up and got things sorted out - phew! Not a good start.

The resort itself is very nice. There are 3 big pools - a main one with a Water Slide (very cool), a lazy river pool which has waterfalls with a current that drags you along, and a main Adult pool which is pretty big and quiet. All of the pools have deckchairs around them and each pool has a couple of pool guys that will give you towels in exchange for your towel card tokens, and take your orders for food/drinks etc. Pools are open from 8am-6pm, so no midnight dips as the pools are being cleaned. There is a restaurant called 'Cascades' next to the lazy river pool which has the best lunchtime menu in my opinion (burgers, mixed grills, ice cream etc).

The resort also has a nice beach area with sunbeds dotted around, albeit quite closely packed due to the number of people. The sand is very gritty and not that nice to walk on bare foot, but you get used to it.

There is a restaurant there called the 'beach house', which we didn't try as it was mainly seafood - it was pretty busy though which is always a good sign.

Just behind the beach is the dive centre, where you can rent snorkelling gear or book diving lessons/courses. Staff here were friendly and helpful. They also do a scuba diving intro at 11:30am in the main pool, if you want to see if Scuba diving is really for you. We did a Scuba Diving intro course in the sea, which lasts for about an hour and was great fun. They have a jetty going into the sea which is a good idea, although the first time we went in, my wife and I cut ourselves on the coral below. There is a big sign that says that the hotel is not responsible for any accidents - a lifeguard is only there sometimes.

The resort also has a few tennis/squash courts, and a nice spa which has a big jacuzzi, steam room and sauna (separate male/female) - very relaxing, although the Jacuzzi wasn't all that hot (might explain why it was empty most of the time).

Most of our day at the resort was spent swimming or relaxing by the beach/pool, and our evenings were mostly at Naama Bay (restaurants/shopping/sheesha). We also booked an overnight Excursion to Mount Sinai through the resort centre in the hotel. My wife had a Thai massage from the Spa centre, which she said was wonderful.

The hotel runs a courtesy bus service to Naama Bay and back 3 times during the day, which is a welcome relief from bartering with the taxi drivers all the time. We decided to take the bus back once or twice from Naama Bay and were quite dissapointed one of those times from the service we received. Basically, they only had one bus picking people up, and there were enough people for 2 buses (as is usually the case apparantly). The driver called back to base and told us another bus would be due in about 10 minutes. We waited around for half an hour and 2 cars turned up to pick people up. They took only 8 people with them. At this point everyone waiting was pretty furious at the length of time we were waiting and asked the drivers what was going on. They said they didn't know and called back to base (after getting the hotel phone number from one of the guests). Another bus was sent, which took about 20 mins to get to us.

Once we got back to the hotel, the manager had a lot of upset guests to deal with for the lack of communication and consideration by the hotel. If only they had told us it would take over an hour of waiting to get back, we would have made other arrangements.

Breakfast was varied and catered for every taste - fresh pancakes are definitely worth a try, as are the fresh omelettes. It was hard at times to get the waiters attention to clean the tables/get tea, but I guess they were rushed off their feet with the amount of people there. We ate at the Sala Thai restaurant, which was really nice. We didn't get a chance to try the Souk restaurant.

In my opinion the Hyatt is a 5 star hotel, with 4 Star rooms. I.e. the services offered are 5 Star, but the rooms are comparable to 4 star hotels. They are clean and have all the amenities, but are also showing their age, with broken floor tiles, some services not working or broken (i.e. toilet flush/broken bed/broken shaver point). Rooms also aren't always cleaned when they say they will be - on most of the days, we'd have to call to get someone to clean the rooms - this got a bit frustrating at times, as we'd come back late afternoon wanting to relax/sleep and would have to wait 15 mins for someone to come and service the room, and then would have to wait for them to actually do it.

This will not put me off visiting the hotel again though, but I really do hope the staff can become a little less complacent in their attitude and put a little more effort into improving their service, i.e. do things when they say they will. After all, in a '5 Star Hotel' how many times should one call to get a problem fixed before it actually is? Several times in my experience.

We arrived at night so didn

We arrived by private transfer early evening to a stunning welcome in a fabulous reception. Greeted with complimentary fresh fruit juice with our cases whipped off and placed in our room. Check in was smooth and after being given a map we then got escorted to our room and showed where everything was.

The room was large spacious clean and nicely decorated. Cleaned twice every day with the bed turned down on a night time.

Pools are lovely one being just for adults, beach is great and snorkelling was fabulous although do remember to look up often and check how far out you have gone it's so lovely you can get lost in the beauty and have a long swim back.

Whilst there I had to see a doctor for an infected insect bite. This was a truly tremendous service. With great trepidation I requested an appointment. Within an hour the doctor had called back to asses my symptoms and said he would arrive at the hotel in an hour. In the meantime he arranged for a mosquito repellent to be sent up. The clinic was clean and the doctor pleasant he diagnosed and prescribed medicine and then sent a hotel staff member out to get my prescription. This was all done without fuss and within 30 minutes. Fabulous service.

Restaurants where all great but the Souk is truly fabulous with little bags or gold coins to pay for your food an excellent selection and a very generous pastry chef!

Overall absolutely fabulous.

Just returned from this wonderful hotel staying 7 nights on B+B basis. You know you

When we first arrived at the Hyatt Regency, we were all really pleased with our choice of hotel. As you walk through the lobby there is a huge window overlooking the sea, giving magnificent views. Our group consisted of two couples, and we requested two rooms next to each other. The hotel were really accommodating, and brought us free refreshments while we waited for our rooms. The rooms themselves were very spacious with lovely bathrooms. The airconditioning is set by reception, so if you need to alter it ask at the desk. I was a little disappointed with our sea view, and if I were to stay again I would book a sea front room instead. The breakfasts were nice, but it is always busy. The omelette chief is very good! The pools were great, and each pool had a different feature. The private beach has a wonderful reef, and the fish are magnificent - I would recommend this hotel on this feature alone, as we found the fish here better than when went on special snorkelling trips. Drinks were a little expensive in the hotel, and for this reason we spent most evenings in Naama Bay. Also the entertainment isn't great. The hotel provide free shuttle buses into the bay, but if this isnt convienient you can get a local taxi for 20.00LE or a hotel taxi for 50.00LE. On the whole, a great hotel. I would definately visit again - brilliant value for money.

very clean nicely sized rooms ,set in vast area very private and quiet,3pools for regular guests and 1 pool for club members and also private beach and a nice beach for us mere mortals,excellent marine life but the diving can be expensive compared to others.

best thai food in sharm but otherwise nothing super just what you would expect for the price.book through an travel agent or pay a little more if you book direct unless you get an upgrade.

only one problem on the 5star reort was the shamless poolchair reserving they have and it really was upsetting as in busy season the bottom is chilled and child free only problem its the only pool with steps for children all the others are standard depths to deep for under7s

I chose this hotel because I am a fanatical,totally obsesive snorkeller. From the hotel beach the floating jetty leads out onto "The Gardens" reef, which is truly wonderful, lots of different types of coral and many types of fish. Unfortunatly I wonder how long all this beauty will last, I desperatly wanted to learn lots of very bad swear words in different languages so I could tell people to "get off the ******* coral !!!!I saw people standing on the huge blue coral to the left of the jetty wearing fins!others walking on coral outcrops and even people breaking bits off. I saw some brilliant fish life, a massive moray eel,some very friendly napoleons,a couple of blue spotted rays and fish in every colour imaginable,I took over 200 underwater photos and have bored all my friends to death with them. The hotel is great although the food is very expensive compared to other hotels in Sharm, and the booking a table to eat is just a fiasco. The hotel taxis were very expensive and if you wanted to get a taxi from Naama Bay back to the hotel, as soon as the driver found out you were staying at the Hyatt you could see him doing a quick calculation to up his fare! If you are feeling energetic it takes about an hour to walk into town. The staff were polite but lacked the real warmth of the Egyptians.The rooms were great with loads of storage space and the tea and coffee making facilities were much appreciated. The bed was possibly the most comfortable I have ever found in a hotel. The pool complex and gardens of the Hyatt are brilliant and i was very pleased to discover that one pool was for adults only. All the kids I saw were having a brilliant time on the corkscrew water slide, and their fathers were having an even better time on it!!!I can thoroughly recomend this hotel, even with my earlier gripes.

Having stayed in the Hilton Sharks Bay the year before we decided to go back to Sharm but try the Hyatt Regency as this was nearer to the resort centre.

Upon arrival we unpacked and decided to eat in the hotel even though we had only booked B&B, as we were tired and weary. We waited 30 minutes in the restaurant before we received our drinks, we then waited another 30 minutes and our soup had still not arrived. We asked where it was and were told it was on its way. Considering the restaurant was nearly empty we could not understand what was taking so long. We waited another 5 minutes and left!

We went back to our room and could not open the door so we had to go back to reception and let them know. One of the staff tried to open our door but to no avail so he left us while he went to find a maintenance man. When he finally arrived he couldn't get in the room either and had to take the door handle off. Meanwhile our food had arrived in the stairwell and we didn't know whether to laugh or cry so we went to the bar and were offered a free drink.

This was just the start..... whenever we ate in the Cascade bar, the Souk or the Beach bar we seemed to become invisible. We'd sit down and wait to be served or even given a menu but people coming in after us were lorded over and we were ignored! In the end we used to stand at the bar and ask for our drinks instead of waiting for the staff to bring them over and dying of thirst. The staff work very hard but they seem to be clueless.

When we went to the Souk we waited for our table to be cleared after our starters and after half an hour we put our dirty plates in a plant pot! I was not even given a finger bowl for the prawns so had to try and use the napkin. In the end we complained to the Manager who seemed equally as clueless.

Breakfast was a shambles. You have to sit and wait to be seated and the staff didn't seem to know what they were doing so you could stand there for 10 minutes before you saw a member of staff. The chef on the breakfast bar cooking the omelette's was on his own so you had to queue for 20 minutes before you got served. The bread is laid out on the same station as the chef cooking the eggs so you are constantly getting shoved around by people trying to get to the bread, rolls and cakes.

We only found the lift at the end of the holiday which takes you down to the pool and the underground tunnel which takes you to the beach as this was not pointed out anywhere.

Our mini bar was filled up every day but they never put any tonic water in it so we had to keep ringing room service to replenish it.

I think the hotel looks wonderful and the pools and the layout of the hotel were perfect, but they seem to have a fantastic hotel but don't really know how to market it. I personally would go back to the Hilton as the beach was better laid out, the snorkelling was fantastic and the food and staff were wonderful.

The Hyatt is lovely if you like to sit by the pool all day and is nearer the town for access in the evening, but all in all we were very disappointed!!!