I thought that it was a good hotel very nice food the hotel was very nice and big, but our room was very disappointing it was small with a very small bathroom and was a bit scruffy looking. We had holes in our bedding and I had to ask housekeeping for new sheets which they changed twice before we got any thing decent.

The entertainment was brilliant 5 star quality.

The location of the hotel was nice where it was because you could get a tram right outside but it was a bit far from blackpool. The hotel staff were very nice and helpful. I would visit this hotel again.

The hotel should be shut down, the staff are rude , the food was very poor and the hotel is very dirty.

I would not stay there ever again.

Very poor service when you complain, we had to swap rooms 3 times and could not get a refund to find a new hotel to stay at.

The entertainment only caters for old people and is very poor.

This hotel needs a complete refurb.

We booked for the Turkey and tinsel midweek.

The entertainment was arranged for the oldies so for 2 of us we were better off reading in our rooms.

We could not see where the re-furb had been spent, our rooms looked like something from the seventies. Sea view was nice if you could see it through the grime on the windows.

Breakfast was ok but staff could not keep up with the guests.

Dinner was awful. I, not liking veg much especially when boiled dry asked for chips and was told they were only for kids menu. Asked senior chef and got some within 3 minutes.

Staff were very rude and not very accommodating.
We asked for tea at the table at breakfast but it never arrived on 2 occasions.

The lift broke down twice that we know of in as many days including our last day. We were on the 5th floor with heavy luggage. We waited for a poor porter to take them down the stairs.

I have stayed in a lot of hotels and have had a better service from a B&B.

I thought this place had been renovated,and we would enjoy a modern,up to date hotel.

We even paid extra for a sea view. Well we weren't cheated on the seaview, although the windows were very mucky.

The room though was a different matter, it was like revisiting my childhood, dark scratched furniture, double bed behind door pushed upto wall, could only access from one side.

The bathroom was a joke could not turn around in it. No hand basin in it, had to come out of bathroom after using loo to wash hands in corner of bedroom. Although could enjoy seaview while brushing teeth. Room only had one chair, so only one of us could be seated while looking at seaview or tv.

Bedding was clean, but it was only a standard double bed, to small for us to be comfortable in as were are used to a larger bed.

Plus side wallpapered recently, carpet newish,plenty of tea and coffee,tv had 6 channels, toileteries provided and the best part was the power shower, that worked very well.

No room to dry yourself in bathroom though, and shower screen could have done with a good scrub.

Location wise the hotel is a couple of miles out of blackpool centre, but we thought that was a benefit as it is quite at night time no yobs walking past yelling and shouting. Tram and bus stops outside hotel, plenty of parking, and promenade over road looked nice for a walk.
Communal areas were a mish mash of styles and furniture.
We had breakfast 2 mornings, and managed to get a good feed, we opted to sit in the conservatory area for it, which is light and airy.

The inner dining room reminded me of school dinners long rows of tables set out for communal use, not quite the style we wanted for a couples holiday.

Tried one of the bars one night, not the main one as it had a noisy crooner in, and we wanted intimate couple time. It was very dim, on closer inspection you could see why, furniture shoddy and not very nice.

I would not visit this hotel again, especially at the price we paid, I think the hotel misrepresents it self as a modern hotel, which it would have been in the 1970's, the information states it has been modernised. I think wallpapered is nearer the truth.

When we arrived at the hotel there was still renovation work going on. The car park is full of pot holes and the building looks like it could do with a good re-paint.

The reception area is nice but the staff behind the check-in counter were messing around phoning people up.

The big entertainment/bar area was nice and we liked the entertainment we received but there was litter round where we were sitting.

The pool looks ok but didn't use any of the facilities.

We had our evening meal in the hotel, I had gammon and my partner had steak and ale pie but 5 mins after eating he was throwing it all back up.

The room was on the small side but the best part of the hotel.

I would never stay here again! It's not what you'd expect from a 3* accommodation! Don't be fooled by the lit up photo you see on the booking. It looks nothing like it.

We went on our works xmas party to the Norbreck Castle on the 11th Dec 2004 we nearlly cancelled after the report we saw on the TV but glad we didn't. We only stayed 1 night but planning on staying for 2 nights next xmas so we can make more use of the excellent facilities. The entertainmentment was very good. Disco till 1.30 dance the night away. 3 course dinner couldn't fault any of it. Staff was very helpful as the hotel is large we did get abit lost but help was at hand.
Breakfast was very good everything you could think of to eat. Would reccomend it to any one

Renovation work still on-going but largely un-obtrusive.

All inclusive package was a joke as their were 5 coach loads of people on this deal and as it did not apply till 7.30pm the result was 25-30 minute queues at the bar to get one drink per person and it was so busy that the minute you left your seat for any reason someone else "snaffled"it.

While the cabaret turns were good, the entertainment area was far too small to accomodate even half of the guests and that was not the hotel full to capacity.

I had booked in there for Christmas and have since cancelled due to this experience.

Meals were buffet style and very good but waiting staff were Generally untrained foreign students and therefore inefficient at clearing used plates etc before next course.

There is some building work going on but we didn't see a workman inside the hotel and didn't hear any noise.

The rooms we had were comfortable and clean.

The evening meal was not cordon bleu but believe me being a veggie I have had worse. However, breakfast was very good with lots to choose from.

The hotel staff were friendly and accommodating.

The entertainment was what you would expect from a hotel in Blackpool.

The hotel is quite a way from the centre of Blackpool but the tram ride in is nice. We payed

Possibly the worst hotel in western Europe. I have travelled extensively and experienced many hotels but this place is just a joke.

Hotel smells of cigarette smoke throughout.

Food - exceptionally low quality.

Room - filthy windows and broken furniture

Reception Entrance - Carpets plastered with chewing gum and littered with half empty beer glasses

This hotel is undergoing a massive transformation and I beleive it is only half done.

If this is anything to buy then people need to remember britannia have only had it for a year and it will be lovely when finished. super.