34 Reviews
Traveller Rating
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Excellent3
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Very Good7
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Good8
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Average9
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Poor7
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
20 years 2 months ago
The Norbreck Castle Hotel was the worst hotel we have ever experienced and is a disgrace to the Britannia Group.
After queueing in the ghastly reception area we were given a derelict room. Wallpaper falling off the wall, threadbare carpet and a view over rubbish through a broken dirty window.
Immediately complained and told we were given the "wrong room" and transferred to a better one. Lift not working. Should have just walked away but was tired after a long drive.
Predictably, breakfast was chaotic. No service, no tea or coffee offered, queues, everyone moaning and saying "Never Again".
No point in complaining to Britannia as it's probably the same today. Unbelievable place. Left the next morning.
After queueing in the ghastly reception area we were given a derelict room. Wallpaper falling off the wall, threadbare carpet and a view over rubbish through a broken dirty window.
Immediately complained and told we were given the "wrong room" and transferred to a better one. Lift not working. Should have just walked away but was tired after a long drive.
Predictably, breakfast was chaotic. No service, no tea or coffee offered, queues, everyone moaning and saying "Never Again".
No point in complaining to Britannia as it's probably the same today. Unbelievable place. Left the next morning.
Travel operator: Booked on Internet
20 years 6 months ago
This is the most diabolical hotel I have ever stayed at and believe me I am very well travelled and have stayed in some grim places across the world. This must have been the original inspiration for the Rocky Horror Show. I wouldn't even rate it with one star for anything.
Travel operator: Independent
20 years 8 months ago
I stayed at the Norbreck castle on a 5 night conference with my training company. There were about 400 guests in my party ageing from 16-18 year old.
I thought the food was nice.
My room was nice enough but I did see a few more which weren
I thought the food was nice.
My room was nice enough but I did see a few more which weren
Travel operator: dont know
Recommended
21 years 7 months ago
I stayed in the Norbreck Castle last Easter and it was sub-standard.
It looks lovely in the brochures all lit up at night but this is just an illusion.
Inside the hotel needed a good clean, was old and smelt of dampness and the bedding left a lot to be desired.
This aside the leisure facilities, entertainment, especially for kids, and the food were all good.
It looks lovely in the brochures all lit up at night but this is just an illusion.
Inside the hotel needed a good clean, was old and smelt of dampness and the bedding left a lot to be desired.
This aside the leisure facilities, entertainment, especially for kids, and the food were all good.
Travel operator: Bridge
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