Terrible experience at Britannia Adelphi, Liverpool.
The hotel car park is run by a group of swindlers – Stay away.

Visiting Liverpool for the first time, me and some friends were a little lost driving around Liverpool city looking for our hotel. While looking for somewhere to park, we drove up Mount Pleasant and did a 180 turn at the entrance of the Mount Pleasant car park to drive back down the road. The car was at the entrance for a maximum of one minute while turning around.

After driving around for 10 minutes, we returned to Mount Pleasant as we hadn’t found anywhere to park. As we drove into the entrance of Mount Pleasant car park, our friend called to say he had parked across the road somewhere else. As it made sense to park together, we again did a 180 turn and drove back down Mount Pleasant. Again, the car was at the entrance for a maximum of one minute while turning around.

In the end, the car park our friend had found only accepted coins, so we returned to Mount Pleasant car park around 15 minutes later. We stayed at Mount Pleasant car park for two whole days and left after paying our ticket.

A week after returning from the trip, I received a parking charge for £100 from Parking Eye which claimed we had stayed in Mount pleasant car park for 11 minutes without paying.
In reality, we had done a 180 turn at the entrance, left, returned 10 minutes later, done another 180 turn and left again. At no point did we go past the barriers at the entrance of the car park.

If only the parking company had reviewed their footage more closely before issuing the parking charge, they would have realised that (a) the car did two 180 turns at the entrance of the car and was outside the car the car park for 11 minutes, not inside it; and (b) the car never passed the barriers at the entrance of the car park.

Given the charge was due to a mistake made by the camera sensors and oversight by the parking company, we made an appeal. However, the parking company rejected this.

Having spent a lovely trip in Liverpool and paid for a two day ticket at the hotel car park, it leaves a very bitter taste that the car park where we eventually stayed is now trying to swindle us out of an extra £100. I struggle to believe that this is the way visitors to the city are treated by the Adelphi hotel's car park.

Tired hotel/ poorly equipped/ understaffed / buffet breakfast sat and sun only/ used as social B&B hostel and for asylum seekers/ covid prevention not enforced etc etc

While relatively central and clean, I was very disappointed in the Richmond. My booking was incorrectly recorded, access to the spa was denied to my 14 year old
daughter (but not to people who were obviously tipsy, to say the least).

The car park I was directed to was expensive and not really close to the hotel. A valet service was available, but at a rather hefty price. The management was unsympathetic when I tried to complain.

Will not be staying there again!

A very big hotel, excellent location to get to all attractions,docks, cavern, bars, shops etc very close by. staff very helpful.

The rooms need updating, wallpaper peeling off, carpets had not been hoovered under radiators & cupboards but we only stayed 1 night & would stay again as we got a really good deal.

we stayed at the adelphi over new years and had a ball of a time.

the hotel location is fab. to explore the vibrant city of culture.

This hotel looks like it would have been very nice 50 years ago but unfortunately it is not maintained very well and it is very dirty. You can easily make even the oldest building nice just by keeping it clean but obviously this was not a priority at the Brittania Adelphi. The outside beer garden was revolting with mess everywhere. Our room stank like someone had been smoking in there every day since it was built. The smell even woke me up in the night it was so bad. The toilet had not been cleaned and had pubic hair all over it. When we checked in the man in front of us had been allocated a room that someone else was already in! Terrible hotel! I wouldn't recommend it.

I was really looking forward to staying in this Hotel but was extremely disappointed.

The first room was very small, dark, cold, no view, really old furniture, what you would expect from a run down B & B. we were moved to a 2nd room because the tv was not working.

The staff had told me that all the rooms were the same size and yet the 2nd room was twice the size but had twin beds, the window was jammed open and the shower control switch was broken. It took them 2 days to fix the window and shower. We were only staying for 4 days!! There was scaffolding outside our window. The workmen started work at 8am and on top of the noisy drilling and banging the men were shouting and telling jokes even though they knew we were trying to rest (the do not disturb sign was on the door!).

I informed the Manager of all of our problems but he only offered an upgrade of a room if we return to the Hotel. Not much chance of that. It was one of the worst breaks I have experienced. Liverpool was great as usual but the Hotel was very poor!

We stayed for a long weekend,, the hotel was in an excellent location for shopping/clubbing/sightseeing.
The hotel decor was old fashioned, as expected, and some areas could have done with a good clean. The bedrooms were clean an comfortable enough,,, apart from the seagull dawn chorus.
The breakfast was adequate, but the walls,chaircovers in the dining room were covered in greasy marks. Apart from that, we had a lovely weekend and have stayed in much worse places.

My experience was that the food was in short supply and over cooked,without taste.

The staff were rude and did not go out of their way, a simple request for a glass of water, was answered with "I only have one pair of hands".

The room was old, musty, old blue blankets were on the bed. There was only one electrical outlet in the room, we couln't plug in the television and kettle at the same time or it fused. One lady in our party requested a non-smoking room, and when she arrived there was a definite smell of smoke. She complained and was given a can of air freshener. This was a experience we will never forget. It was something out of Faulty Towers.

This hotel is truely appaling. The food is terrible, and the staff are under trained and very rude. When we brought the issue up with the management we were met with the same rude and diabolical attitude.
Don't stay in this hotel - you will regret it!

A really horrible experience!