The hotel was fairly clean though lot of surface dust. Pigions nesting under the eves near the air con unit meant that we were awoken each morning by them moving around.

Banging on the air con unit made them shift but only to an alcove outside the bathroom window!

The bathroom smelt a bit funny and most of the tiles were cracked. There was no balcony.

They are extending the hotel which meant that you could not sit around the pool or eat the very poor breakfast due to the noise/dust which went on 8am-9.30pm. Saving grace was the omlettes.Eating area very small and as a result got crowded. Cosmos did not notify us of the building work prior to the holiday.

Good location, despite the above, was quiet after building work stopped.

Staff very friendly and understandig when we complained, though we feel that they were doing maintaiance work during the night on a couple of occassions, as we were kept awake by what sounded like banging pipes. When my partner went to complain, he was told that there was no work taking place but saw a man in overalls emerging form the cellar with a spanner in his hand at 4am!

As a result of the building work, we did not stay in for any entertainment, so cannot comment.

The way things are at the moment, we would not go back to this hotel

This is a small basic hotel. I noticed a big difference in the quality of the rooms. I noticed all new guest complained about their rooms. I think perhaps they give you a bad room to see if you complain.

We were offered a room near reception first which was very tired...hopefully it will be updated during the quiet period. As we arrived early in the morning it was the only room available. We took the room as we weren't too bothered about the room as you only sleep there but as we discovered the room was by reception and hence phone rings often. This kept us awake for the first few nights but we didn't want the hassle of changing rooms. The others in our party waited 4 hours for their room which was in the 5th block and was much better.

The breakfast is a bit limited but OK. We often had breakfast out as the coffee was better. We had lunch sometimes by the pool which was OK but nothing special apart from the samosas. We normally went to the end of the road where there was a bar and restaurant as it was better and cheaper.

I would recommend this hotel as I prefer the smaller hotels as they are friendlier and the staff didn't disappoint.

Our 2nd time at the Phoenix Park.

We asked for a room over reception and got a lovely big room with pool room. These rooms don't have a balcony so this may not be to everyones taste but we prefer them as it means the room is a lot bigger and when we are in Goa at this time of year we find it too hot to sit on the balcony anyway.

We stayed on a bed and breakfast basis and didn't eat any other meals in the hotel. We were disappointed with breakfast as the hotel have now moved it outside to a covered area which is very small for the amount of guests. Breakfast itself wasn't very good, not as much choice as when we previously stayed there. Every day they seemed to run out of cups, glasses, juice, bread etc, so often we didn't bother going!

Overall though we found the hotel very clean and the staff happy and helpful.

The pool is lovely but another problem with moving the breakfast outside is that it's taken up a lot of the sunbathing areas. All the sunbeds were gone by 8.30 to 9am each morning which wasn't a major problem for us as we prefer the beach but occasionally we would have liked to chill by the pool for a couple of hours. Often the beds had towel on but people didn't use them until later in the day which is very annoying but when I spoke to the pool guy about it he just shrugged.

We didn't stay for any of the hotel entertainment so can't comment on that but there seemed to be different things on offer most nights.

Stayed in room 3103 as always no complaints really, I love this hotel and will never stay any where else again. Its 5 mins walk to the beach, its clean and breakfast is sorted out now.

They are expanding soon so that wil be interesting.

We stayed at the Phoenix from Feb 24-Mar 11 and had a brilliant time.

The hotel is in a great location.we had asked for 2 rooms with balcony and got 2 together. Rooms 2202&2203.

They were lovely and clean with a sitting area,2 chairs and glass coffee table,writing desk,fridge with drinks and kettle,mugs and free tea/coffee.the bed was very large and comfy. Sat.tv and aircon included plus 2 fans. The bathroom was fine,and clean.a nice touch was a bouquet of flowers and a bottle of wine from the manager in both rooms.breakfast was good with fresh
fruit/juice,cereal,toast/rolls,eggs to order,sausages or beans or tomatoes and an indian dish.

The hotel was very clean had a lovely pool and gardens. Had a couple of lunchtime snacks and they were good.didn't eat there in the evenings as so many restaurants to try.the bar was only a little more expensive than outside e.g.kingfisher 80r instead of 65r.

All the staff without exception were very friendly and helpful.they recharged my ipod without cost. Also had a security box in our room which was free,deposit of 2500r for key.

When we were a sunbed short the pool boy got us enother from somewhere. There are also nice pool towels free of charge.

The room was cleaned daily with nice white towels everyday and white bedding every other day. You could have 14 bottles of water delivered to your room for 180r also beer or breezers.we couldn't fault this hotel at all.

It was our 3rd trip to Goa and the nicest hotel yet. We would definately return here. The beach was about a 10 minute stroll away.

After emailing the hotel several weeks before our holiday requesting two upper floor adjacent rooms with balcony overlooking the garden and pool, we were disappointed that both couples were allocated rooms facing the piles of rubbish on the other side of the hotel.

The rooms were comfortable however and the manager did arrange a change of room after one week for one couple. We did engage in conversation with other couples totally dissatisfied with their rooms so where you are allocated appears to be the luck of the draw.

Our rooms were equipped with two fans and an air conditioning unit. The A/C unit had to be replaced part way through our stay after breaking down. We were regularly left without hot water but with the temperature being constantly in the high thirties, the cold water was pleasant to shower in.

As a regular visitor to Goa the cleanliness of the hotel in general was of a reasonable standard. The room boy in our room changed half way through the holiday. The first one was very good and changed the towels daily creating a variety of sculptures. The second one however was the opposite and we had to request towels from room service on several occasions. There were also bits of dirty mop left on the floor on which was a bit disconcerting.

The mini bar in the room was basic but well priced. The pool bar although more expensive was also reasonably priced. Be aware that tax is added to the prices on the drinks menu. On four occasions we were short changed at the pool bar when paying our bill. Geoffrey's Pub advertised as "The most happening place in Goa" which is part of the complex was never open in the 4 weeks we were there.

Due to the numerous places to eat, the only meals taken in the hotel was breakfast which was quite good. This consisted of cereal, fruit juice, tea, coffee, toast, fresh fruit, fresh eggs cooked scrambled, poached, omellette etc.,either grilled tomatoes or baked beans. The seating area is limited however so we had to pick our time.

In general and notwithstanding the above, the staff were most helpful and friendly throughout the hotel.
Gopal the security man on the main entrance was always there to greet you with a salute and to wish you a good day.

Some of the blocks need a facelift, two of which currently have tarpaulins covering parts of the roof.

Phoenix Park Inn Hotel is just a short walk away from the manic main road of Candolim. Having visited many hotels in Goa, Phoenix Park rates among one of the better ones and we would be happy to stay there again.

This is our 5th visit to Goa and apart from one all have been to Candolim.

The location is ideal one road back from the main and manic main road, 10-15 mins walk to either beach road or the beach road near Whispering Palms

The staff were very helpful, although the service at breakfast time was sometimes erratic, and tea could be luke warm.

Cleaning was good however the window in room 2104 looked as if it hadn't been cleaned sisnce the hotel had opened.

Drinks in the mini bar were very reasonable however the hotel pool bar added taxes which made it dearer to dink there than your mini bar. One bar man in particular never offered you your chagne adn this I found annoying as I will make the decision to tip not the staff.

Overal by Goan standards I still feel this hotel offers fair accomodation against other 3 star hotels in Candolim. I feel this hotle is more personal than the concrete Highland Beach Resort

Arrived at the hotel about 9am. There was no fuss checking in and we were allocated our room straight away.

Our room was clean, although the table tops and shelves
was a bit dusty. Plenty of space to hang clothes but only two small drawers for underwear etc.

The room had a large double bed which was quite comfortable, the bed linen was spotless as were the towels.

Nice pool area with plenty of sun beds but they are taken quite early.

Good selection of dishes at breakfast although the seating area is very small.

The hotel is in a good location, down a small side road
away from the traffic.

Would we stay there again? Yes.

We arrived at our hotel around 1pm we where checked in straight away and porters carried our suitcase up to the fourth floor.

The rooms are spacious and clean. The bed is a little hard. The rooms where cleaned daily and clean towels everyday.

The pool area is a little small and only one part gets the sun as there are so many palm trees within the complex.

Bar staff are friendly and helpful and always have smiles on there faces.

When we got to the hotel it looked ok it was dark booking in was easy we where shown to our room it was dirty and smelt.

I went to reception to tell them and they got someone in right away to clean the room and from then on everything was ok.

Breakfast was very nice we never eat at the hotel on a night we had a snack in the day but beware they add tax on drink and food.

Have been to Goa many times and never had to pay tax the pool is very clean and well kept staff very nice.