My wife and I stayed on a bed and breakfast board basis.

The best time to eat breakfast was before 08.00 when the hot dishes were still hot and no queue for the chef who would prepare eggs on demand.

The room was in block 2 and smelt damp with mould on the curtains. Repeated efforts from the rep to resolve the problem resulted in a toilet air freshener being placed behind the grill of the air conditioned. This certainly changed the smell.

Although there was always hot water the bathroom was dirty with a badly stained and dirty toilet and many cracked tiles with dirt in the cracks.

We did not try evening meals due to the large selection of restaurants only a short stroll away. The hotel is away from the noisy road and about a ten minute walk to the long sandy beach.

The staff tried hard one night with a pirate show which attracted a good sized crowd but was way too loud. Staff all tried really hard to please and were always friendly, however their standards are a lot lower than we were expecting, especially with regard to cleaning.

The Phoenix park hotel is in the perfect location it is right beside the bank ATM machine the elephant shop and all the bars and restaurants.

The hotel is fine and the staff cant do enough for you we had reported a kettle that had blown a fuse a light bulb that was out and one time we needed tea bags and they were all at the door within minutes of being reported to reception.

The rooms are bright spacious and very well furnished with nice wall pictures a little tabel and a sofa ...the room has tea and coffee making facalites that was a god send.


There is a fridge in the room and you can order 14 beer or barcardi breezers for 3or 4 hundred rupees and they are delivered to your room ....NOT all rooms have a balcony we did have one in our room it was quite small and had no chairs to sit outside on ...we were in the block above the breakfast area we had a nice pool view and I liked the room OK ..

The young lad who done our room was called Sandeep he was a lovely young man and made us some of the best towel art I have ever seen in all my traveling days ...swans..a crown..a butterfly...a kite..a flower..a boy out of my husbands clothes and a girl out of my own clothes right down to her hat and sunglasses ...Sandeep done our room more than well and we had clean sheets and fresh towels everyday ....could have done with a few more coat hangers although I always bring my own as I have found this problem in many hotels ....

The breakfast area was very cramped far too many tables in such a small place but the breakfast was good they had a good choice and you will always find something to eat ...juice...toast...fruit ...cereal....eggs to your liking ...bacon..and sausage but they are not out every morning.

You will find something on in the hotel every night (not sat)and they do try to involve all the guests to join in it is good fun....also you will find something on every night in Candolim somewhere within walking distance .....
My only hiccup with the hotel was our BATHROOM ..it had a horrible smell in it ..it was definitely not sewers the smell was coming from the shower waste drain the hotel manager and the maintenance staff plus other staff members did their best to solve it they used bleach sewer rods disinfectant and caustic soda but the smell always come back PLEASE dont let this put you off the Phoenix park the hotel is fine just bad luck re/the smell .....would I go back yes would I advise you to go yes it is a good hotel .....irishcolleen

Hotel clean by Goan standards.

Staff very helpful. Food quite good (although we did not eat there often)

Hotel located quite central. But looking through previous reports on this hotel I unfortunately got "lumbered" in block 5. View from balcony of tin roofs and steel pylon.

Bathroom diabolical had to run roung in the shower to get wet as the water went everywhere but on me. I agree with a prevous comment that block 5 must be an overspill block.

We were only staying for a week before moving on to the Mariott (thank god) and I think that is the reason we were put in Cell Block H (as I affectionately called it)Spent 2 days of my holiday doing nothing but complain. Second night sat in the dark for an hour thinking it was a normal power cut, before going outside to find that only our room was in darkness. Admitedly someone came right away to attend to the problem (took 3 people 1 screwdriver and a torch to discover it was a problem with the kettle !!!!!!)

Sink was coming away in the bathroom. Tarpaulin was on the roof of the block indicating what!!!!! Tea and coffee was never replaced always had to go and ask. Was awakend at 5 one morning to the noise of the generator (obviously outside our window)The rep said they were just little tweaks that needed doing. She told us that fruit would be sent to the room _ never happened.

I do have to say that the staff were brilliant. They could not do enough for you and always had a smile on their faces. The other block looked fine the hotel was seriously let down by Cell Block H.

Hotel was in a good position away from the main road.

Room was clean and I am assured by fellow travellers good by Goan standards.

There was always plenty of choice at Breakfast and if you ate early there was always a table available.

The staff were always helpful and the room boys gave excellent service and entertainment with their towel sculptures!!

The hotel did provide evening entertainment but as we ate out all the time we did not see that much of it.

I thought it was in an excellent position and would not hesitate in returning.

We arrived very early morning. I had emailed the manager and requested a balcony and possibly a pool view. Both requests ignored. After waiting almost two hours to see the manager we were eventually allocated a suitable room.

Seldom ate breakfast at the hotel which was acceptableby Goan standards. We also had some snacks by the pool which were very nice, pizza chips etc.

Hotel is in a great location only 2 mins walk from the main street. Hotel staff very friendly and helpful. Our room boy Sandeep was fantastic and very obliging, nothing was too much bother.

Never stayed in the hotel of an evening so cant comment on the evening entertainment, although I heard it was very good. For being a newish hotel I thought it seemed old and a bit run down. A coat of paint in the room would not have gone amiss! The balcony was often dirty and had lots of pigeon pooh so you couldnt sit in it and enjoy any kind of view. No coat hangers or drawer space in room.

As I say staff very nice but would not stay at this hotel again, have visited others far superior to this.

The hotel was clean and a nice play to stay. Linen was cahnged daily and the staff were very pleasant.

Breakfast was buffet style, toast, jam with eggs cooked however you wanted them - fried, poached, omlettes, etc. Perfectly OK for the start to the day. Only had one meal at the hotel (daughter was ill that night) and was very average. We wnet at the end of the season so no BBQ or entertainment - so cannot comment on that - although it was featured in the brochure.

It didn't matter anyway - there was plenty to do outside of the hotel. Location was spot on within easy reach of the beach and nearby bars and restaurants. The pool was very nice and the staff were always attentive and cleaned the place all day and every day.

The only downside was the prices for drinks and food at the hotel. The prices were not cheap compared with other establishments nearby anyway. So when I first receive my bill from the pool bar for a few snacks and a few beers there was a 20% tax added. No one could explain what it was for - but it was excessive. So didn't use the place for much after that. Except for sleeping, showering, breakfast and using the pool.

All in all an excellent place for a base and would have no hestiation in staying there again if and when we go back.

First stay in this hotel. Although 5th time to the resort. Hotel is small and well run.

The rooms are clean and well maintained. Linen is changed daily.

The hotel staff are very friendly and always willing to help.

The pool is only small but you are only a 10 min walk from the beach.

The breakfast was varied and there was enough selection each day to suit most tastes.

Although we didn't eat at the hotel of an evening the BBQ looked fantastic. Most nights there was some form of entertainment on.

We had a fantastic stay at this hotel. Location was perfect with restaurants just round the corner. The staff were so friendly and they all worked tremendously hard.

The breakfast included in the package was basic but we didn't mind this as it was so cheap to eat out anyway. The food that we bought at the hotel was very good with a lovely BBQ most evenings.

A very nice hotel with friendly staff. Pool, pool area and gardens cleaned daily.

Rooms are on four levels in five buildings without lifts. Only a few rooms have balconies and most overlook other buildings. We were lucky and had room 4204 overlooking the pool. There are no sea views.

Rooms cleaned daily and repairs carried out promptly.

Safety boxes available free at hotel reception but refundable deposit of 2500 rupees required. Hotel security was good with guard at entrance.

Mini bar very reasonably priced and stocked daily.

100 metres walk to the busy Candolim main street and a further 600 meters to the long sandy beach.

About 26 comfortable sun loungers available around pool. Some days they were all "reserved" by 8am, but most days there was no problem even though the hotel was almost full. Most people chose to spend their time on the lovely beach or on local trips.

Good choice of breakfast was available 07.30 till 10.30 and was help yourself. Some variation of food daily. There was no rush and plenty of seating in the covered outdoor area or on tables outside.

Pool bar serves drinks and good quality snacks through the day and evening. Restaurant opens in the evenings. Tax at about 20% is added to all hotel bills.

Most nights there was some entertainment by the pool.
Guests during December were mainly British and Russian.

This hotel is highly recommended.

Booked a year in advance to CSM, but relocated to Phoenix Park by First Choice just two weeks before departure, as CSM full. Very glad we were, as this is by far superior to CSM in which we stayed previous year.

Hotel clean, Ok a bit basic, but the staff were always enthusiastic and tried very hard. This is Goa after all.

Location great, just a short stroll to the beach, although be prepared for the nightmare roads when walking. While we were there they were re-surfacing, so it was worse than normal. This settled after a few days.

Staff were very friendly and very helpful. They went out of their way to describe items on the menu. Breakfast was buffet style and a mix of fruit, eggs, and Indian styles. Toast always available.

Would certainly visit again as a couple. Unfortunately, came to book for 2006 for 3 adults and they don't offer single rooms, so sadly had to book at a different hotel, due only to budget.