32 Reviews
Traveller Rating
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Excellent3
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Very Good12
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Good11
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Average6
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
No tea/coffee making facilities as you would expect in a 4 star. We had to "rent" the pool towels.
The food was awful and certainly not to the standard which you expect from a 4 star hotel. We were glad to get home.
The gardens were well kept and the sea view from the rooms was excellent but these "assets" do not make a 4star hotel.
Would not recommend this hotel at all.
Travel operator: Thomson
Travel operator: Thompson
The location is brilliant for the views although for anything else not very good. No where to really walk at night the promenade is poorly lit. The bar staff and reception staff are very friendly and go that extra mile for you, however, the staff who clear the tables in the dining room are little sullen, so what though it's self service, they are not there to make conversation. The entertainment board looked interesting we didn't sample any of it so can't really comment.
We would visit this hotel again, if only to see if any of the comments which must have been completed on the feedback form in the hotel and on the plane have been acted on.
Travel operator: portland
If you read some of the other reviews regrettably the comments there still apply - ie bath water is still brown when it first comes out ("reverse osmosis" apparently) but I'm sure other hotels have spent money dealing with this.
The rooms are very tired and dated with somewhat ancient bathrooms. It is clear there has been no investment in the property for some time as the corridors - soulless - are carpeted with tacky green cord.
Breakfast was the same for days on end - ie in a 4* hotel there is sometimes omelettes available cooked to order, if you wished for a cooked breakfast there was only eggs, bacon, sausages - mushrooms/saute potatoes never featured.
There is often home made yogort available with all sort of fresh & dried fruit to accompany in other 4* hotels- but you can only get tinned fruit salad which reappears at dinnertime! The food is reasonably well cooked but the variety is quite limited.
The staff don't appear happy or welcoming. We did complain to the Portland rep that this wasn't 4* accommodation to which she responded "but just look at the view across the bay". Sorry - if they had the view and a well maintained, well resourced hotel then it would justify the star rating.
The entertainment during the day seemed to be mostly within the hotel - no aqua-aerobics or anything based round the pool, and some of it featured bowls and bingo for the elderly.
The location is a bit out of the way with no nearby shops if you fancy a stroll in the evenings. We wouldn't visit again and have complained to Portland only to be fobbed off with "standard" letters unrelated to our particular complaints.
Travel operator: Portland
Thomsons did not provide any entertainment that I could see for teenagers.
The evening entertainment was aimed at an older age group.
The location of the hotel was excellent and the view from my room was very nice.
The food was excellent and always at least three different choices for the main course in the evening.
I found the staff very friendly and helpful. The rooms were cleaned daily to a very good standard.
I would definitely return to this hotel again.
Travel operator: Thomson
The hotel is situated away from any amenities with the local buses running a distance from the hotel at regular intervals to various areas on the island.
The hotel is made up of eight blocks mainly five storeys high with the main reception area/lounge and restaurent in the centre block, the accommodation blocks span out either side, four being on one side and three on the other. They resemble a holiday camp accommodation of poor quality, the passageways leading to the accommodation are dirty and un-inviting, the rooms are dated along with the bathrooms and are in a desperite need of modernisation, rooms include bath with fixed shower, toilet and basin, wardrobe drawers and shelves, coffee table, carver chair, two bedside cabinets, small television with nine working channels, small fridge, writing desk and chair, door to a small balcony or patio with two white plastic chairs and table. Blown air heating/airconditioning. Daily maid service.
All rooms overlook the hotels gardens towards Melliaha Bay and the view is quite attractive.
There is no tea or coffee making facilities in your room and no bottled water supplied on your arrival.
The lounge area is dated which is segregated into small areas with a bar serving hot and cold drinks.
The restaurent has two buffet areas and this is the best feature of the hotel, the meals are goods with a varied diet but the flies are in abundance in the restaurant and the food is not covered.
We found the hotel staff to be moody, the hotel has no atmosphere and guests seems to disappear after meals.
On one morning the fire alarm system activated at 0419, we found that our fire escape route doors to be locked with a key and not a push bar system, we also had prolonged shortages of hot water until they replaced the water pump and then we suffered with dirty brown water.
Cockroaches are an accepted feature of the hotel especially during the hot summer months but we had them visiting our room during our stay.
During our stay there was an abundance of flies inside and outside the hotel with numerious cats causing problems in the gardens.
The daytime entertainment consisted of bingo, bowling and darts. Evening entertainment is not worth mentioning.
I understand that the hotel is due for refurbishment shortly and this is long overdue.
THIS IS NOT A FOUR STAR HOTEL BY ALONG WAY AND WE WOULD HAVE GRADED IT MORE AS A TWO STAR HOTEL.
A disappointing holiday.
Travel operator: Thomson
The food is good but not as good as 10 years ago when it was waiter service. Now it is self service and seems to be a different theme of roast dinner.
The view from the bedrooms is great, all rooms face the sea and look out accross the bay.
The staff are great, friendly and helpful.
I have visited this hotel over a period of time, and so do a lot of other people.
I am wiating for the Portland brochure to come out for 2007 so that I can book again.
Travel operator: Portland
The maid service was fantastic and the hotel was very clean. However, the bathrooms and rooms are old and very tired. The bath was rusty in places and could do with replacement. The reception area and lounge was excellent quality and the pool are clean and tidy.
The food however was not great, especially if you are vegetarian. Although there is a selection of meats (carvery) each day, if you dont like roasts, I would recommend you have lunch instead of dinner and eat out. The rest of the food was luke warm and nothing to write home about.
The entertainment was laughable. The only people on the dance floor were the (handful) of kiddies and a larger proportion of ballroom dancers. Only one night was there a very good singer (young lady and a man) but the rest of the evening entertainment was not worth going to.
If you are retired or have a young family, you will enjoy the location and hotel amenities. If you are below 30, probably best off going someplace else.
The hotel was mainly
Travel operator: Thomson
Beautiful sea and Mellieha city can be seen from your window and balcony. Location is ok, and when you need to go by bus to other cities it is very easy.
Trials for walking around on Marfa, and a beautiful garden of hotel. Only negative point was cleanliness of those long corridors outside rooms, very dirty carpets and ugly brown colour.
The food was good in buffet dinner but if you like vegetarian food dont think you can eat so much. You will be hungry after eating.
Travel operator: Finnmatkat
Travel operator: Thomson
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