We have only just come back from this hotel and wouldnt go back, although the majority of the reviews I have read were correct I think some of them are alittle harsh!.
The staff were so lovely they couldnt do enough for you they worked so hard and were always very pleasant to us.
The hotel location is awful it's situated in a resedential area, on arriving both my partner and I were mortified at how tatty it looked. Thank god when we were given our room key and it was clean, fresh towels every day and beds made every day however room wasnt cleaned at all during our stay. No air conditioning not even in reception I was told both were broken. Dogs bark alot and the fire doors do annoy you, we were right by the fire door and had to wedge it open because everyone was letting it bang and it would wake you up at 7.00 am..

We walked to the beach a few times but decided it was getting alittle too much especially during the first week of our stay there was a heat wave going on. we decided to take the free bus which was alittle small and be aware people push and shove to get a seat.
Breakfast was fine had no complaints just the usual scrambled egg and toast and bacon...

We got what we paid for to be honest but it does lack in areas, I just wished there was entertainment would have made it a better place to stay.

The hotel is , how can i say , excellent but in the wrong location.
The staff are superb , especially Alex who runs reception during the day and the cute Rumanian female that runs the pool bar.
The room is very comfy but ask for a west facing room , the sunset is awesome. The Animal life is amusing , dogs barking all the time but so what , thats life in Portugal.
The food was first class with a great chouce every night. The Breakfast was top class.
Would i go again ?
Already booked.
Portimao has nothing to offer but the free bus the hotel puts on to Prea de Rocha is a god send.
The beaches are awesome

I was meant to stay here for one week but I can tell you that I dont know how I managed to stay here one night !!!!!.

The receptionist on arrival took my passport, gave me a room key and sent me on my way over the bridge of doom. Having located my room it was clean enough ,suffice to say it was dark and the lighting was poor.

I negotiated my way to the hotel bar to be met with other guests who frankly felt sorry for me as I had seven more nights and they only had two.

The range of drinks was poor to say the least and when you could finally find someone to serve you you were met with a look of disdain. After a totally sleepless night on account of the local dog population in full voice and the periodic slamming of the fire doors that adjoin the lift I trudged down to breakfast to be greeted by the sight of over cooked everything that was on offer.

Eggs (rubber)bacon ( I couldnt cut it it was so hard) beans (insipid) tea and coffee (stewed). It was at this point that I took no persuading to call the travel company and request a different hotel (

We had an offer in the brochure of free upgrade to half board if booked between May and Oct, but because the staff could not input half board we were told to explain when we got there. We never did get half board and that was only the start of our holiday from hell.

The hotel was clean but it had no facilities at all! No air conditioning, no kettle, no fridge, no iron or ironing board, no hairdryer and you even had to pay 46 euros for the use of the safe (10 euros back on return of key).

The very worst of this holiday was the dogs in and around the hotel constantly barking day and night. The cockeral crowing from early morning and if that was'nt enough we had goats with bells around their necks rambling as well.

Complaints to the manager went unheard, and the topic of conversation with other guests was who got the most sleep and how many drinks you needed to knock yourself out, so the bar did quite well.

On request for a fan in the room we were told to go and buy one as it would be cheaper. Also there was no entertainment at all while we were there, even though it says in the brochure there was occasional themed evenings. Our only entertainment was watching the ants make a trail across our room to the bathroom. I even had them in bed with me one night, and they do bite.

The hotel was situated in the middle of a residential area and the walk to the nearest mall was twenty five minute walk away along treturous roads and pot holed pathways. One woman was taken to hospital after a fall in which she broke a couple of teeth and badly bruised her face.

The pool also is not attached to the hotel, you have to cross the car park and across a dirt track to a locked in pool area. You have to take your hotel key to get into the pool area. Although it was clean and secluded you were not allowed to take in any of your own drinks or food or they could charge you! Again good for the pool shop. The indoor pool is unusable as it was freezing, you could not put your toe in it as it was that cold. Even if you could get in it you were gazed upon by the restaurant diners.

The restaurant was not much better, if you went for dinner at a time when they were busy you were being hustled and bustled and could not get to the food trays. I had the same meal three days on the trot. When we saw the cockaroach we stopped eating there altogether. The part of the hotel we stayed in was across a wooden bridge which you took your life in your hands to cross. It was nailed down planks and all the planks had started to ping up, so if you did'nt stand on a nail then you tripped over the planks and that was if you managed to miss the gaping holes over the 12 foot drop underneath.

They also have heavy steel fire doors that did not have closers on them so when guests went through them the slammed shut with such force I am suprised the back wall of the hotel never fell out. Our room was 2 feet from one of these doors so we had to jam it open to try and get any sleep, so much for the fire hazzard.

If you want a good holiday then don't come to this hotel - be warned, I wish we had been.