Hotel location is good, approx 15 minutes walk to the pedestrianised area of Puerto Pollensa. We liked the location and on the whole we liked the hotel. The food we had was hot, tasty and varied. The Reception staff are friendly and helpful but you could dehydrate whilst waiting for the waiters at the poolside bar to serve you! We had to serve ourselves. The hotel states in it's "Rules" that sunbeds cannot be "reserved"...what a joke...the same selfish Brits placed their towels on the same sunbeds day after day, whether they were in the hotel or not, and nothing was said or done about it...this needs rectifying as all guests pay for their holiday.

The problems we encountered were with badly behaved British children and teenagers, who constantly ran around the hotel, daytime and evening time with no regard or respect for other hotel guests. The parents, of course, were not bothered about their unruly offspring because they were not bothering them! We found it impossible to stay and watch the entertainment as the children running around, screaming and shouting was not our idea of fun!

The other problem we had was due to the fact that we arrived on a late flight and left on a late flight. The "courtesy room" which is not air conditioned, had to be pre-booked, the hotel would only allow 15 minutes per person, to shower, dress, make up, etc. I defy any lady to shower, make up, blow hair and dress in 15 minutes! Also, the hotel does not tell you until you go to take your shower that they do not provide towels once you have vacated your room....so be prepared...if you arrive on a late flight and you know you are leaving on a late flight you need to "obtain" towels or you will not have a towel for your shower before returning home!

I find it hard to say anything good about this hotel apart from the bedroom was clean. We had maid service everyday with towels changed daily.The maids were very friendly and obliging and so were the reception staff.

But apart from that I have nothing good to say the food was terrible especially breakfast, the waitress staff were very miserable and unfriendly they even took your plates away from infront of you before you had finished. The food was never hot only warm I am surprised we got away with out getting a spanish tummy but we did. As the food containers were emptying they would bring out a fresh one walk althrough the resturant with it uncovered and then tip what ever food was left in the existing container on top of the new one and mix it around.

On a Monday and Thursday evening then have a bar b que in the pool bar you have to book so they know how many are going. We booked for 8pm when we got to the pool bar there was not smell of food cooking at all, we were asked if we would like steak or fish as you could only have one or the other. We had steak but for the first course could have some salad which we did. There was a basket on the table with 2 rolls in but no butter so I asked the waitress politely for some and she said it is over there and pointed to a table so we had to get our own. When we had finished the salad course she came and took the dirty plates away but left the dirty cutlery as she said we had to use them again. When the steak arrived it was like a piece of leather which had obviously been cooked earlier and left in a container as it had gone all dry and stale looking, there was a small jacket potato wrapped in foil and a portion of boiled mixed vegetables which had lost there colour due to over cooking, when desert arrived it was a piece of cake with a scoop of ice cream and a plate with a banana, orange and a peach on it. You can tell how bad it was the lady on the next table to us took a photo of it she was so disgusted.

I can honestly say that we will never go to this hotel again and if I were you I would seriously consider another hotel.

I feel that i have to write a report on this hotel as we all enjoyed our time there very much and will definantly be returning.We traveled with frinds that had all been there at least four years on the trot,and i can see why.The hotel and rooms were very clean and had not long been refurbished.As we had children with us the buffet style meals went down very well as it gave us alot of choice and the food was always of a high standard.The location of the hotel was great not right in the centre of town but in easy walking distance'the beach is just at the end of the road.All the staff were very frindly,and a special mention to olga who kept all the kids entertained in the kids club,and a big thank you for the kids leaving pressies!!although the entertainment was very good it all took place indoors,and our freinds said on previous years it had been outdoors which i feel would have been better but i do know that they were going outside the following week.We made alot of frinds some who already knew the rest of our party fron previous years a lovely frindly family feel to this place!!!!see you all soon.

Superb hotel. The staff were fantastic as was the entertainment. My room had a fantastic view and was cleaned every day. Great facilities for me and my child and about a one minute walk from the beach. Great view and a friendly atmosphere. I will book again for next year.

I stayed in the pollensa park hotel in Majorca! I have been twice now and we are going back next year! Me and my friend Jo think that it is the best! The entertainment is brilliant all day and all night and the entertainment staff are such a laugh! They make you feel very welcome and make sure most people join in the all day

I have no idea how anyone could find anything to complain about when visiting at this hotel. I first came to the hotel at 8 years old, and loved it. The childrens clubs are busy all day and they are flexible enough for families to plan the holidays without having to stay in constantly. This is wonderful, because as fantastic as the hotel is, the area is even better boasting stunning beaches, gorgeous restaurants, and many interesting places to visit nearby. Since that holiday I have visited regularly, and am going again, for my 6th visit next Month.

There are many people from Britain who also go, and have been many times connoting the success and popularity of the place. As I got older, I loved the hotel just as much as I did as a child, but realised that although the area seems like a quiet family place, late at night there are certain clubs and bars that really appeal to teenagers, where the locals go to too, and here you can really enjoy yourself as a teenager while you experience the real spainsh culture too.

However these places although in walking distance, are far away enough to keep the hotel quiet and relaxing, and you would never guess how good the night life is around.

Decor is beautiful, especially since the whole place was refurbished in 2003, and rooms are always sparkly clean. Food is always delicious, and althoug it is in a buffet style, this only means that the selection is greater, and there is always something for everyone, whether thats traditional spanish dishes, fresh salads, fruit and vegentables, chips and other food for children, then soups, and roasts always piping hot. The breakfasts and deserts are just as tasty, and the queue for the restaurant really is just 5 minutes long at all times.

You are right next to the beach here, and many coaches and buses are also right next to the resort, offering cheap visits to extraordinary places.

The hotel has the most amazing staff, and I have always felt extremelt welcome, and they will always class you as one of their 'amigos'!The entertainers are lively, funny and always friendly, and in the evenings always organise good music and shows for people of all ages. The waiters are also accomodating, cheerful and chatty (although since my boyfriend is one of the waiters I may be slightly biased!)I am now 19 and still visiting the hotel every summer, and cannot say enough about it, you could njot wish to go to a better place...

I guarantee a trip to Pollensa Park will be your best holiday yet...visit and find out for yourself!!

We have just returned from a fortnight at the Pollensa park hotel and have to admit that we were a bit worried about the reports of the entertainment being aimed at older people as we took three children. In the jmc brochure it says ideal for families and advertises a childrens club we arrived to find qite a few children as it was halfterm in Scotland but no club. After complaining to our jmc rep (who was very rarely there when he was supposed to be, and was useless!) he said that jmc didn't even know that the club wasn't running and it would start again on the saturday. When it started it wasn't very well advertised and took several days for people to realise it was there but it was run by a very nice lady called Maria. There was also a mini disco in the evenings but when that had finished the children had to move out of the way for the ballroom dancing and bingo. Sometimes no one wanted to dance when the ballroom dancing started but they still instisted on playing the music for the whole hour!! At 10pm there was either a show or a disco the children enjoyed the magician, the flamenco dancers and a circus show but a couple of acts where a bit dodgy!! The entertainment was definately aimed at the older person. We knew floors 6,7& 8 had been refurbished so i asked for a high floor and got floor 5 !! but although they could do with decorating the rooms were nice and clean we had a lovely view of pollensa bay.
The food was nice although if your children only eat burgers and nuggets etc they will spend two weeks living on chips! There were some queues but they didn't last too long and we managed to avoid them. The staff were always friendly and helpful and the hotel was nice and clean with a nice large pool although it's very cold at this time of year !! The resort of Puerto pollensa is lovely with a lovely beach which is a very short walk from the hotel. Overall a nice hotel but it shouldn't be advertised as "ideal for families" younger kids are ok if the kids club is running but there is nothing for teenagers. We would go again but without the kids ( we should be so lucky !!!!!)

we have just returned fron the above hotel end september and feel i have to comment. i cannot believe that people can find anything good to say about this hotel,from the first step inside the doors you knew what type of week we were going to have,drab interior,poor decor and general need of updating.
rooms were adaquate apart the the mould down our walls,no television,no hairdryer (or none to hire )
Meal times were an absolute joke,every morning every night 15 minute queues to get in the so called restaurant,food buffet style based on 2 food islands restaurant closing at 8.45pm but at 8.00pm staff are clearing the food from one island and putting it in the same trays as the other food on the other island including the meat (this seriously needs looking at at as the meat and other goods were always luke warm)the whole thing resembled a service station on the motorway.choice of desserts ranged from ice cream to ice cream (but a different flavour everynight)breakfast times the same luke warm food ,milk left in its original plastic container and tea you get for yourself from a kenco type machine.Entertainment if any was rubbish apart from 1 night but entertainment ranges from ballroom dancing to a pub quiz or big prize bingo ,so big if you win you can only spend the money in the hotel (on what ? )If you have already booked than eat out and don't risk food poisioning
apart from the big size pool this hotel should be avoided although the area is beautiful

This was a last minute holiday, and we couldn't believe our luck! The hotel was good, the staff were good, the food was better than expected and the location couldnt have been better. I find it difficult to understand how people can complain about this hotel.

This would be one of the few hotels and resorts that we would definatley visit again.

Wefirst went to this hotel in September 1999 for my honeymoon. Admittedly there were a number of older couples but the Hotel is not exclusively for the over 60@s as some of the comments suggest. We returned in September 2000 and in both cases had a really good holiday.The rooms are comfortable and we had a good view overlooking the pool. The food was enjoyable although we did eat out on a couple of occasions. The staff are very friendly and helpful especially Domingo the barman. We enjoyed the breaks so much that we are returning this September for another two weeks and are looking forward to it immensley.