58 Reviews
Traveller Rating
-
Excellent18
-
Very Good28
-
Good8
-
Average0
-
Poor0
Review Overview
-
Cleanliness
-
Entertainment
-
Food
-
Service
-
Location
20 years 2 months ago
Nice hotel with excellent views over the bay, we always travel Thomson Gold, because of the obvious attraction of being child free.
Clean rooms (we always upgrade to a superior room) friendly staff, clean areas around the pool and staff always on hand to bring drinks etc. to your sun lounger!
Food always good, always hot, there is a a la carte restaurant available for everyone on at least one evening of each week you stay.
Entertainment is up to the usual Thomson standard.
Go try and enjoy!
Clean rooms (we always upgrade to a superior room) friendly staff, clean areas around the pool and staff always on hand to bring drinks etc. to your sun lounger!
Food always good, always hot, there is a a la carte restaurant available for everyone on at least one evening of each week you stay.
Entertainment is up to the usual Thomson standard.
Go try and enjoy!
Travel operator: Thomson
Recommended
20 years 3 months ago
The hotel was clean and air conditioned but not luxurious. A superior room is a must as the alternative is a room facing the back of the hotel which means enforced listening to the evening entertainment. This entertainment is of a low standard but not compulsory! The food was of a reasonable standard and was always fresh, however, it is VERY british oriented. Don't go expecting a continental dining experience. I found the waiting staff unfriendly at best. Most customers in the hotel were middle aged.
Travel operator: Thomsons
20 years 3 months ago
This hotel is lovely and clean but could do with a bit of a facelift particularly on the stairs and in the rooms ie they are carpeted, most unusual. The food is excellent. I would defy anyone to come away from here hungry. The location of the hotel is as the brochure says at the top of a hill, therefore quite windy, but in 80 degree heat it is welcome. There are a lot of steps to the beach but there are slopes for those with pushchairs etc, but quite steep. The hotel staff were very friendly and polite and the Thomson entertainment was brilliant particularly the Titanic sketch which was better than Dawn French and Jennifer Saunders. Also watch out for Thomson rep Stuart's impression of a drunk. Marvellous! Also special mention to a very efficient waitress called Monica who seems to be working all hours God sends. She was always smiling. Well done everyone.
Travel operator: Thomson
Recommended
20 years 3 months ago
I have just returned from a great 2 weeks at the castell playa. The entertainment team, the gold reps and the hotel staff made this holiday special. Nothing was too much trouble.
Despite what has been said in the past I believe the hotel deserves its three star status. Ok some of the carpet was frayed at the edges but the rooms were always cleaned to a good standard and the communal areas were spotless. The food was just what you would expect from a Thomson
Despite what has been said in the past I believe the hotel deserves its three star status. Ok some of the carpet was frayed at the edges but the rooms were always cleaned to a good standard and the communal areas were spotless. The food was just what you would expect from a Thomson
Travel operator: Thomson Gold
Recommended
20 years 3 months ago
The hotel was very clean, hotel staff where more than helpful and answered any questions you had.
The food was of a good standard, you never went hungry with all the different choices of food available.
The reps and team were very friendly and acted in a very proffesional manner. Although the team offered activities during the day you were never pestered to take part. You could relax with out feeling pressured into doing any of the activities.
In the evening you had the resident band More than Words, Kelly and William, Kelly being the main vocalist, she has a fantastic voice and her reportoire of songs is endless,they are both very entertaining. Also there were different acts bought into the Hotel of which we both enjoyed.
The food was of a good standard, you never went hungry with all the different choices of food available.
The reps and team were very friendly and acted in a very proffesional manner. Although the team offered activities during the day you were never pestered to take part. You could relax with out feeling pressured into doing any of the activities.
In the evening you had the resident band More than Words, Kelly and William, Kelly being the main vocalist, she has a fantastic voice and her reportoire of songs is endless,they are both very entertaining. Also there were different acts bought into the Hotel of which we both enjoyed.
Travel operator: Thompson
Recommended
20 years 3 months ago
On arrival, you are greated with pleasent smiling receptionist's, who do everything in their power to make signing in a smooth operation.
You have to leave your passports on arrival for ID checks, but you will get them back within the hour.
Some carpets could do with replacing on the first staircase, as they are becoming a little worn.
Make sure you ask about the Inclusive Drinks Package. It will cost you 143.00 Euros each for 10 days, but is well worth it. (We drunk that in 3 days)
Rooms are clean & tidy and towels are changed each day, even though we didn't leave them in the bath to be changed. Our room did have an ANT problem, but was quickly resolved and we never saw another one again during our stay.
The food was excellent:
Breakfast - you will be overwhelmed with the choice on offer,make sure you try the omelette - made to order as you wait.
Dinner - what can I say, but fantasic choice. I defy anyone to say they were not impressed. Make sure you take up the offer of the a-la-carte menu, as you are entitled to 1 each 7 days of your stay.
The hill to & from the beach will keep you fit or you can be lazy and take the little train or the hotel provides a bus service.
Staff were very helpful throughout our stay - with Sonia being our favourite.
Mikey, Liz etc.. were very up for all the events during the day & evening. Kelly & William (More Than Words) were excellent as the resident duo. Always made me laugh each evening.
You have to leave your passports on arrival for ID checks, but you will get them back within the hour.
Some carpets could do with replacing on the first staircase, as they are becoming a little worn.
Make sure you ask about the Inclusive Drinks Package. It will cost you 143.00 Euros each for 10 days, but is well worth it. (We drunk that in 3 days)
Rooms are clean & tidy and towels are changed each day, even though we didn't leave them in the bath to be changed. Our room did have an ANT problem, but was quickly resolved and we never saw another one again during our stay.
The food was excellent:
Breakfast - you will be overwhelmed with the choice on offer,make sure you try the omelette - made to order as you wait.
Dinner - what can I say, but fantasic choice. I defy anyone to say they were not impressed. Make sure you take up the offer of the a-la-carte menu, as you are entitled to 1 each 7 days of your stay.
The hill to & from the beach will keep you fit or you can be lazy and take the little train or the hotel provides a bus service.
Staff were very helpful throughout our stay - with Sonia being our favourite.
Mikey, Liz etc.. were very up for all the events during the day & evening. Kelly & William (More Than Words) were excellent as the resident duo. Always made me laugh each evening.
Travel operator: Thompson
Recommended
20 years 3 months ago
My Husband and I went on a 'Late Deal' to the Castell Playa and were very happy. The Hotel was very clean and we found all of the staff friendly. Yes the carpets on the stairs and in the rooms need replacing but with food of that quality a little barethread carpet could be overlooked.
We took up the All Inclusive Drinks package which we found well worth it - we were a little miffed though that the bracelets had to be be given up at 12pm on the day of departure as we didn't leave the Hotel until 8pm that night. The other thing we found a bit annoying was that the safe deposit boxes are in Reception and not in the Room - that wasn't explained and we spent over half an hour searching until it clicked!
We thought the entertainment was OK - if there was something we thought a little 'dodgy' we just had a few more drinks and it suddenly got better!
All in all we would definitely go back.
We took up the All Inclusive Drinks package which we found well worth it - we were a little miffed though that the bracelets had to be be given up at 12pm on the day of departure as we didn't leave the Hotel until 8pm that night. The other thing we found a bit annoying was that the safe deposit boxes are in Reception and not in the Room - that wasn't explained and we spent over half an hour searching until it clicked!
We thought the entertainment was OK - if there was something we thought a little 'dodgy' we just had a few more drinks and it suddenly got better!
All in all we would definitely go back.
Travel operator: Thomson
Recommended
20 years 4 months ago
First visit to Menorca
The hotel is clean the staff fantastic, location is on quite a steep hill so not idea but not a problem for us.
Entertainment was good but not our particular choice, but others seemed to enjoy it
The unfortunate thing was that my Wife is Vegitarian and despite assurances that Vegitarians where well catered for this was not the case, unless they are prepared to live on Salad for the whole time. Some dishes labelled as Vegitarian clearly where not - most Vegitarians don't eat fish.
The hotel offers an all inclusive drinks package - my advice sign up on checkin - it is great value for money
The hotel is clean the staff fantastic, location is on quite a steep hill so not idea but not a problem for us.
Entertainment was good but not our particular choice, but others seemed to enjoy it
The unfortunate thing was that my Wife is Vegitarian and despite assurances that Vegitarians where well catered for this was not the case, unless they are prepared to live on Salad for the whole time. Some dishes labelled as Vegitarian clearly where not - most Vegitarians don't eat fish.
The hotel offers an all inclusive drinks package - my advice sign up on checkin - it is great value for money
Travel operator: Thomson Gold
Recommended
20 years 4 months ago
my wife and i stayed at the fiesta hotel castell for two weeks begining 31st july 2004 this is the first time we have used thomson gold.
the hotel is very good but it does need work doing to it the paint on our patio ceiling was peeling of and the carpets on the stairs are thread bear.a nice point is the air conditioning stayed on all through the day&night in the bedroom which was a god send as it was so hot!
the standard of food was very good the putting together of the menus could have been thought through a bit better.
the staff in all departments are very freindly and it was generally easy to get served in the restaraunt and the pool although being the height of the season the hotel was full at night when the entertainment was on that there was not enough waiters.
take up the option of the all inclusive drinks we did and really enjoyed it includes all local beer and spirits tea coffee water and wine at your table.
it was dissapointing to that at an all british hotel people going down at silly times to put towels on sunbeds and they moan about the germans!.
the entertainment was the biggest disapointment two comics(told the same jokes diferent delivery)a german george michael and german beetles and what country abba were from i dont know good ones elvis,four tops,the flammenco show and the two girls dressed in white.if these are of the cruise ships i will not bother.all in all a great hotel great staff and food but entertainment and the fight for the sun beds the bad points.
the resident duo were a bit naff the woman could sing but the bloke murdered every song he sung and the songs and jokes were the same the second week as the first.the entertainment the reps put on was quite good but mikey well he was so cheesey you could spread him on toast.
i could right more but i would be here all day
the hotel is very good but it does need work doing to it the paint on our patio ceiling was peeling of and the carpets on the stairs are thread bear.a nice point is the air conditioning stayed on all through the day&night in the bedroom which was a god send as it was so hot!
the standard of food was very good the putting together of the menus could have been thought through a bit better.
the staff in all departments are very freindly and it was generally easy to get served in the restaraunt and the pool although being the height of the season the hotel was full at night when the entertainment was on that there was not enough waiters.
take up the option of the all inclusive drinks we did and really enjoyed it includes all local beer and spirits tea coffee water and wine at your table.
it was dissapointing to that at an all british hotel people going down at silly times to put towels on sunbeds and they moan about the germans!.
the entertainment was the biggest disapointment two comics(told the same jokes diferent delivery)a german george michael and german beetles and what country abba were from i dont know good ones elvis,four tops,the flammenco show and the two girls dressed in white.if these are of the cruise ships i will not bother.all in all a great hotel great staff and food but entertainment and the fight for the sun beds the bad points.
the resident duo were a bit naff the woman could sing but the bloke murdered every song he sung and the songs and jokes were the same the second week as the first.the entertainment the reps put on was quite good but mikey well he was so cheesey you could spread him on toast.
i could right more but i would be here all day
Travel operator: thomson
20 years 5 months ago
We went Thomson Gold (1st Time) and very much enjoyed our & 7 day stay.
The hotel is very clean and comfortable and the hotel staff were very pleasant/friendly,efficient,helpful and obviously very well trained-a credit to the hotel management.
We were impressed with the way the bar staff (both indoor and outdoor) worked hard to provide an efficient service and kept all areas clean and tidy at all times.
The restaurant was excellent in all aspects, food quality, choice, variety, presentation and again the staff were continually working to keep it clean and tidy.
We stayed on the second floor and found that the 3 lifts worked very well and we never had to wait very long for a lift even though I think the hotel was full.
We felt that the sea view rooms were worth the additional payment but the 'non sea view' rooms would not be dissapointing-giving a view over the pool and the countryside with afternoon and evening sunshine.
The 'All Inclusive Drinks Package'is available but does not seem to be actively promoted and we had to ask about it at reception (181 Euros/couple/week-June 04)
I would suggest the potential savings of this deal need to be carefully considered if you away from the hotel for most of some days-perhaps with a hire car or on trips.
The Thomson Reps were very enthusiastic and provided a daytime programme of simple games etc but there was no pressure to participate.
The evening entertainment was very good with a resident M/F vocal duo providing popular music and also with an additional professional entertainer most evenings.
The pool area was OK but not spacious and plenty of sunbeds.
The hotel is very clean and comfortable and the hotel staff were very pleasant/friendly,efficient,helpful and obviously very well trained-a credit to the hotel management.
We were impressed with the way the bar staff (both indoor and outdoor) worked hard to provide an efficient service and kept all areas clean and tidy at all times.
The restaurant was excellent in all aspects, food quality, choice, variety, presentation and again the staff were continually working to keep it clean and tidy.
We stayed on the second floor and found that the 3 lifts worked very well and we never had to wait very long for a lift even though I think the hotel was full.
We felt that the sea view rooms were worth the additional payment but the 'non sea view' rooms would not be dissapointing-giving a view over the pool and the countryside with afternoon and evening sunshine.
The 'All Inclusive Drinks Package'is available but does not seem to be actively promoted and we had to ask about it at reception (181 Euros/couple/week-June 04)
I would suggest the potential savings of this deal need to be carefully considered if you away from the hotel for most of some days-perhaps with a hire car or on trips.
The Thomson Reps were very enthusiastic and provided a daytime programme of simple games etc but there was no pressure to participate.
The evening entertainment was very good with a resident M/F vocal duo providing popular music and also with an additional professional entertainer most evenings.
The pool area was OK but not spacious and plenty of sunbeds.
Travel operator: Thomson
Recommended
Ask a Question
Got a question? Ask our community of over 1.5 million users.
Location
Book Your Stay
Looking to stay here? You can check the accommodation availability and get the best prices using the link below:
Map
Popular hotels in Arenal d En Castell
