Went out to Menorca for my 40th birthday. Found the Hotel, its staff and food to be excellent.

The room was very nice, with an excellent view of the sea. It was well cleaned every day, by a very friendly maid.

The reps were pleasant and knowledgeable, but the evening entertainment was poor.

The 'entertainment, including the usual 'mini-disco' took place in a large room, which had an awful PA system, which they always had too loud.There really was no escape from the noise.if you didn't want to hear it, and there was no other quiet room to sit after dinner, which annoyed me a bit.

The restaurant was nice and clean, and my wife and I really enjoyed the food. There was a very wide range of dishes. Not too much processed food, either. And the puddings!

All in all, a very nice place to stay, and we would go back there again.

We had not been on an all inclusive holiday for quite some years and we were cautious about the quality of food and staff.

We had no complaints at all regarding this, the hotel was clean, if not a bit dated in areas. The staff could not do enough for you.

The quality of the food was good, always a good selection and the restaurant staff worked hard to make sure they cleared away any unwanted plates etc. The buffet selection itself always looked fresh, and there was someone keeping an eye out for anything running out or any mess that needed cleaning up.

There were not long queues at the bar, the staff worked liked lightening to make sure everyone got served. Well Done.

We went to the hotel in September 2004 and had a great time so we booked again. This time the food was still very good and of good quality. The staff in the hotels were friendly and helpful, the rooms and hotel surrounding were kept clean.

This time there were problems. Firstly there was a bug going around people were getting different things wrong with them which included ear infection, sickness and diarrhoea, sore throats and coughs. Both my wife and my self became ill. We don

My partner and I stayed at the Esmeralda for one week on an all inclusive basis, booked as a last minute deal with Cosmos. It was the first time we'd tried all inclusive and our hopes were not high, having taken money to pay to eat out if necessary! We were pleasantly surprised by the hotel and what it had to offer.

The hotel was really clean. At mealtimes and in the bar areas, plates and glasses were cleared away almost before you had finished with them! The buffet food is nothing out of the ordinary, but certainly OK for a week, with a reasonable range of dishes on offer. The smaller restaurant, 'Es Raco', has to be booked in advance for the evenings and is well worth it as it is much more pleasant than the main restaurant. The food is fresher than in the main restaurant and it serves fewer guests in two separate evening sittings.
The staff at the hotel really made the holiday for us - nothing was ever too much trouble, everyone was helpful, friendly and polite, from the chefs and waiters, to the maids to the reception staff.
Entertainment at the hotel was pretty dire to be fair but the staff try their hardest. There were a couple of good 'professional' shows during the week which were worth watching, but the other entertainment usually involved other hotel guests participating in 'men v women' contests, karaoke and Hawaiian nights. Our entertainment on these evenings was watching the hotel guests amusing themselves - not something I would want to participate in myself, but pretty funny and mildly embarrassing to watch all the same! The participants seem to enjoy themselves though!

I would visit the hotel again on a late deal - we really did get value for money, with a variety of food, snacks and drinks on offer pretty much constantly, and in generous measures!

The hotel is in a good location from our point of view. A short walk away from the harbour and its restaurants and a short walk in the other direction to a small beach.

Helen, Simon, Jasmine (5) Isabelle (2)

We were worried about what we would find on our arrival after reading other reviews on this hotel however, apart from the reception and bar being a bit old fashioned we were pleasantly surprised.

It was very clean, the room we had had a sea view which we paid 4 euro a night to upgrade too ( well worth it), the food was varied and good, staff were very helpful and friendly even though they work long hours, hotels own entertainers worked very hard and got everyone in the holiday mood.

The professional shows were very good and the hotels own entertainment nights were ok.

If you expect five star accommodation and service don't go here if you want a fun holiday with clean accommodation, friendly staff and nice food this place is for you, its not the ritz but hey who cares you're on holiday and spend all your time out in the sunshine anyway.

The pool is clean but a bit rough on the eyes because its salt water.

We wouldn't go here again but ONLY because we never go to the same place twice.

Had a wonderful holiday and the hotel exceeded our expectations.

The location is great and it is definitely worthing booking a sea view. The food was excellent with plenty of choice. booked alternative restaurant for most evenings and watched our steaks or chicken being griddled in front of us.

The staff are friendly and amusing and the hotel is spotlessly clean. Cosmos reps were great and the children's club offered great fun for the kids and a break for the parents.

Evening entertainment was a bit hit and miss some nights but the children loved it and when you are relaxing with a drink in such pleasent surroundings - who cares?

Hotel location was quiet without a bouncy castle in sight but that suited us. Just a five minute walk away is the town square with a free childrens play ground, bars, cathedral and shops all in quaint cobbled streets.

We are already looking forward to our next visit!

Visited the hotel for the second time and had a lovely holiday.

The hotel was once again spotlessly clean and all the hotel staff are great with nothing being too much trouble for them. One of the children was poorly for a couple of days but I do not believe this was anything to do with the hotel as others on the coach from different hotels were saying the same sort of thing.

The Cosmos kids club was great again - the highlight of the holiday for the kids being throwing Aoife and the other reps into the pool!

Food and everything else was great too.

The only downfall was the organisation and quality of the entertainment but bearing in mind the hotel was in the process of recruiting a new entertainment team that was only to be expected and I am sure when they have settled in everything will be back up to last years standard.

The hotel is in a good location on the point, we booked the Esmerelda to be in Ciutadella for the fiesta of Saint Joan, which is fantastic, but can be dangerous due to galloping horses. When you hear the drum and flute music, you must be aware that the horses will be coming to the area you are in and to take care ! You can view all the events from above in a safe area if you can get a space we were lucky.

The staff are nice, and always helpful.

The room was clean.

The food is ok, and we would book again.

The entertainment we thought was poor, and there was the usual people who would put their towels on sunbeds first thing in the morning making sure of the best spot, this needs to be sorted out.

All in all we enjoyed our stay in Ciutadella.

My wife and I had seen this hotel on previous holidays in Menorca and felt that it would be to expensive for us and also the all inclusive side was always a trap. How wrong can one man be.

From the start of the holidays, Cosmos and the hotel were exceptional.

The rooms where very clean and spacious with maid service every day. The hotel, although getting old is slowly being renovated to a good standard, this in no way is apparent during your stay.

The hotel staff are very polite and helpful the surrounding grounds are very good with lots of areas to sunbath.

The pool is sea water but the best I have swam in and cleaned daily.

The holiday reps were very helpful, especially Chris, who dealt with whatever may have been asked of him until you were satisfied.

My biggest worry prior to flying was the food so I took enough extra money to avail myself of the local restaurants if need be, I brought all of it home again, the food was excellent. The breakfast alone was to my particular taste with a variety that could have afforded me a different combination for about 30 days. If you like good honest cooking like you get at home with a Mediteranean twist then this is the place to be.

Being low/mid season the entertainment was not fully in place but they were gearing up for the Whit bank holiday.

We booked last minute, so didn't expect great things.....how wrong can you be?!

The hotel is in a quiet location, away from hustle and bustle, but only a short stroll of about 10 minutes to the centre of town.

The staff were all very friendly, from the maids to the manager and were all helpful.

The food was good, with plenty of variety, and having a special childrens section too.

The entertainment was good, especially for the children, but Lili and Luca also were very good with the adults, and there was a good programme of daily events.

Chris, the Cosmos rep was very helpful and happy to help even when it was evident he was very busy, or even off duty.

I would happily recomend this hotel to any of my friends, although if you want discos and British pubs, this is not the resort for you.