101 Reviews
Traveller Rating
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Excellent26
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Very Good36
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Good28
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Average9
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Travel operator: Airtours
Travel operator: airtours
The first 2 bed apartment we got was behind the Tucan and had a view of the "debris", I went straight to reception and asked to be moved. They were hesitant at first, but then agreed. We were in block C, 1 row back from the pools.
Food at the poolside bar was ok, not great, staff were nice. Pool very salty, stings the eyes quite a bit. The pool got extremely dirty, a child vomited in the pool one day, I reported it to reception and 3 days later the vomit was still there. Thank goodness we were off sightseeing for these days. Just before a new arrival group, they lowered the pool level and instead of removing the "scum" and algae from the top of the pool, they painted over it. There were so many complaints at the welcome meeting that day that they ran out of complaint forms.
At our welcome meeting the reps warned everyone not to reserve sunbeds. Our first day, we got up at 09.30 and were lucky to get 2 beds (there was 6 of us), so it got to the stage of "if you can't beat them, join them". So up I got every morning at 07.45, got 6 sunbeds and sat there till everyone else with me got up at 09.30. Not once did I see someone remove the towels. 2 days before we were due to come home (the day of the new arrivals), I got up as usual, put the towels up, came back to apartment to get something, sat down and fell asleep. Got up at 09.15, ran to the pool, towels were gone. Got them back and the beds, But the point is over the 2 weeks only once did the reps move the towels. The warned over loud speaker that they would come around every 2 hours & remove towels if no-one sitting on them. People were afraid to go the the bleeding toilet!!!!!
Which leads me to another point. If you are travelling with kids, or even just adults, you have to keep going back to the apartment to go to the toilet as there are none around the pool area. Which is a big pain in the.....
Entertainment brought in, i.e. magicians etc. is alright, the karaoke on Monday nights always started slow, but really picked up, just a pity it didn't last longer (finished at 12). The in-house entertainment team were great. The team work really hard, they are not professional dancers and singers, but deserved a round of applause for the efforts at least. But the guests, when we were there, wouldn't even give them that. The kids loved the disco (a bit short though) and the songs and dances are very catchy. Believe me you WILL be singing them in your sleep.
Kids Clubs - On our brochure it said Free Kids Clubs, well technically this is not true. Most of the activities had a fee and only 1 or 2 of the sessions in the 2 weeks were actually free. Again, the staff were brilliant and the kids loved them.
Travel operator: Airtours
There was a huge water park near the hotel which was good.
Enjoyed the many different resturants especially round the old town area.
Travel operator: airtours
We got to our place of stay around 22.30 reception staff very good in checking us in.
Maids came round to clean up but you would never noticed they had been apart from getting clean towels we had no hot water for 2 days as boiler broke.
Pool was very cold too, it didn't apply too us but the kids entertainment was very good.
I would recommend this for people with young families
Travel operator: my travel
Travel operator: My Travel
which is a modern complex, about 10 minutes walk from the start of the main town area. Although there are a number of small shops and cafe's a few minutes away from the complex which also has an onsite shop.
On arrival we had a short delay before we could go to our apartment which was on block 'C' - The reception staff were reasonably friendly and spoke English to a high standard.
The apartment although fairly basic, was clean tidy and comfortable. Maid service was every second day again to a good standard and the public areas were cleaned daily to a high standard.
The is a good selection of pools on site and various entertainment was provided. Restaurants and cafe's and bars, are on site, but as we like to eat out we did not use them.
We would certainly be more than happy to stay here again
Travel operator: airtours
We would advise everyone to be very careful as we we're robbed on our second night there and we lost all our valuables passports ect..our back bedroom window was forced open.
It's very dark if you stay in any block beyond A and it makes it a little difficult to find your rooms.
So many guests I spoke to had the same complaint.
Travel operator: airtours
The pool side area was very well maintained and you didn't have to put a towel on the sunbeds to secure a position.
Be aware there are no umbrella's for sun shade apart from the poolside bar which served very good meals. The rooms were cleaned every day except Sunday and linen changed 3 times a week.
The only problem was lack of kitchen equipment but just for the 2 of us we coped. We went beginning of March and the weather was excellent but a little cool in the evenings but as there is no air conditioning this was no problem.
The town centre was a 5-10min walk with lots of bars and restaurants and we enjoyed the tapas bars towards the old town near the harbour. I would recommend these appts but again if you intended to do your own catering you would struggle with the facilities.
Travel operator: Airtours
The apartment itself was great and it was cleaned 5 days a week (but it says in the brochure up to 2 times a week just but that is not the case!) the pools are big so there's no being on top of each other.
For a few days running there was only my family in the bottom swimming pool which is fine by me! The location was fab.
About 10/ 15 mins stroll away you hit the main resort filled with buzzing shops and great restaurants and too expensive either! I would definetly reccommend going. The staff were great (the reps and the hotel staff are superb).
Travel operator: airtours
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