101 Reviews
Traveller Rating
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Excellent26
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Very Good36
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Good28
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Average9
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Located in block C we were behind the Toucan restaurant in a quiet area.The self catering facilities were basic but sufficient for our needs.
We went and rented a fan that night (12E plus 10E deposit per week)which made it marginally more bearable, Top of our wish list would be air conditioning. The expected temperatures of 26 degrees in fact hit 35 degrees plus for much of the week. Take plenty of sun tan lotion and a hat!
The room was kept clean and towels/bedding changed as stated in the welcome pack which was very helpful. We did not stay on site much so cannot comment on the many facilities which were more suited to families than us oldies. However the reps worked very hard and the bit of entertainment we saw was good. We had most to do with Ben and Nick who were really great.
We found the reception staff helpful if not over friendly and the supermarket although slightly pricey was very well stocked and the staff friendly.
The pool area was very impressive though one of the pools was being repainted which we'd been advised off on booking. The remaining two large salt water pools did not appear over crowded.
The location was good about 15 mins(our pace) into the main street of Corralejo and opposite a large water park.
Travel operator: My Travel
On arrival,kept waiting for 1.5 hours for apartment to be ready. We have 2 young children, so having to sit in reception was not fun, as it was lunchtime, kids wanting to go in Pools !
One pool closed, being repainted - Fumes were present for 6 days !. Not told of this prior to arrival by Direct Holidays.
Apartment clean, tidy, no cot we asked for though! Arrived after my return to reception.
Kids club not in grounds, had to go across road - no mention in Direct brochure!
Ate out every evening, so no comment on restaurant on site.
Lovely grounds, could have done with more cleaning around pool area/sunbeds every day.
On day 9, main large pool taped off, no prior warnings from Aparthotel or Direct Holidays, prior to Holiday. Spoke with Rep - useless, had to go direct to Manageress, she explained they always close pool at this time of year, for annual maintenance! She showed me letters she had sent to ALL Holiday companies! Left one smaller pool open for 700 plus guests to use! Other people had been told, with other companies in advance, but no-one I spoke to with Direct had! Luckily we only had 4 days left.
For this reason would not go again with Direct Holidays or at that time of year - October.
Travel operator: Direct Holiday
Really good size with different areas spread out around the complex. There was the Pool area which was great size - lots room & not crowded even on a busy day!
Found staff helpful enough - had problems with safety deposit box and someone came out within the hr to fix. Cleaners in most days no problems.
Entertainment was bit strange!! We found it funny as they did try their best - just not our type of entertainment I dont think!! Lots of (bad)singing & mad dances.
Travel operator: Direct Holidays
The pool area is excellent although we do prefer the beach. The pools were clean and very warm( I expected them to be freezing after some of the previous reports.) that may have been due to the exceptionally hot weather- but whose complaining!
You can always see someone cleaning around the place and the apartments were kept clean, only gripe was no large brush to sweep floor after coming back from beach so you had to wait for the maid to do it.
The apartments themselves (we had two- brilliant with two teenage girls)were not huge but big enough for our needs, we only ate breakfast there and prepared lunch to take to the beach.
Be warned the fridges are useless, lost count of how many cartons of milk we put in there only to find it gone off the next morning, pretty annoying if you like cereals for breakfast and the shop is still selling the same date milk that has already gone off.
The rooms were very hot at night we hired a fan, that was great until my daughter fainted with the heat, fell on it and broke it. We did however still get our deposit back after we explained how it had been broken.
The hotel supermarket sold most of your needs but we found the netto supermarket better. Only a short walk away, as were all the other shops ,bars ,restaurants etc. So the complex is in a great location if you like everything to hand.
We didnt really stay for the evening entertainment as we prefer to walk into town and find our own. All in all we had a great holiday here and would recommend the place to anyone.
This was our first visit to Fuerteventura and definately won't be our last.
Travel operator: Airtours
Ate at the Tucan restaurant on site first night not bad but had better when we ate out in Corralejo.
Location perfect, about 5 mins into heart of resort.
Little dealings with hotel staff, no untoward problems when I did deal with them hence average scoring.
Scored generously for entertainment due to my daughter's enjoyment of mini disco, did'nt hang around for adults entertainment.
It will be some time before we visit Fuerteventura again, like to move around a bit, but would stay at this place again.
Only fault was paint coming off floor pools in huge strips.
Travel operator: airtours
Entertainment can be at best be described as avereage but you dont have to watch!
We last visited in March 05 and found the rooms not to hot on a night but in September it was red hot and had to hire a fan but it made liitle difference, Fans can be purchased at Hiper Dinos supermarket in town for 12.99 euros and it costs that for a weeks hire!!!
Overall a good self catering complex but you will be better off going into the town to eat and drink some fantastic restraunts downn by the harbour and in music square the best one is La Tahona in the square excellent food and service - we will be back shortly!!!
Travel operator: my travel
The hotel itself was great, out from the main hustle and bustle but still convenient(about 10-15 minutes walk from all you could want).
The staff were very helpful the pools were always busy, as was the club.
I was disappointed with a few things, such as, the food at the Toucan.
The "adult" entertainment was very poor but the kids club was very popular.
Accommodation was basic but adequate, though it would be a struggle cooking for a family of four with only a two burner hob, but all that aside, if you want a nice relaxing holiday I would definitely recommend it.
We are already planning our next visit, but as I said, it's personal opinion!
Travel operator: Direct Holidays
The complex is in a good location about 5-10 minutes walk from the main restaurants in town and we ate in town a few times but preferred to get take out from the on site Tucan restaurant, we could feed our family for about a third of what it would cost in the town and the food was really nice. We used to get the carbonara and the small paellas and pizzas. Some people previously have complained that the Tucan staff and bar staff can be misreable and rude, one word of advice, DO TRY to order things in Spanish, its amazing how much the locals appreciate it and it miraculously makes them so much more eager to help you. My hubby always tries to speak the lingo and it got so that the lady in the pool bar took a shine to him and would sometimes give him a beer for free and little spanish lessons while he was waiting for his food. They really do like it if you make the effort.
The pool was NOT cold as stated by other people on this site, in fact some days it was quite warm and was kept very clean and you do get used to the saltwater. There were bits of paint coming off the floor in places but I would imagine this will be dealt with when the pool is emptied at the end of the season. There were loads of sunbeds all around the pool but there was still the obligatory sunbed reserving going on which I dont like to do but after about 9.30am they had mainly gone so I'm afraid it was a case of if you can't beat em then join em. There are NO parasols around the pool so it might be worth buying one before you go or hiring one when you get there but hire charges were a little expensive. The rooms do get hot at night but DON'T hire the fans, if you are there for 2 weeks and need one for both rooms it will cost you 48 euros (12 per fan per week) plus 40 euros deposit (10 per fan per week). We went up the road from the apartments round the corner from the RIU perfume shop and there is a gift shop there which sells them for 19.99 euros each. So we saved 8 euros, no deposit to forefeit for 2 weeks and we gave the fans to the very appreciative entertainment reps at the end. We did not bother hiring the tv either, for 56 euroe for 2 weeks it was a bit expensive and you don't go on holiday to watch the telly do you!!! If you do hite it BE WARNED if you have children, there is a porn channel on the TV but I think you could block it if you so wished but I dont think its very good offering it on a family complex.
The entertainment was the usual Airtours Fayre, mini disco then bingo then adult/family show. I like a game of bingo so we would do that after our daughter had done mini disco but some of the shows weren't really our sort of thing so we did not stay for them unless our daughter wanted to stay. The reps do a pretty funny cabaret, even if some of their singing is a little of key!! They do their best to keep you entertained. There is entertainment through the day too like waterpolo, water aerobics, giant jenga etc and they do a quiz at midday for a bottle of bubbly which they would give you at the evening show. We won that several times and the bubbly was very nice. All in all I think this is an excellent family complex and would not hesitate to come back again, I was dreading coming here after reading some of the gripes about this place but either some people are really hard to please or there have been dramatic changes in the complex in the last 12 months, I dont know but I would certainly not hesitate to recommend it, we had a thoroughly enjoyable holiday. The only small gripe I have about the complex is the poor parrots in the aviaries, they look thoroughly miserable and their drinking water looks like it hasn't been changed at all this year so if things like that upset you then dont go looking at them and although the chickens roaming around are lovely, Mr Cockerel likes to crow very early in the morning so be warned and get some earplugs if you want a lie in.
Travel operator: Direct Holidays
Our apartment was smaller than most we have been in - but at the end of the day its only somewhere to sleep, and it was very clean.
The entertainment was very good - loads to do - although we were told that two Airtours reps had walked out - so at times there wasn't all the advertised entertainment.
The pool staff - well maybe a lesson in smiling would be a good idea - Carmen and Veronia were lovely, but the male staff were a bit unfriendly and sullen.
The food was brilliant and good value, although the drinks were a bit pricey. The Tucan restaurant on site - excellent food but be prepared to wait a long time - at least an hour - on our last night after ordering our food and waiting two hours we gave up - which was annoying to say the least.
The reception staff were good - any problem was sorted out straight away, the cleaning staff worked really hard - and the complex was always clean. The pool was cleaned each day and every few days the baby pool was drained completely and re-filled.
Travel operator: Airtours
We were very pleased with the room, it was very clean and a nice size. We were a bit disappointed however as we did request ground level floor and a pool view, but we did not receive either! However that did not spoil our holiday!
The what's on welcome meeting was out of this world, this was the first time we had travelled with Airtours and with other tour operators we get a boring plain welcome meeting, but I must say the entertainers and reps made it enjoyable.
The pool was nice with plenty of sunbeds surrounding it. We were only without a sunbd for 1 day, so that was o.k!But make sure you are down by the pool by 9am to get a sunbed!! The pool was also kept very clean!
During the day, the entertainers were about entertaining, however what we liked was they did not hassle you to join in! which was great! My son did enjoy the daily volley ball!!
The hotel location was ideal it was in the town centre but yet out of it! It was about a 5 minute walk to get to the bars and restaurants. The market was also only up the road and the waterpark was directly across the road!
The hotel staff were brilliant, however the pool bar staff did leave the crew down a bit as they were rather abrupt in my opinion. However the night bar staff and the reception staff made up for them! The cleaners were also very friendly, and even tried making conversation in the mornings and were very interested to learn our language (Welsh)so every morning she would see us and say bore da (good morning).
The evening entertainment was good of what we saw. The hypnotist and the own reps shows are a must go and see!
Trips that we went on were to the water park and also to Caleta de Fuste and also over to Lanzarote! they were enjoyable.
In the evenings we had food in the town. We did not have a bad meal during our stay some of our faves were Chablis (excellent brekie and Sunday dinner) Penny Lane, Steak House, Poco Locos and La Siriena.
We found there was not a lot of choice for entertainment in the town. We spent most of our evenings either in the hotel or in "Talk of the town" There are quizzes with prizes, Live music and plenty of laughs to be had here!
The best supermarket we found was "netto" very cheap and good English is spoken here!
I would most definitely visit this hotel again, not for a few year however as we would like the town to develop slightly for more entertainment!
Travel operator: Airtours
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