This hotel is superb. A wonderfully relaxing place. The hotel and grounds are very clean and well maintained.

The staff were very friendly and the reception staff all spoke excellent English.

We stayed in a garden view room which was definately worth the extra money. We had an uninterrupted view across the garden to the pool and the sea.

The food was plentiful and always hot/cold as required but did get a bit repetitive. Some more variation in the fresh fruit for dessert would have been good. Being all inclusive the soft drinks and wine were on tap which was an excellent idea.

The entertainment team were great fun and very persuasive but not pushy.

All in all a very, very enjoyable holiday with excellent facilities and excellent weather.

This is a fabulous hotel that caters for your every whim.

Spotlessly clean rooms lots freshly laundered sheets and towels when you require them every day if necessary they even supply your pool towels.

We were all inclusive and the food was always superb a great choice and very well presented there was even a singing chef ,a couple of mornings ther was sparkling wine with breakfast for those who wanted it.

The hotel staff were all very helpful barstaff,maids ,waiters,reception nothing was too much trouble for them and the entertainment staff work hard all day and night to make sure you enjoy your holiday .

Give it a try you will not be disappointed.

Just arrived home after two fabulous weeks in hotel. On entering reception was very welcoming.

We booked a garden view room well worth the extra.

Food was different every evening with at least 4 or 5 hot main choices, we took a child of 2 and maitre de carlos rang our room to ask if any special food was req for baby as they would make sure it was available.

Every area of this hotel was spotlessly clean day and night.

Lovely promenade outside to walk to a shopping mall!

Only one downside we need more English to go to this hotel as only 50 English to 900 Germans and at times they were quite rude in the queing system!

The entertainment team are one of the hardest working team I have seen to work day and night some shows not everyone's taste but if not there are plenty seating areas outside and in reception to enjoy.

I stayed at this hotel with my girlfriend and my parents based on the reviews we read on this website.

The room was tidy and clean with air con and a ceiling fan, plenty of wardrobe space and comfortable beds. Although each morning we did find ants crawling around our sink and on two occasions cockroaches, whether this was due to being on the ground floor I'm not sure. Any drinks left lying around in glasses would soon be infested with small bugs. The shower/bath was good apart from being very slippery, my mother had fallen in hers and was badly bruised, she complained and a shower mat was provided for her.

I thought the food was average, a good selection but now and again the rice would be crunchy or the pasta overcooked. My girlfriend found bugs in her brocolli which was removed after she complained.

The bars were good, with excellent service but the beer was a local brand and the spirits were cheap alternatives to name brands.

The location of the hotel was a bit far from any nightlife (cab ride into playa del ingles). Beaches were a short walk away along a beautiful promenade with a supermarket and shops along the way.

Hotel staff were freindly and always helpful.

Entertainment was poor, out of the eleven nights we had maybe 3 nights we enjoyed. Although the german guests seemed to love everynight. Daytime entertainment was good, always something to take part in everyday no matter what age you are.

The swimming pools were lovely with plenty of sunbeds and sun brolleys.

Would I visit again? No, it's a good hotel and I had a lovely time, but I've stayed in better 4 star hotels.

This is the 4th time we have gone All Inclusive and this Hotel was far the best. The staff were the most welcoming and accomodating. The room was cleaned everyday and their was not one sign of the normal cockroach or ants. The RUI Hotel provided safe keys and ample room for sitting at the 2 buffet restraunts which had varied selection of cold and cooked foods. It was nice to see the food cooked to order.

Beware that you have to get up ealry if you want prime spots at the swimming pool, which again was of a high stanrad of cleanliness. Additionally you were a minute away from 2 snack bar areas which served drinks and cakes on tap. Loads for the kids to do with Tennis courts, games room and gym.

From the moment we arrived we were really impressed with the hotel and the resort. The hotel is set within a row of four stunning hotels which are 4 and 5 star hotels and look very impressive. At either end of the row of hotels are two very classy shopping areas full of designer shops. You can easily access these shops via a promenade which runs next to the sea outside the rear of all the hotels - the sea isnt accessible from here. There is a small shingle beach to one end of the promenade and to the other end of the promenade is the lighthouse, which pinpoints the start of the Maspolomas sand dunes and a lovely long stretch of beach (nudist at the far end!). It takes about 15 minutes to walk to the dunes.

On arrival we were greeted warmly, given mineral water and our cases were taken straight to our room and we were telephoned to check we were happy with our room etc.

The hotel is very clean throughout and all of the staff are very friendly. The hotel bedrooms are large and spacious with a free safety deposit box and mini fridge and were kept spotlessly clean with frequent linen changes and daily towel changes.

All inclusive was superb - easy access to soft drinks, beer, wine etc - this was also the case in the restaurants. The food was fantastic - lots and lots of variety and was plentiful whatever time you ate - no set times to eat unless you booked a table at the select restaurant which served Japanese some nights and Mexican others. At peak times the restaurants got quite busy and some holiday makers could be quite rude - pushing etc.

Hotel provided pool towels that could be changed daily. The pool area was very attractive - set in gardens with a huge amount of sunbeds and parasols but in order to have an actual poolside sunbed (important if you have to keep an eye on children swimming) you had to be up at about 7am to get one!!


The hotel was truly international and there were quite a few Spanish, Italian, French and a great many German holiday makers there. In our first few days there were hardly any other British people but as the holiday progessed this altered and our 8 yr old son soon made several friends.

The entertainment team tried very hard and were kept very busy. There was always something going on during the day - somedays it was very busy/noisey around the pool with aerobics or water polo etc. The children were well catered for but were allowed to come and go as they pleased from the childrens club (not okay if youve very young children), they had early evening entertainment for the children as well. The evening entertainment was well thought out and a mixture of in-house shows and professional shows - we only caught two performances and they were very good.

0verall we were very impressed and would definitely visit this hotel again.

Just back from Rui Club Gran Canaria.

What can I say but great best hotel I've ever stayed in.

Food fantastic service excellent lots of Germans but they are ok really.

Could go on all day talking about this hotel. So if your going you will love it.

Beautiful hotel with fantastic views. Although because of its cliff top location and our two children aged 3 & 1 this meant going for walks with pram was a bit of a nightmare as the terrain was hilly to say the least. Also pools which were on the whole lovely were not great for small children as childrens pool is very small and separate to the main - but with no sunbeds nearby - so you cannot watch them as sunbathing. Bigger pools did not have steps you could walk into which would have given alot more shallow.

Hotel was on the posher side which was very nice, very few if any 'undesirables'. Lots of Europeans which was fine as they dont talk to you anyway! But this did mean the entertainment was multi-lingual so you come home being able to say 'welcome to tongiths entertainment in 6 different languages - which does grate a bit by the end, but entertainment itself was very good, staff very talented, give it their all, soemthing for everyone.

Kids club great, really look after them and they really enjoy it. Loads of activities for adults throughout the day to. Get up early for best sunbeds, they chuck off the towels at 8.45am before pool opens at 9 which is no bad thing.

Maids were superclean taking approx 45-1hr every day per room, thorough scrub, but still did see odd cockroach but think you do anywhere in canaries from what I hear and they really did keep everything spotless, even mopping concrete around the pool where people put their drinks during the day!

Staff really polite, really tried to make everyone feel special, particularly good to those with children. Food was absolutely fantastic, we were not bored by the end of two weeks there, so much choice, everyday, anyone with fussy kids would not have a problem. Drinks on tap apart from pool bar does not open until 10 not even for soft drinks so you have to get them with your breakfast and closed at 6pm - not to reopen til 9pm, which is a little annoying if you do not want to watch the entertainment (which is all inside) as you have to keep going down lifts/stairs everytime you want a drink.

Bottled water, as much as you want for your fridge in room, which is great. Good power showers in room, always had hot water.

Overall fantastic holiday, would definately like to go again when the children are older and going for walks to get them asleep has finished.

Just got back from a weeks holiday and find this hotel very good.

The staff also very good rooms where lovely and clean The Thomsons rep was really good.

Will be coming back in Oct this year great place.

Fantastic hotel. Very clean and tidy.

Food was out of this world. Something for everyone - even fussy eaters.

Staff were very helpful all speaking good English. Put an extra bed in grandparents room so they could enjoy the company of the kids.

Entertainment very good.

Only downside of the hotel was that it wasn't near to the beach but with 3 pools to choose from we couldn't complain. Will go back again. All spirits from the bar were genuine. No cheap imitations.