40 Reviews
Traveller Rating
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Excellent2
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Very Good8
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Good9
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Average8
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Poor7
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
People vomitting where they sat in the canteen.
Cockroaches and sewerage are great reminders of Green sea. We threw the towel in after 4 days and ate out.
Whoever said you get what you pay for.... hey!
Travel operator: first choice
Great apartment had your own garden area. Liked the fact that the bedroom was upstairs basic but clean the maid came round most days food was terrible ate out very hard work on the legs got a taxi most of the time.
Staff were fine reps were crap no time for your problems our youngest was very badly burnt at the water park too much stuff in the water reps gave us a map to the clinic no one spoke much English.
Entertainment was ok in the day for the kids.
Wouldnt go again too far out the way.
Travel operator: first choice
As for the resort of San Augustin: All I can say is what resort!? The entertainment during the day consisted of someone selling suncream. What I can say good about this place is the reps - Especially Hayle who would have turned somersaults to help you.
Travel operator: Unknown
Duplex rooms were massive and great for families the kids loved it apart from the many cockroaches it was fab. The kids reps were fantasic at the kids club. The entertainment was rubbish and the resort was awful reminded us of a dirty Blackpool. The noise from the roads and dogs was horrendous at night so it was hard to get a good nights kip.
The pool was great and the kids loved it we would only go back if the complex and the kids reps moved to another area
Travel operator: First Choice
penny was extreamly kind and understanding on my holiday and her and danny would go out of their way to help anyone they could. their only human like you and me not super people! the green sea staff where also very helpful, one of the staff changing money when franckly he wasnt aloud! this was an amazing 2 weeks and i would highly recommend it!
Travel operator: First Choice
Complained to First Choice (twice) on return, complete with photos of disgusting accommodation, received nothing but a half hearted apology.
Would never go back and NEVER travel with First Choice again.
Travel operator: First Choice
We only ate in the hotel a couple of times but when we did the food was fine - nothing fancy - but perfectly exceptable and edible.
The staff there were wonderful including the security guards who were very understanding.
The main road was busy and since we were right at the bottom of the complex we overlooked it from our balcony but even that wasn't a problem cos we had a lovely view if the sea aswell!!!
I thought the location of the hotel was perfect. It was near enough to Playa del Ingles without being too noisey. And there are some lovely resturants around San Augstin.
I would definately go back to the Green Sea but unfortunately I woudln't go back to Gran Canaria!!
Oh and we saw about 4 cockroaches between the 13 of us and that's not bad since the island has quite a few.!!
Travel operator: London Air
Upon arrival approx 2300 we made are way to reception to check-in we where astonished to see two rough looking security guards smoking in the reception area, not very confidence inspiring.Then came the room allocation, almost 30 mins walking around dimly lit pathways trying to find our room! The room at first impression and after we disposed of the resident cockroach (only one we saw in fairness) was to say the least BASIC and in need of repair- no lock on bathroon door, tiles broken, foldaway bed in permanant foldaway mode but we decided to see what the morning would bring.We where going to take a walk to get our bearings but decided against it given the room location, quite a big complex you could be quite some distance from reception and the room did not seem too secure, all the doors downstairs consisted of small panes of glass.Now we slept fairly well and got up early to attend the welcome meeting scheduled for 1030 and made our wy to the poolside bar to find a meeting just breaking up so we thought there must be another meeting afterwards..wrong we were given the wrong times so no meeting.By daylight the apartment seemed no better with an area just outside shaped like a garden but filled with only gravel and what looked like the previous fifty residents cigarette butts.We asked to move .....no.We made do and enjoyed each others company, met a lot of really nice people (all in the same boat) and enjoyed the pool area.
On the last day requested to keep are room on..OK 38 euros but a different room.Boy were we sorry, room was down what looked like the basement area smelled of sewage place was falling down around us, god help the people who had to put up with that for the duration of their holiday.I honestly would recommend anyone to reconsider the apartments, I know they are budjet but they really do take budjet to new extremes...and what ever you do take a safety deposit box lots of break-ins cant understand why, considering there where two security guards standing smoking up in reception all night
Travel operator: Falcom
Travel operator: First Choice
The apartments are ok, if a little basic - but the maids did clean every day.
It is a little out of the way from Playa Del Ingles, and getting taxi's isn't always that easy.
The staff are friendly, entertainment is poor, and food is average for a spanish hotel (us english do expect everything to be like home!)
The beach of San agustin isn't as nice as Playa or Puerto Rico, but their main centre is worth a visit.
All in all, it's very average, and I wouldn't book to go there, but I wouldn't complain if I was put there on a saver deal. Too many pepole spoil a holiday complaining!
Travel operator: First Choice
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