45 Reviews
Traveller Rating
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Excellent10
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Very Good14
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Good12
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Average7
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
The cleanliness of the hotel was abysmal the first night when we arrived. There was an infestation of ants and many of the appliances in the room including lights and door locks were either broken or faulty. There were also plug sockets hanging off the wall.
There was food served at the pool bar which was actually quite nice.
The hotel staff were ridiculous. They were rude, ignorant and seriously didn’t care. This is not due to a language barrier as I speak fluent Spanish and was disgusted by them in both languages.
The entertainment and pool bar were the highlight of the holiday apart from the sun. The staff there made the holiday seem less like hell. The entertainment was top notch most nights also.
I would not visit this hotel ever ever ever again. Not if it was the last hotel on earth. I was absolutely disgusted by the service we received when we arrived and this continued throughout my stay.
The beds well they might as well have not been there. It was like sleeping on the floor. Myself and my partner had purchased lilos for the pool/beach and took to using them as a mattress on top of the one we had got just so we could try and get some sleep. This worked but made us extremely hot due to the plastic. I found myself sleeping round the pool and on the beach and consequently got sunburnt. The sheets had marks on them and my mattress had a massive cig burn in it. The wardrobe was filthy so I left my clothes in the case for the entire 2 weeks.
The cats were also a major problem. I understand and am aware that animals roam free in foreign countries but the hotel was plagued with them. They were drinking out of the pool and roaming all over the balconies. We walked past one of the rooms where the maid was cleaning and had the door open and there was a cat laid under the coffee table snoozing while she cleaned. She had obviously let it into the room and I don't think that was acceptable.
With the Babalu hotel, you get what you pay for, the room has alot of space,with a large balcony, the furniture could do with being updated and rooms being painted..Only fault with the room is there was no air con, had to hire a fan 10
Travel operator: Thomas Cook
The apartment was basic but clean. The furnishings were shabby. The bathroom only has a shower. The best thing was the large balcony. The kitchen facilities were basic.
The maid cleaned 5 days out of 7.
The apartments are located half way up the hill of Puerto Rico. If you want to visit the resort at the bottom of the hill a taxi costs
Travel operator: Thomas Cook
Travel operator: direct holidays
Travel operator: direct holidays
Travel operator: thomas cook
Travel operator: thomas cook
Shopping centre located right next to the hotel, so going for drinks and meals wasnt a problem.
Overall the holiday was amazing, and deffo consider going back again.
Travel operator: Thomas Cook
This was our 5th new year in Peurto Rico ... Fantastic
Bar staff are very friendly ( Have you been here before?)
Pool area was great sun all day Dave the entertainer Top Man !! . Have booked for June 2008
See you then!!
Travel operator: first choice
Travel operator: airtours
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