36 Reviews
Traveller Rating
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Excellent5
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Very Good10
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Good9
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Average10
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
15 years 8 months ago
upon arrival the reception area was modern and smart looking but this was all a complete facade.
the reality was the hotel and rooms where shabby and unkempt paint peeling everywhere on exterior.
bed linen and towels were never changed.
food was bland and cold , if you think of an eastern block country in the seventies you wont be far wrong.
we knew this was a 3* hotel as advertised but to our way of thinking it was 0*.
you have been warned don't go to el dumpo !!!
the reality was the hotel and rooms where shabby and unkempt paint peeling everywhere on exterior.
bed linen and towels were never changed.
food was bland and cold , if you think of an eastern block country in the seventies you wont be far wrong.
we knew this was a 3* hotel as advertised but to our way of thinking it was 0*.
you have been warned don't go to el dumpo !!!
Travel operator: thomascook
15 years 9 months ago
Arrived 20.00 hours - Booking-in was done quickly and efficiently. Only problem was finding the apartment as lights on the complex were not illuminated. But after eventually finding accomodation - no further problems. After complaints from other guests all areas in question were illuminated for the remainder of our stay. Food was as you would expect when staying in Spain or Canary Islands and was Buffet style. Plenty of choice for everyone!! Staff were pleasant and helpful. Would happily return to El Trebor in the future. The apartments are rated Three Star, so I wouldn't expect Four or Five Star standard. You get what you pay for and we got more than our "moneys worth". Cleaners were pleasant and helpful. Towels were changed every other day. Thank you El Trebor!!!
Travel operator: Monarch
Recommended
16 years 7 months ago
Was very impressed with the all inclusive board we had-plenty of food to choose from and was available throughout the day! Being a young couple we were quite worried about the entertainment being catered more for the family but we needn't have worried it was very varied and even though there were plenty of activities going on throughout the day, you were never pressured and it was done out of the way so if you didn't want to get involved or be disturbed you didnt have to! Apartments were clean, better than we expected we had a really lovely holiday! Staff were over all friendly, although the receptionist wasnt as much but we only ever went there to check in and out! Only bad point was the pool- absolutley freezing, went in once that was it!
Travel operator: The Travel Box
Recommended
16 years 8 months ago
Arrived 2nd March '08.
ROOM:
Spacious living area with table,chairs,settee,storage unit and tv (had to pay to see any progs, we paid 18Euro for 6 nights but BEWARE ! Channel 34 is 24/7 'adult content' but it can be blocked by asking at reception).
Small kitchen area,Cooker,Sink,Fridge(Crockery,cutlery,pans but no kettle (7Euro)).
Bedroom with twin beds,dressing table,wardrobe (keycode safe 15.40Euro).
Big terrace with patio doors from living room and bedroom.
Hotel was very clean while we were there.
FOOD:
Not as much variety as we have seen at other AI's but of a decent quality, food was checked and replaced at regular intervals. Management would often eat in the restaurant to monitor the standard.
All the hotel staff that we came in to contact with were friendly and helpful.
LOCATION:
Is good, I have walking difficulties and still it did not seem far to the beach and shops.
If you go here self catering then there is no problem, there are supermarkets and places to eat right outside.
There is an excellent chinese across the road.
ENTERTAINMENT:
Always started with a kid's disco and a game of bingo, then varied brought in acts through the week, only Thursday, when nothing happens and one night kareoke. We saw to excellent dance acts and a very good juggling/balancing act.
We would use this hotel again.
ROOM:
Spacious living area with table,chairs,settee,storage unit and tv (had to pay to see any progs, we paid 18Euro for 6 nights but BEWARE ! Channel 34 is 24/7 'adult content' but it can be blocked by asking at reception).
Small kitchen area,Cooker,Sink,Fridge(Crockery,cutlery,pans but no kettle (7Euro)).
Bedroom with twin beds,dressing table,wardrobe (keycode safe 15.40Euro).
Big terrace with patio doors from living room and bedroom.
Hotel was very clean while we were there.
FOOD:
Not as much variety as we have seen at other AI's but of a decent quality, food was checked and replaced at regular intervals. Management would often eat in the restaurant to monitor the standard.
All the hotel staff that we came in to contact with were friendly and helpful.
LOCATION:
Is good, I have walking difficulties and still it did not seem far to the beach and shops.
If you go here self catering then there is no problem, there are supermarkets and places to eat right outside.
There is an excellent chinese across the road.
ENTERTAINMENT:
Always started with a kid's disco and a game of bingo, then varied brought in acts through the week, only Thursday, when nothing happens and one night kareoke. We saw to excellent dance acts and a very good juggling/balancing act.
We would use this hotel again.
Travel operator: Thomas Cook
Recommended
16 years 8 months ago
My children & I stayed at this hotel for one week and it was quite a late booking. When we first arrived we were greeted by a not so happy local receptionist who looked like he lost his humour in 1972!!!!
The rooms were pleasent and clean but looked like they were last decorated when Maggie Thacther was in power. We had to ask for our beds to be changed & after the forth day of our towels not being changed we bit the bullit & purchased our own.
Food......... well what can I say, had mussels with crabs inside! Burgers were still alive & one breakfast we had a choice of green beans, sprouts, cauliflower to accompany the frankfurter sausages which hadn't seen the inside of an oven!
Location was good because we were close to restaurants that decided to cook there food & bars with a good atmosphere!
Staff......... about as happy as a kid that just found out Father Christmas isn't real!! Drinks were flat & watered down!! Entertainemt was good but they decided to finish at ten when the 25 watered down bacardi's decided to take effect!
The entertainer kept sneaking off for some cheeky not watered down drinks & by ten was the only one who was tipsy.......should have had what he was drinking!
On a serious note the hotel was half empty but they couldn't cope so god knows what happens in peak season!!
Pool was excellent but a little cold. Pool was five star hotel was one star.......don't come in after 1am otherwise you will be sleeping on the street might not be a bad thing!
The rooms were pleasent and clean but looked like they were last decorated when Maggie Thacther was in power. We had to ask for our beds to be changed & after the forth day of our towels not being changed we bit the bullit & purchased our own.
Food......... well what can I say, had mussels with crabs inside! Burgers were still alive & one breakfast we had a choice of green beans, sprouts, cauliflower to accompany the frankfurter sausages which hadn't seen the inside of an oven!
Location was good because we were close to restaurants that decided to cook there food & bars with a good atmosphere!
Staff......... about as happy as a kid that just found out Father Christmas isn't real!! Drinks were flat & watered down!! Entertainemt was good but they decided to finish at ten when the 25 watered down bacardi's decided to take effect!
The entertainer kept sneaking off for some cheeky not watered down drinks & by ten was the only one who was tipsy.......should have had what he was drinking!
On a serious note the hotel was half empty but they couldn't cope so god knows what happens in peak season!!
Pool was excellent but a little cold. Pool was five star hotel was one star.......don't come in after 1am otherwise you will be sleeping on the street might not be a bad thing!
Travel operator: cosmos
16 years 10 months ago
Why did I have to go again. Even worst this year.
If you have read my other reveiw I quoted food repeated how about same everyday - awful awful.
Staff rude. I was pushed whilst taking drinks to a table. Im only young for gods sake. Sevral times, staff knocked me in the pool a 10 pm how dangerous.
I think i will go some where else next year. Please think where you are going holiday makers and dont stay at this place.
If you have read my other reveiw I quoted food repeated how about same everyday - awful awful.
Staff rude. I was pushed whilst taking drinks to a table. Im only young for gods sake. Sevral times, staff knocked me in the pool a 10 pm how dangerous.
I think i will go some where else next year. Please think where you are going holiday makers and dont stay at this place.
Travel operator: thomas cook
16 years 10 months ago
Was disappointed with the hotel, the rooms were fine, not cleaned as regular as stated and the bedding wasn't changed at all, we did have a towel change once.
Word of warning to anyone going to this hotel dont expect tea and coffee making facilities you have to hire the kettle.
Staff could have been a bit friendlier or even happier, also they need more staff for the size of the hotel.
Trying to get served in the pool bar was a bit of nightmare especially if someone had ordered food, the staff cannot multi-task.
I would only return to this hotel on a self catering basis, the food was always cold.
Word of warning to anyone going to this hotel dont expect tea and coffee making facilities you have to hire the kettle.
Staff could have been a bit friendlier or even happier, also they need more staff for the size of the hotel.
Trying to get served in the pool bar was a bit of nightmare especially if someone had ordered food, the staff cannot multi-task.
I would only return to this hotel on a self catering basis, the food was always cold.
Travel operator: cosmos
Recommended
16 years 11 months ago
This was a christmas and New Year (2 week) holiday.
All incusive? When the brochure say's local wines and spirit you think ok. What you get in fact is no wine which means no sangria. Wine was only available with the evening meal.
Cleanliness: As things go it was cleen and in good repair. Only downside you are askes to put "used toilet paper in the bin"? Not even a cover on the bin.
Food: Good and fresh not a lot of choice though. Only one veg served if you were lucky. One night only sweetcorn was offer with the evening meal.
Location: 5 minuets to the beech. Old reception scruffy and run down, a haven for unsupervcied children to run riot in, new reception very smart.
Hotel staff: Not very friendly until time to go home.
Entertainment: Usual stuff you come to exspect.
Stay Here Again: I don't think so. If we did it certainly would not be all inclusive as it is not value for money. We might concider B&B though because over all the place was spacious and plenty of pools to choose from.
All incusive? When the brochure say's local wines and spirit you think ok. What you get in fact is no wine which means no sangria. Wine was only available with the evening meal.
Cleanliness: As things go it was cleen and in good repair. Only downside you are askes to put "used toilet paper in the bin"? Not even a cover on the bin.
Food: Good and fresh not a lot of choice though. Only one veg served if you were lucky. One night only sweetcorn was offer with the evening meal.
Location: 5 minuets to the beech. Old reception scruffy and run down, a haven for unsupervcied children to run riot in, new reception very smart.
Hotel staff: Not very friendly until time to go home.
Entertainment: Usual stuff you come to exspect.
Stay Here Again: I don't think so. If we did it certainly would not be all inclusive as it is not value for money. We might concider B&B though because over all the place was spacious and plenty of pools to choose from.
Travel operator: Thomas Cook
17 years 2 months ago
me and my five year old stayed at the el trebol for seven days and was a little worried after reading some reports but i think things must of changed as we had no problem with the hotel. food was fine there was always something to eat including fish, chicken, steak, chops etc. kjell who was the dj in the bar was fantastic all the kids loved him he does a mini disco and teaches them dance routines. all the staff was really friendly and polite. rooms were spacious with big balconies. four pools all were freezing but kids loved it especially the water slides and fountains. close to supermarket and shopping centre and beach were five minutes walk away. i would definatly reccomend all inclusive as there is not much difference in the price and is well worth it. i would go back here again as me and my daughter did not want to come home. but do be warned if taking children theres a woman who comes into the bar selling flashy toys at quite expensive prices and they always brake ten minutes after she has gone.
Travel operator: thomas cook
Recommended
17 years 8 months ago
Apartment had a fusty smell to the bed room's though it was clean .Food was not to bad plenty of it.
location a bit of a walk now they have built a new check in desk.
Hotel staff very friendly complex very clean,
Entertainment not bad could do with more variety.
Would not go back again to this hotel it was alright for a week one off. For what we paid not to bad. If you go self-catering you have to hire all your cooking equipment & kettle, microwave which we thought was bad as you could not make a drink so take a travel kettle with you if you go All Inclusive.
location a bit of a walk now they have built a new check in desk.
Hotel staff very friendly complex very clean,
Entertainment not bad could do with more variety.
Would not go back again to this hotel it was alright for a week one off. For what we paid not to bad. If you go self-catering you have to hire all your cooking equipment & kettle, microwave which we thought was bad as you could not make a drink so take a travel kettle with you if you go All Inclusive.
Travel operator: Aspro
Recommended
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