118 Reviews
Traveller Rating
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Excellent20
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Very Good38
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Good32
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Average16
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Poor12
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
20 years 5 months ago
We were allocated two ground floor apartments right next door to each other and we couldn't believe how spacious they were.
We had twin bedrooms with large wardrobe, fairly large bathroom with shower and bath, a large kitchen/dining/living area and spacious patio with enough furniture. The apartment was spotless and the sheets and towels were very clean. The kitchen was well enough equipped with grill, toaster, hob, fridge etc. On arrival our friends didn't have cutlery or a kettle but that was sorted out by the reception straight away. The sofa bed in the living room was ok, comfortable enough anyway. The pathways around the complex were lined with lovely flowers which were obviously well tended to.
The staff on reception were only too happy to help and were willing to give you directions etc. to good places to see.
The entertainment team of Vikki, Lexie and Millie worked very hard all day. There was entertainment all through the day with something for everyone really, the entertainment at night was ok but we didn't really stay around for it.
We only used our JMC rep once and she was very rude and abrupt so we didn't use her again, speak to the reception for any questions.
There are two large pools one for kids and one for adults, the only bad point was that they were salt water which isn't very pleasant to swim in.
The onsite supermarket is ok for things you need on arrival but walk about 5 minutes down the road and you will find Netto which is better stocked and cheaper.
The complex as a whole is absolutely spotless and the maids work very hard. There are a few cats around but they are pretty harmless, we woke up one morning to find one sitting bold as brass in our sink! It had obviously slipped through the open patio door. We hardly saw any cockroaches in the complex at all.
The complex is a little it out of the centre of the resort, maybe about a 10 minute walk which is ok but could be a bit of a hassle if you were disabled or had a buggy as it is quite hilly for part of the way.
We would definitely visit this complex again as we had the best holiday we have had in a long time!
We had twin bedrooms with large wardrobe, fairly large bathroom with shower and bath, a large kitchen/dining/living area and spacious patio with enough furniture. The apartment was spotless and the sheets and towels were very clean. The kitchen was well enough equipped with grill, toaster, hob, fridge etc. On arrival our friends didn't have cutlery or a kettle but that was sorted out by the reception straight away. The sofa bed in the living room was ok, comfortable enough anyway. The pathways around the complex were lined with lovely flowers which were obviously well tended to.
The staff on reception were only too happy to help and were willing to give you directions etc. to good places to see.
The entertainment team of Vikki, Lexie and Millie worked very hard all day. There was entertainment all through the day with something for everyone really, the entertainment at night was ok but we didn't really stay around for it.
We only used our JMC rep once and she was very rude and abrupt so we didn't use her again, speak to the reception for any questions.
There are two large pools one for kids and one for adults, the only bad point was that they were salt water which isn't very pleasant to swim in.
The onsite supermarket is ok for things you need on arrival but walk about 5 minutes down the road and you will find Netto which is better stocked and cheaper.
The complex as a whole is absolutely spotless and the maids work very hard. There are a few cats around but they are pretty harmless, we woke up one morning to find one sitting bold as brass in our sink! It had obviously slipped through the open patio door. We hardly saw any cockroaches in the complex at all.
The complex is a little it out of the centre of the resort, maybe about a 10 minute walk which is ok but could be a bit of a hassle if you were disabled or had a buggy as it is quite hilly for part of the way.
We would definitely visit this complex again as we had the best holiday we have had in a long time!
Travel operator: JMC
Recommended
20 years 6 months ago
just returned from teguisol. definitely the best holiday all of us have ever had. the rooms could do with a lick of paint and a spruce up but having said that, they are clean and well maintained. we had a couple of bulbs out on arrival and these were replaced almost straight away.
you will hovwever spend very little time in the rooms as the entertainment around the pool area is great. the 2 reps there (should be 3) brendan and vikki worked brilliantly to entertain all day. games and fun stuff was all great.
evening entertainment is equally good, all timed to perfection finishing around midnight, by this time the tribe were all knackered anyway. the food is ok, first child eats free so a breakfast, buffet style for us, was only
you will hovwever spend very little time in the rooms as the entertainment around the pool area is great. the 2 reps there (should be 3) brendan and vikki worked brilliantly to entertain all day. games and fun stuff was all great.
evening entertainment is equally good, all timed to perfection finishing around midnight, by this time the tribe were all knackered anyway. the food is ok, first child eats free so a breakfast, buffet style for us, was only
Travel operator: thomas cook
Recommended
20 years 6 months ago
The hotel was ok, it could of done with a bit of doing up but for a short break at a good price you can't moan. The food was again ok, we decided self catering as I'm a very fussy eater and could eat out.
I did eat from the hotel menu but not the buffet which they use on the half board selection. The staff were friendly enough especailly the resort rep and entertainment staff.
The only thing I could moan about was the description in the brouchure stated
I did eat from the hotel menu but not the buffet which they use on the half board selection. The staff were friendly enough especailly the resort rep and entertainment staff.
The only thing I could moan about was the description in the brouchure stated
Travel operator: Thomas Cook
Recommended
20 years 8 months ago
Fantastic entertainment - Paul and Anthony were fantastic with the children and the adults they should be on TV.
The JMC reps were non existent and on occassion very rude, and when they were there they seemed to be suffering from the after effects of the night before.
Where are Paul and Anthony going next?
We would certainly like to know for our future holidays.
The JMC reps were non existent and on occassion very rude, and when they were there they seemed to be suffering from the after effects of the night before.
Where are Paul and Anthony going next?
We would certainly like to know for our future holidays.
Travel operator: Thomas Cook
Recommended
20 years 8 months ago
I have just returned from this hotel and can only give it high praise. The complex was spotlessly clean and the areas around the pools were immaculate. We were self catering but we did eat in the on site restaurants and could not fault the food. Being March the entertainment wasn't at its' best but I imagine in the summer months it would be great. The guys round the pool did their best to involve everyone in the poolside acitivities - ten out of ten for trying! We did not use the JMC reps - we had one problem with our lock on the room door, we advised the receptionist and the lock was changed within 1 hour! I wouldn't hesitate to recommend this hotel to anyone - especially for young families as there is so much to do in the complex and there are many different activities within walkking distance of the hotel if you wanted to venture further out.
Travel operator: Thomas Cook/JMC
Recommended
20 years 8 months ago
Had a brill time with the entertainers paul and anthony, both on there seperate ways we wish them all the luck in the future, would come back to the hotel, if pauland anthony were there, the kids absolutly loved and were tears on the last night, by far the best holiday for a long time.
Food in the restaurant wasn't up to much, but all in all a good team of people in the hotel, apart from one lady behind reception, I think her name was danniella, I found her to be rude, abrupt and quite condesending not only with us but other guests had told us of there encounters with her.
Food in the restaurant wasn't up to much, but all in all a good team of people in the hotel, apart from one lady behind reception, I think her name was danniella, I found her to be rude, abrupt and quite condesending not only with us but other guests had told us of there encounters with her.
Travel operator: Thomas cook
Recommended
20 years 8 months ago
I came on holiday with my two children. I came as a single parent, my daughter was only 6 months at the time.
The cleanliness of the hotel was ok but there was never any clean towels replaced and the bedding was not replaced all week.
I ate in the Chinese restaurant on one occasion which was nice. I could not get into the Cave for breakfast due to no ramps and all steps and at that time of the morning there was never anyone to help me.
The swimming pool was lovely my 7 yr old boy enjoyed really well.
The location was too far from the city centre.
The hotel staff were good with the children but were often hung over.
The evening entertainment was ok for the kids, but did not cater for the adults.
I think the hotel was bad it was not equipped for children in buggies it was all stairs. I had to walk all the way round to the supermarket every morning because I could not get down the stairs with the buggy. I could not get to the disco bit in the evening because it was all stairs and had to hope some one would help me down or go round the side and hope the chef would let me in which he was never happy about.
I think this hotel is not equipped for children in buggies and people with mobility problems, I would not have chosen this apartment had I known about this. My apartment was behind the JMC office I had to bump the pram down 6 steps to get into the apartment. When I asked the JMC Rep about this she gave me a square piece of wood to use as a ramp which only covered one step and said this will be apt.
The staff were not very helpful on occasions, there were 4 other single parents on this resort at the same time in the same boat, and the staff never informed any one of us of this, we could have all got together and had a better time.
I would not recommend this holiday to the aged people with mobility problems or people with young children in prams. Unless of course they have rectified this problem.
The cleanliness of the hotel was ok but there was never any clean towels replaced and the bedding was not replaced all week.
I ate in the Chinese restaurant on one occasion which was nice. I could not get into the Cave for breakfast due to no ramps and all steps and at that time of the morning there was never anyone to help me.
The swimming pool was lovely my 7 yr old boy enjoyed really well.
The location was too far from the city centre.
The hotel staff were good with the children but were often hung over.
The evening entertainment was ok for the kids, but did not cater for the adults.
I think the hotel was bad it was not equipped for children in buggies it was all stairs. I had to walk all the way round to the supermarket every morning because I could not get down the stairs with the buggy. I could not get to the disco bit in the evening because it was all stairs and had to hope some one would help me down or go round the side and hope the chef would let me in which he was never happy about.
I think this hotel is not equipped for children in buggies and people with mobility problems, I would not have chosen this apartment had I known about this. My apartment was behind the JMC office I had to bump the pram down 6 steps to get into the apartment. When I asked the JMC Rep about this she gave me a square piece of wood to use as a ramp which only covered one step and said this will be apt.
The staff were not very helpful on occasions, there were 4 other single parents on this resort at the same time in the same boat, and the staff never informed any one of us of this, we could have all got together and had a better time.
I would not recommend this holiday to the aged people with mobility problems or people with young children in prams. Unless of course they have rectified this problem.
Travel operator: JMC
21 years 4 months ago
This was my last holiday with my family before I left school, and I loved every minute of it! There were people for all age groups. My younger sister made friends and so did I, even mum and dad.
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Travel operator: JMC
Recommended
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