We really enjoyed this hotel!

Coming from a hilly area meant that "cardiac hill" was no problem what-so-ever! You couldn't have picked a better location!!

The cleanliness wasn't so bad, it's just for 2 weeks of your life, after all!! The towels were worn and sometimes smelt musty, although they were clean ones! Most importantly the bedding was always clean and smelt fresh!!

The staff were really friendly, even the one's that don't speak English made an effort!

As my boys are older (16 &12) they went to the evening entertainment for an hour or so as we put our young daughter (2 yrs) to bed. This wasn't a problem as we were the closest apartment to the night bar and had a clear view of the boys at all times.... Not so good for our daughter!! Boys loved Daniel!

We booked on line to stay at these apartments and was very disappointed. We had a one bedroomed apartment and a two bedroomed apartment. Both in serious need of upgrading, redecorating and re furnishing. One had a pre-paid tv the other slot machine, very expensive. No toaster were working and the fridges no better. The cleaning needs serious attention as does the linen, towels etc. On the whole very basic.

The only good thing about this hotel was location. Everything very close by. Not impressed with first choice reps who was not very helpful and staff were even worse.

The location of the apartments were excellent and as others have said cardiac hill is not as bad as it sounds. I was dreading it!!

The apartments were really good as there were about 6 pools on the complex. Each block of apartments had its own swimming pool. However the cleanliness of the apartments left a lot to be desired. We had 5 girls in one apartment and by the end of the holiday the floor was just a mass of hair. We didn't even have a sweeping brush in the apartment to be able to clean it up ourselves, and i am sure our sheets were never changed while we were there.

The staff were good and the entertainment was ok but we never stayed too long in the bar as we all wanted to get into the town.

Overall it was a great holiday and i would stay at the apartments again, but i would have to buy a sweeping brush when i got there. Ha ha.

We stayed at the atlantis apts in may and thought they were brilliant, friendly atmosphere, great location apart from cardiac hill!!

The rooms were very spacious and very clean and we didnt see one cockroach, staff were very helpful and happy to help in anyway even the security guard didnt tell us off for being too noisy coming in at 4am!!

Would definitley go back to the Atlantis and our only regret is that there was no availability for when we go back to Lanzarote in September.

Highly recommend these apts and definitley Titos bar which is just down the hill!

We stayed at the Atlantis/Las Lomas in Puerto Del Carmen for a week from 14 - 21 April 2005. We arrived late in the evening at around 9pm. Upon arrival we were given a basic package of the Complex, including a map of Apartments.

We stayed at the back of the complex in a first floor 2 bedroom apartment, which was clean and had adequate kitchen utensils along with the 2-ring kitchen hob the apartment also, and a kettle and toaster at no extra cost. The apartment overlooked the back pool and although we couldn't see the beach we could see the sea from our apartment balcony, it was a nice spacious apartment with plenty of room to move around. The apartment was cleaned 5 out of the 7 days we were there. Although on arrival the complex shop was closed we were told of the nearest shop we could go to buy water to drink and obtain a few supplies, which was open until around 11pm.

If your apartment or room is situated at the back of the complex, please note there is no need to drag your suitcases up there stairs, upon entrance into the complex by the bottom pool there is a bar, if you walk around the outside of the bar you will find a footpath, if you follow this path around you will find a slope which will take you up to the other 2 levels of the complex.

The staff were all very friendly, when we arrived we had the door entrance light plus 2 lights were out in the bedrooms, within half an hour of reporting this the next morning, the lights were replaced. The fold away bed was missing two slats; again this was sorted with half an hour of reporting this. We also requested additional pillows and blankets; these arrived within our apartment on the same day - no extra charge.

The pools are cleaned everyday, but please note that the pools are not heated and the water can feel very cold, I would say the best time to use the pool is in the late afternoon after the sun has been on it all day, although it will still feel cold it will be warmer than first thing in the morning

There is an on-site restaurant in the Los Lomas part and we ate there once for breakfast, this was very clean and offered a buffet breakfast and you could have as much as you wanted the cost of which was quite reasonable, there was an adequate choice of breakfast items (toast, bread rolls, cereal, yoghurts, eggs, bacon and beans, there was also the option of tea, coffee and fruit juices.

We only attended one entertainment night at the complex, which was quite enjoyable, although there was some form of entertainment every night, details of which were clearly marked in the Complex entrance. There was also daytime entertainment for children.

If we had the option to visit and stay at this complex again we would, as we were very pleased with the overall service we received, and although the Complex is within 5 minutes walking distance from main beach front promenade of bars and restaurants it was very quiet the sounds do not travel up that far.

If you wish to go down to the beach promenade please note that we found an easier alternative to the nearest hill, which has been nicknamed by some as 'Cardiac Hill', this hill down is not as steep. If you wish to use this alternative, You will need to bear left upon leaving the complex and at the end of the road turn right as if you are going to go down 'Cardiac Hill', if you look across the road you will see a left turn off 'Cardiac Hill' if you follow road around it leads back down to the promenade at a less steep incline, please note that if you are also staying self-catering there are 2 'Spars' along this stretch also which are open until 8pm.

This is the third time i have stayed at these apartments. Once in a studio apartment and the second two times in the same apartment around the pool. I found both places were clean and if we did have a problem - one day a light bulb went it was fixed in about 15 minutes. We went to ceasars-the restaurant on the complex for a bbq which was ok and quite good value for money. The food in the pool bar was also ok. The entertainment was fantastic and all the staff are very welcoming and easy to get on with. A first class complex which i will be returning to again and again!

We Stayed in a 2 bedroomed apartment and our friends in a one bedroomed apartment.

The complex is on a hillside, which is not too bad for fairly fit people but those who do not walk too much might find it hard going.

The apartments nearest the main pool are very noisy, if people don't keep you awake coming home until dawn then the bin wagon will get you at 4am. Lots of people moved apartments due to noise.

The apartments are baically clean but do need some serious tender loving care as they have not been upgraded for some time. The staff are very helpful, and any repairs are sorted out quickly.

We recently stayed at the Altantis Las Lomas for a weeks holiday. Our apartment was at the very back of the complex on the first floor.

When we arrived the state of the rooms were diabolical, the paint was chipping on the doors, the balcony barrier was unsecure and the view from the rear window was of a derilict building and directly into someone's living room. To top it all off for 5 days no matter what time we used the shower there was no hot water!!

We complained but staff were about as much use as a chocolate fire guard - they were not bothered at all about helping with the problem and frequently fobbed us off, therefore we asked the rep to move us to a different location.

The only positive comments that can be made are that the pools are nice and the Bar man at night is a gem!

For what we paid for our week here it was over priced and nothing like what the brochure said - whoever does the photography for these apartments in the holiday brochure must do a great job of air brushing!!

This is somewhere that we would definately not recommend.

We have just got back from a week self catering in the Atlantis Las Lomas - The apartment was large and very clean. The hotel staff were very helpful. The food from the pool snack bar wasnt very nice but there were plenty of other places to get food from.
I would stay at these apartments again.

We booked our holiday 4 months prior to departure date with First Choice. When we placed our booking we asked for top floor with pool view.

Opened the door to our studio apartment which was right at the back of the complex (be warned, if you book a studio, you will be literally right at the back with no pool view and if you are very unlucky, have a view of a dirty back entry, with bins getting emptied 6am most mornings and dogs barking all the time). We had a general visual idea of what we were to expect (from those lovely pics that you see in the brochures...), but when we opened the door to our studio apartment we were 'bitterly' dissapointed and disgusted. We were in studio 408 (top floor) and the decor was absolutely apalling.

1. There was 2 different shades of sunny yellow painted on the walls along with dozens of scuff/dirty marks all over the place.

2. The view from our back window (by beds) was of a dirty back entry with a delapidated building as a view. If we looked immediately downwards, there were about 3 broken fridges and a load of rubbish.

3. Everytime we got a shower (which couldn't decide whether to omit hot or cold water) it flooded the bathroom (which you couldn't swing a cat around), which continued to flood into the bedroom area. This was mainly due to the fact that the shower curtain was not long enough and the shower tray was too small. We both only had 2 showers the whole week because of it. The general maintenance of the bathroom was awful. Nowhere whatsoever to place your cosmetics - no shelves etc. So this meant putting it on the floor which doesn't help when your bathroom is flooded by the shower. The smell was DISGUSTING (sewage)and we had to endure that everytime we needed to brush our teeth (which wasn't pleasant either as the water was an unsightly yellow).

4. We expected a double bed and got 2 single, camp beds in which one was higher than the other. We did attempt to push them together but that was a nightmare after falling in between both of them the first night. Additionally in the bedroom area - no working lights.

5. In general the whole decor was awful.


We contacted our rep the first day (Thurs 16th Sept), and informed her of this unacceptable situation. She informed us that there was NOTHING else available on the complex but to try again the day after (Fri). We were both adamant that we wanted to be moved so we rufused to get a safety deposit box (which meant carrying our cash/passports)around with us. We went back to her the day after and she informed us surprisingly that there might be something available on the Monday (which was no good to us as we were only there 1 week). We adamantly informed her that we would like to be moved now or to another hotel.

The rep came back to us that afternoon and told us that we could be moved to the Club Playa apartments which were a 3 key complex, BUT we would have to pay