7 Reviews
Traveller Rating
-
Excellent0
-
Very Good2
-
Good4
-
Average0
-
Poor1
Review Overview
-
Cleanliness
-
Entertainment
-
Food
-
Service
-
Location
10 years 1 month ago
Good value for an All Inclusive week in Tenerife.
However, I think that calling it 4* is pushing it a bit. 3* or 3*+ at best.
Pool bar -- all drinks in platic cups like those that come out of low end coffee machines....4* ???
Animation -- only 2 animation staff and they BOTH had Sunday & Monday OFF, leaving ZERO animation....4* ???
Evening Entertainment -- On 2 of the 7 nights the main "entertainment" was BINGO....4* ???
Other than that it was clean and the staff were friendly
However, I think that calling it 4* is pushing it a bit. 3* or 3*+ at best.
Pool bar -- all drinks in platic cups like those that come out of low end coffee machines....4* ???
Animation -- only 2 animation staff and they BOTH had Sunday & Monday OFF, leaving ZERO animation....4* ???
Evening Entertainment -- On 2 of the 7 nights the main "entertainment" was BINGO....4* ???
Other than that it was clean and the staff were friendly
Travel operator: Thomas Cook
Hotel tip: High floor overlooking the pool. Gives you a view of the sea + the mountain + the sunset.
Recommended
15 years 3 months ago
This is a very good hotel. We were in a junior suite which had a L shaped balcony which overlooked the ocean and the mountains (inc Mount Teide) - marvellous!! We were greeted with a bottle of Champagne and a bowl of fresh fruit and a welcome card! The room was very large with a large lounge - both with large windows to admire the view! The staff were all very helpful and friendly. The food was good but buffet service and we do prefer waiter service. However we were always shown to a table and could ask for another position if preferred. We were able to use the a la carte restaurant two nights and this was very good! The All Inclusive option was well worth it - especially in the bars!!
Travel operator: Thos Cook
Recommended
18 years 7 months ago
Just returned.
Hotel was clean though we did have 1 cockraoch but the cleaners were the nicest staff out of the lot of them, the rest were miserable. Waiters looked down on you, receptionists were arrogant and there was barely any entertainment!
Food was same, day in day out, had a piece of chicken sent back as it was uncooked in the middle.
Whilst at the hotel we were told it was shutting down though they must have known for a while because they had plans, so obviously had planning permission, yet they were still accepting guests and then telling them to move hotels days later. There were people around you measuring up etc whilst holidaymakers were trying to eat, sunbathe and generally make the most out of nothing! Made you feel uncomfortable and like you were in the way.
Facilities such as the internet and telephones inside hotel were disconnected.
Definately wouldn't go back, worst holiday I've had!
Hotel was clean though we did have 1 cockraoch but the cleaners were the nicest staff out of the lot of them, the rest were miserable. Waiters looked down on you, receptionists were arrogant and there was barely any entertainment!
Food was same, day in day out, had a piece of chicken sent back as it was uncooked in the middle.
Whilst at the hotel we were told it was shutting down though they must have known for a while because they had plans, so obviously had planning permission, yet they were still accepting guests and then telling them to move hotels days later. There were people around you measuring up etc whilst holidaymakers were trying to eat, sunbathe and generally make the most out of nothing! Made you feel uncomfortable and like you were in the way.
Facilities such as the internet and telephones inside hotel were disconnected.
Definately wouldn't go back, worst holiday I've had!
Travel operator: First Choice
19 years 4 months ago
The hotel is situated at the far end of the promenade just across the road from the beach. We had asked for a high floor with a sea view and were delighted to find that we were on the 14th floor, not only with a sea view but also a pool view and the spectacular Mount Teide straight ahead.
The hotel was spotlessly clean and I never once saw a cockroach.
The food was very typical of a hotel of this standard. A good selection of meat and fish, some of which was cooked to order each evening. There was also a salad buffet and a vegetarian option. Bread was always fresh.
Although the staff do tend to give the impression of being aloof they readily respond to a kind word and by the end of our stay we were being greeted like old friends, without them being over familiar.
We were very impressed by the high standard of maintenance. On two occasions we asked for small jobs to be attended to (light bulb replacement; loose shower head) and they were seen to within 10 minutes of reporting the fault.
The pool area is nicely landscaped and during the time we were there, sun loungers and mattresses were plentiful.
We were pleasantly surprised when we returned to our room one evening to find champagne on ice and a bowl of fruit had been delivered in our absence. This turned out to be a thank you gesture from the hotel director as we were 'returning guests' who had previously stayed at the San Filepe, albeit, 22 years before!
We would return to this hotel without hesitation.
The hotel was spotlessly clean and I never once saw a cockroach.
The food was very typical of a hotel of this standard. A good selection of meat and fish, some of which was cooked to order each evening. There was also a salad buffet and a vegetarian option. Bread was always fresh.
Although the staff do tend to give the impression of being aloof they readily respond to a kind word and by the end of our stay we were being greeted like old friends, without them being over familiar.
We were very impressed by the high standard of maintenance. On two occasions we asked for small jobs to be attended to (light bulb replacement; loose shower head) and they were seen to within 10 minutes of reporting the fault.
The pool area is nicely landscaped and during the time we were there, sun loungers and mattresses were plentiful.
We were pleasantly surprised when we returned to our room one evening to find champagne on ice and a bowl of fruit had been delivered in our absence. This turned out to be a thank you gesture from the hotel director as we were 'returning guests' who had previously stayed at the San Filepe, albeit, 22 years before!
We would return to this hotel without hesitation.
Travel operator: First Choice
Recommended
20 years 6 months ago
The staff are arrogant. The hotel was overrun with cockroaches.
We had a suite on the 10th floor and we had three in our bathroom and seven in our largest bedroom.
The staff look and act as if they have come from a retirement home for the home for the bewildered.
The food is appalling. Pig swill is better.
The quality of other guests also leaves much to be desired. Half brained numptys with personalities to match.
We had a suite on the 10th floor and we had three in our bathroom and seven in our largest bedroom.
The staff look and act as if they have come from a retirement home for the home for the bewildered.
The food is appalling. Pig swill is better.
The quality of other guests also leaves much to be desired. Half brained numptys with personalities to match.
Travel operator: Online
20 years 9 months ago
The first thing you notice when you enter the san felipe is the proffessionalism of the staff. The second is how clean and well presented everything is from the reception to the rooms and even the toilets. the food isnt the best and a bit of a bug was going around. it seemed to be everywhere although some did feel the need to blame the hotel, why i dont know. a breaksfast i was suprised to actually be presented with a hugh metal jug of great tasting coffee (nice touch) and the cereal selection is good. The hotel is situated at the end of town but taxis are cheap so that didnt matter, the pool area is beautiful, i didnt want to leave the area but i had come for the carnival so had to. go to puerto de la cruz when the carnival is one, its amazing
Travel operator: thomson
Recommended
20 years 10 months ago
We didn
Travel operator: ?
Recommended
Ask a Question
Got a question? Ask our community of over 1.5 million users.
Location
Book Your Stay
Looking to stay here? You can check the accommodation availability and get the best prices using the link below:
Map
Popular hotels in Puerto de la Cruz
