Returned from the Ambassador Tuesday 3rd July after 14 days. The hotel is in an excellent position for all the amenities of Benidorm. Overall the hotel is good, although it could do with a lick of paint in a few places. It was the 'hot' food that I had a major problem with, the salads and cheese/biscuits were excellent. We stayed half board and noticed that the menu for the full board residents at lunchtime was far superior to the half board option for the evening meal. We were told during our second week that we could have opted to eat at lunchtime instead of evening, but when it's hot weather it's not very nice eating a large meal at lunchtime. For example; ham and cheese breadcrumbed squares, sausage/cheese breadcrumbed, in our opinion all vegetables except the brocolli were frozen. I eat convenience food at home when I'm on the go running a home and working full time, so it would have been nice to have had good wholesome fresh food. The usual veg was baby carrots, sprouts (one or two), peas, cauliflower and broad beans were dreadful, all mixed together and obviously out of a frozen bag. We did notice on one occasion they had a huge cabbage on display for decoration ...... why couldn't they have cooked it and given it to us for evening meal? Obviously fresh food is available. The lunchtime menu was e.g. roast beef, roast pork, roast lamb or roast chicken etc etc. The evening meal was in our opinion the leftovers of the roasts from lunchtime and was on all but one occasion put in a stew. There was always two or three pasta dishes available, which were very nice, but there is only so much pasta one person can eat in a fortnight! On two occasions it stated roast chicken on the evening menu. My friend and I thought woooopeeee! chicken at last, but when we went to eat our meal, no chicken.

I feel this hotel has got too big and the restaurant could do with a complete makeover. The kitchen is at the far end of the Ambassador 1 side of the hotel, so the staff had to push their trollies with dirty dishes right through the two restaurants. I felt really sorry for them. There were always queues for the food. The icecream makers (2) were always breaking down, which made for quite a lot of unhappy kids and of course many people took it out on the waiting staff, but it wasn't there fault. We never once saw a restaurant manager around to supervise and help his staff.

I have been going to Benidorm for the last 10 years and have stayed in at least four other hotels and have never had such unimaginative convenience food.

I had heard over the years of the great reputation the Ambassador had, but talking to other holidaymakers, most of them who were in the Ambassador all said that it had certainly gone down the nick a bit over the past 18 months or so.

Now to the staff. They were excellent. Really helpful and any problems sorted out immediately. The rooms are extremely clean and also the public areas.

Enjoyed many nights in the Western Bar next door and Morgans Tavern across the road. Another great bar is down an alley directly opposite the Ambassador 2 doorway called 'Why Not 2'. Nice and cool, cheap quality drinks and a 'lager lout' free atmosphere. Spent many good times in there.

I would not return to this hotel unless they got there food/restaurant/kitchen revamped, but still love Benidorm!

Will be going back to one of the better hotels next year.

It was my 1st time in Benidorm and I had a great time. I'm 23 and my group was of all ages from 14-70 everyone had a great time.

Food was really good even though I am a fussy eater.

Staff were all lovely very friendly and helpful.

Spent most nights in the Western bar which had really friendly staff who even taught us some Spanish phrases.

The hotel was always very clean and fresh. The maids were very polite and friendly.

Great location close to everything.

Can't wait to go back. Would really recomend it

Booked this hoilday on a late holiday offer advertised in the local press so I cant really complain because I am a beleiever that what you pay for is what you get.
Situated in the "Square" area of Benidorm is ideal for the younger generation. very noisy at night with local disco Etc.
Food seltion was a lot to be desired and the sweet shelf was a disaster with only about 6 choices of sweets and repeated same every day. No carpets in the corridors thus wlalking up and down corriders all day and all night with ladies with high heel shoes.
All room doors had no self stop on the doors thus all you heard all day and night was the constant banging of doors, like been in prison.
This hotel is definatley off my list in Benidorm

This is the second time we have visited this hotel,we enjoyed the food. It was always hot, and we always found something to eat. Some nights were better than others, but we never went hungry.

You could sit where you wanted (Which we prefer), a comment was made about your drinks order not been taken, this is true, but it never bothered us, it took us seconds just to get our drinks from the small bar located very near to the food, then we just place them on our table, and went for our food.

We found the rooms spotless and our beds were very comfortable, beds made every day, and sheets changed every other day, fresh towels left every day too (Just put your used towels in the bath - this tells the maid you want them changed).

My son accidently smashed a glass in the bathroom, so I went to reception and reported it, (I did sweep most up into a little pile - with the help of a magazine), the maid was up in 5 mins to sweep it up thoroughly, moving all the furniture etc.. - she was lovely, and pleasant and took a shine to my son, who ran after her to give her 5E tip for swweping the glass up, every time we saw her she use to blow him kisses, and wave up to us, if we were sat on the balcony!

We emailed the hotel a few days prior to departing asking for a room on the second floor (Dont like heights!), we also asked for a pool view, and we got exactly what we asked for (Room 1205). The entertainment was ok, but not our cup of tea, line dancing, and ballroom dancing (Although when we were there in August it was brilliant - think it must change oct - march ). This wasn't a problem for us,as there is so much entertainment to choose from in Benidorm.

First immpressions when we arrived at the hotel were that it was very run down. We were allocated the ambassador 1, although I did hear that the ambassador 2 was slightly better. We had booked a room for three people so we didn't have a balcony. If I'd known this I wouldn't have booked this hotel. The room was spacious but very dingy and dark, in need of major renovation. However, no complaints re the maid service. They were in every day and provided clean towels on a daily basis.

We didn'r experience any problems with the sun loungers at the pool. The pool area itself was quite small as was the pools.

Food was very limited with choice and some nights better than others. One night we had beef which was lovely and tender, the next it was rubbery and full of fat and gristle.

Hotel in a good central location, close to everything. However, don't expect to pop outa your hotel and find somewhere nice to get a meal or nice club sandwhich. You'll need to go into the old town for something nice to eat if you get fed up of the hotel meals.

Due to one of our party members taking ill, we stayed in the hotel for a nights "entertainment". In the ambassador 1 its line dancing or ballroom dancing or book swap.In Ambassador 2 its slightly better (more lively)with Elvis impersonator, flamenco dancers etc. Lounge area full of elderly people nodding off intermitantly, basically God's waiting room. No air condintioning in the lounge so place was like a furnace come 9pm. This could have been a contributing factor to the elderly clienteles sleepiness.

Wouldn't go back to this hotel. I'v stayed in better 2 star hotels (Mare Nostrum Ibiza)

We went independantly so it worked out a very cheap holiday. If I'd went with a T.O paying the full price I'd have been gutted.

Stayed for two weeks over half term. We were upgraded to a large room (two bedrooms) with pool view at no extra cost.

Food was excellent the restaurant manager noticed our son wouldn't eat anything and offered to cook him anything he wanted pizza, chicken nuggets etc, excellent!

Son 7 really loved the pool and made loads of friends.

We went out most nights so didn't use the hotel in the evening.

Central location is ideal.

The reception staff are very helpful. Would definitely stay again.

This hotel is a typical 3 star the rooms are very run down in the ambassodor 1 the other is a little better.

The food is very limited, typical salad with ham or cheese, or hake (fish) or chicken curry. If you dont like these try the kids section for fish fingers or sausage and beans very poor choice.

Breakfast was like a madhouse it's just a free for all
no one shows you to a table it's just dog eat dog, or the old hits a knockout programme.

If they put bacon on you only got scrabbled egg if no bacon on some fried eggs appeared.

We finished up after two days going across the road to John and Josephs and food was great 1 euro for a standard breakfast go and try one.

Same at night find your own table and make sure one of you hangs on to it, no one ever asks for your room card if you would like a drink with your meal, go and reach it because no one else will very poor service.

Usual bingo and a singer for entertainment limited.
Rooms very run down furniture and rock hard beds.

Around the pool get there by 8-30am at the latest or no way you will get a chair.

We arrived at 9-05pm (dinner till 9pm) and there delighted in telling us we had missed our dinner.

This is the first time we have stayed in a 3 star for many years and the last try a 4 star choice of about 12 types of meals each night plus a buffet meat waiting with wine in your room what ever time you arrove, at no extra cost!

The food we did have was nice just no choice sorry.

Excellent hotel,spotless clean.

Very polite staff and cleaners,they could not do enough for you. food was really good plenty of choice.

Right in the centre off all the best nightlife also plenty of shops and chinise restaurants near hotel.

Western saloon bar ,part of the hotel is brilliant.

We will be returning next year.

I booked this hotel via the internet after first staying there some 20 years ago. We had our 13 year old grandson with us.

The previous report by Les & Debbie got it about right but here is a little more info.

The sunbeds are a real problem here as there are only 220 (yes I counted them) for a hotel with nearly 500 rooms, the beds are the flat type and cannot be raised for reading. We and other English folk had our beds stolen by Spanish guests while we were in the pool and when we complained to the desk we were told that Spanish folk will take beds if no one is on them, of course if the Brits were doing this we would be louts and thugs. I was warned by the desk not to cause a confrontation but I still went and got the bed back, so be warned as this hotel is Spanish owned it appears they have "privileges".

We found the Hotel to be noisy due to its location and the soundproofing is poor, the older air con units in a lot of the rooms are free but virtually useless and very noisy when running and the rooms are small and heat up quickly, especially if there are three in a two bed room.

We would not stay here in high season again, maybe in low season when certain things are not an issue it would be o.k.

Having just returned from this hotel we thought most things about it were adequate for a three star hotel.

We took our 11 year old grandson with us and he loved it. Our room was cleaned everyday with fresh towels daily and sheets every other day, what more could you ask for, we asked for extra pillows from the cleaner and they were in our room straight away.

The hotel food was exactly as most hotel food is in Benidorm they try hard to cater for the British but seem to think we eat only chips I myself had mostly salads but then hubby says I am fussy anyway, however you won't starve there believe me.

The location of this hotel is brilliant you are in the heart of everything which is great if you are trailing home at 2.30am like hubby ha.

The staff do leave a bit to be desired the bar men don