112 Reviews
Traveller Rating
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Excellent59
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Very Good40
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Good5
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Average2
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
The cleaners were very friendly and done a good job however sometimes they would miss bits out (Like rubbish on the floor) but overall they done a very good job
The food was excellent and i could not fault it, there was som much to choose from. D uring our stay there was a chineese night and a gala evening whohc both were very good. The pancakes and omelettes and breakfeast are a must! The hotel also deals with dietry needs.
The location was Ok but not brilliant. You could walk in to Pineda and Callela very easyly. Callea was a nice town and had alot more shops then Pineda. The market on fridays at Pineda was very good and you can haggle quite a bit!
The hotel staff were very friendly and spoke quite good english. They were helpful in giving advice on what to do etc
The entertainment was good with shows on every night and loads of pool side entertainment.
I would visit the hotel again
Travel operator: Thompson
Hotel was half board with plenty of choice and enough for everyone. Hotel was clean and when we needed a maid after a glass was dropped cleaners were there straight away.
Hotel situated for a nice quiet area although short walks would take you to nearer shopping areas with good bargains.
Plenty of room around the pools and area was cleaned regularly at night. Entertainment was brilliant if you could get near enough to watch it( bit packed). I would consider visiting this hotel again.
We needed a doctor after one of my sons passed out and the staff at the hotel and hospital were very quick, polite and helped us straight away thanks.
Travel operator: thomsons
The hotel was very clean the maids are on the go 24/7 and do avery good job. I loved the location had both centre of Pineda/Callela within walking distance.
The staff were just fantastic very helpful at all times the security guard was great very friendly and did a good job keeping some loud teenagers in check.
The head waiter in restaurant was very good. My daughter was not to well and he got her a special tea made and also wrote down the name of a drink to buy to settle her stomach.
Entertainment well what can I say fantastic. Must be the best on Costa Brava and Kelli is just well Im sure she is a bionic woman. I have never seen anyone so fit and she has loads of time for everyone and she has agreat relationship with her team.
Travel operator: thomson
The entertainment has been outstanding each and every year, We wouldn't want to go anywhere else.
The food fabulous and all staff polite.
Thank you!!
See you in July,
Caroline and Jade
Travel operator: Harry Shaw
There are two main pools and two children's pools as well as an indoor pool and spa. There is a lifeguard on duty for the two main pools. One pool has a caf
Travel operator: Thomson
But this year we went 2 weeks later and found the hotel to be alot busier and also that there was alot more German, Dutch and French theer than last year! But they weren't a problem.
Food at the hotel was stil ok but we found it to be alot nicer last year. And we also found that you had to que qiute alot outside the resteraunt if you weren't there for it opening on a evening.
The staff at this hotel are so friendly especially the staff in the snack bar, the entertainers, the thomson reps and the security guard that wes on till 11pm.
The entertainers at this hotel are good they keep everyone entertained allday, this year there was 2 spanish men (Omar and Oscar), and two women called Simoin and Tania.
But there was still Anne and Kelli. Kelli maskes the hotel what it is, it reallly wouldn't be the same with out her she is amazing.
Hotel clealiness is very good and cleaners are working non stop to keep the hotel clean.
This hotel is definetly a must for anybody with children.
even though my children are now in their teens they still really enjoyed it but I doubt we'll go back as it will probably be too quiet there for them next year.
Travel operator: thomson
I had a family suite that was quite spacious although my 5 year old did have to share a double bed with me, my Mum and Dads double room was adaquate but could have done with a little more storage space.
What an entertainment team - the hotels team were brilliant , Kelli never slows down. The Thomson reps were excellent both on the desk and especially in the kids zone.
They were different activities for all ages - good job as mine are 10, 6 and 5. There are two main pools, 2 childrens pools and an indoor pool.
We spent most of the time at the pool by Cocos bar this is supposed to be the quieter pool as there are no activities at this one and in my opinion the best one for kids as it has a small pool and then the large one that the children can walk into, the only draw back is the fact that if you dont get up early enough then the chance of a sun bed is almost nil.
We were queing from around 8 in the morning to stand a chance, there are signs around telling you not to leave towels on bed over night but nobody took any notice of this and to me it was wrong.
Meals were good, pancakes for breakfast were a big hit with the kids and adults, evening meals were ok my Dad is a fussy eater and on a couple of occasions only had chips, we went 3 days with no meat on offer and then had steak, pork and chicken all on the same night.
They have a spanish night, a chinise night and a gala evening, again the only complaint I have are the que's, they were terrible, you had 2 options go early at 6 or later at 8 to miss the rush, if you wanted dinner about 7 as we often did then you were looking at a long wait.
My stood I the que for 35 mins one day and still hadnt moved. I would go back again as everything else makes up for queing, if they sorted out this then I would give this hotel 100%
Travel operator: thomson
The hotel was very clean, however in ALL areas it was very smokey, especially the reception area. The rooms were cleaned Daily but the bed linen was only changed once in our fortnight stay. In my opinion the bathroom could have been cleaned better.
I personally didn't like the food served at dinner however I was outnumbered by my family who thought it was excellent, but I did like the breakfast especially the pancakes and chocolate croissants.
With regard to the snack bar the food was nice and resonably priced. During the day we found it best to buy our cold drinks and ice-creams from the nearby supermarket-which nobody seemed to mind us taking into the hotel.
The location of the hotel was a bit "out of the way" but becuase it was right on the beach this made up for it.
While we were away my dad needed a doctor, my mum went to reception, they telephoned a doctor who arrived within half an hour, the receptionist then phoned for a taxi, wrote down the address of a pharmacy, she couldnt have been more helpfull, we were very gratefull. We found the resturant staff very friendly.
The entertainments team were fantastic, they never sat down, Kelli is possibly the most energetic person I've ever met, she is always running round doing something, her and Anne are always somewhere to be found. And Emma from Thomsons was fantastic-always doing some sort of activity.
The evening entertainment was really good, me and my sister particularly liked the Disney and grease show performed by the entertainers team. The Mini-Disco was really good becuase which ever entertainers were dancing they always put in 100% effort, the best leader of the Mini-Disco was Tania becuase she even made the adults get up.
Everytime Omar or Oscar tried to dance it was always entertaining even though during the day they blended into the background.
The queues for dinner were quite long however they moved very quickly, at the most we waited for 10 minutes. We found that there was no need to get up early every morning to put towels down as there were stil beds available at 10 o clock around the main pool.
Travel operator: Thomsons
Rooms cleaned daily, towels changed daily if you wished.
The food was very nice, lots of choice, for breakfast and dinner.something for everyone the kids loved the food.
The staff were really friendly, the entertainment was good ( although we didnt see much of it, we used to go to Pepes bar, just down the road).
There are two big pools outdoors and they were kept clean and were very nice my 4 year old loved them.
Travel operator: thomson
The food is very good they cater for everyone, they are a little slow in clening the tables, apart from that everything was fine.
The hotel gets cleaned 24/7 non stop cleaners are everywhere.
The staff are very friendly and helpfull, it took a few days to get to know the thomson crew but they are fine, once you get to know them.
Entertainment is great, mini disco and the acts they bring in to the hotel are very good, the only tiny prob
Travel operator: thomsons
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