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The hotel was super for families. There are two pools that have a lifeguard situated at them at all times. The entertainment is constant both through out the day and all evening. There is a kids club which has all the latest games for the older kids as well as the younger ones. They also have acinema that shows films in the evening as well as in the afternoon (the hotest time of the day) I would advice any family with children to visit this hotel as it covers every area to make sure that your holiday is relaxing and enjoyable.

We have just arrived back from a week at this hotel on arrival we were greeted at reception by friendly and efficient staff and during our stay they couldnt have been more helpful.

Patrice the kids entertainer was excellent.

Our room was lovely and clean and on arrival we had a bowl of fruit,bottle of water and tea and coffee left on our table as well as a swan made out of a towel which was a nice touch.

The room was cleaned every day and sheets and towels changed as well.We ate half board and the food was nice with a choice at both breakfast and dinner.

The entertainment at night was good with various shows for both kids and adults.

The facilities in the hotel were excellent the indoor pool was the biggest I have ever seen and was lovely and warm with a lifeguard in attendance there was also a sauna,steam room and gym. You can hire pool towels from reception for 10euros change it every day and at the end of your stay get your 10 euros back which would save some room in your suitcase.There is also a football court,volley ball and childrens play area as well as two outdoor pools.

The location of the hotel is at the opposite end of Benalmedena to the Marina and on a hill but neither of these caused a problem as it was a nice walk along the Promenade and you can also use the garage entrance of the hotel to cut of some of the hill.

We wouldnt hesitate in recommending this hotel to anyone and would definately visit again.

When we arrived our room was ready and we had a very speedy check-in which was great as we had been on the road since 4.00am. Our room was a 2 bedroom apartment for 6. There were 5 of us - 2 adults and 3 children and it was quite cramped. This apartment is meant to occupy 6 adults, I have no idea how but there were 2 bathrooms which was great. The rooms were very clean and the apartment was cleaned and beds changed twice a week. The maid came in every day to empty the bins and make the beds. The apartment was air conditioned but it is not very good you would not even know that it was on. The apartment consisted of 2 electric rings and a micrwave for cooking, again completely inadequate for an apartment intended to occupy 6 adults. We ate breakfast there but that was about it. There is a snack bar at the hotel that serves sandwiches, pizzas, burgers, chips etc which is handy. Overall I found that these apartments were very expensive. The snack bar also served ice creams, lollies, crisps, coke etc but they were very dear 1.80 for a can of coke 1.50 for a bag of Walkers crisps and 2.95 for a cornetto (all in euro). The entertainment team here were excellent and alays went out of their way to keep the kids and the adults occupied. The direct holidays rep was nice but we had very little dealings with him to be honest. The hill at the front of the hotel is very steep but you do get used to it. We went out every evening for dinner to the nearby restaurants most of which were lovely. If was going to pick one out I would have to say Pappays it is really lovely and the staff are wonderful. I would return to benalmadena but I would not go back to this hotel.

On arriving, the reception were very helpful and our room was ready(cleaned,tidyed etc) straight away. Even though we did not have an outlook onto the pool we were pleased that the terrace provided an outlook on to the sea. The sloping roof in the bedroom did not bother us because we were out nearly everyday. In our apartement there was a tv with english channels (bbc1,itv2.cbeebies.SkyNews etc). Overall I was very pleased with our apartment.
The hotel's pool is great for kids with organized games in the pool for children and adults (waterpolo,water basket etc). The snackbar had lovely meals where you could eat outside in the shade or the sun.The hotel also supplied entertainement for older children (10-16) with their games room which had computers with msn, fast track and pool tables. For the smaller children (3-9)they had a playroom which is situated on the ground floor with slides and climbing frames and even mini golf.In the bar each night there is entertainment (magic shows,karoke etc).This is after the mini disco which takes place at the pool side. The mini disco is great for children,and staff get everyone involved also with free face painting.
I was very pleased with the hotel entertainement.
The hotel is on a very steep hill not suitable for those in weelchairs or the elderly.
Round about the hotel with in walking distances there are a selection of bars and restaurants with a lovely beach.

Overall my stay there was pleasant and i would recommend it to Familys everywhere.

Having read some of the reports of the accomodation on various review sites we were unsure as to what we would find when we arrived.

We were pleasantly surprised.

On arrival, the reception staff were professional and prompt in their dealings. The room was clean and ready for us to move in.

There was a problem with the shower door which was repaired immediately. The room was small (1 bedroom with sofa beds in lounge) but adequate. Air conditioning was included. The cooking facilities were also adequate. There was a TV with some English channels (BBC1, 2, ITV2, CBeebies, SKyNews etc).

We must give a special mention to the childrens entertainment team, absolute diamonds each and every one. Patient, caring, funny, cannot praise them enough. All the kids in the hotel were welcomed and involved.

Contrary to some reports we found all the staff to be helpful and polite, the food was good (although we only had snacks at lunchtime, never ate in the restaurant), the rooms were cleaned regularly enough and the amenities could not be faulted.

Pools were safe, lifeguards on duty at each one, and any rowdiness was soon stamped out.

The hotel is on a steep hill but half of this can be avoided by using the hotel carpark to gain entry to hotel.

after reading some of the reviews i was a bit apprehensive but with no real reason on arrival the reception staff were very efficient and friendly the room was clean and big enough with an iron and ironingboard what a big plus, the hotel itself was clean although the cleaning of our room was dissapointing sheets were changed once in two weeks the floors were done once on the day we left we had a phone call from reception at nine in the morning ypu had to be out of the room by half ten and a cleaner knocking at the door at half nine to see if we were ready to vacate! we only snacked in the hotel and were a bit surprised that you couldnt eat before twelve the hotel staff were great especially the entertainment team. i dont think i would stay at this hotel again not because there was anything wrong with it just because of the location although there are some nice bars and restraunts close by most of the nightlife is 24hr square and the marina which are both a twenty min walk or 8euro cab ride away. all in all an enjoyable holiday and anybody going with young children will have a great time

We have just returned from Benalmadena Palace earlier today, we were a party of me and my husband (30's), his parents (50's) and our 2 girls 7 and 3 years old.

Firstly I have to say we found the hotel very clean and all facilities pools etc were cleaned every day. We were given fresh towels each day and our beds made. The hotel staff especially TREVOR and SALVADORE on Reception were very helpful and always offered assistance. We were in 220 and 221, second floor overlooking the pools.

The location of the hotel is a distance from the Marina, which by the way is wonderful ! Much more 'upmarket' than the side Ben Palace is on. The bus cost 1.05 Euros each one way and taxis approx 8 Euro.

We ate in the restaurant on 2 nights, as the menu looked appetising and we weren't disapointed, our children who are a little fussy found something nice to eat and of course some yummy desserts.

I have to say that the highlight of the hotel is the Kids Club, we visited most days (we supervised our children there) and MIRJAM and PATRICE were wonderful, the children loved seeing them and playing games. The Mini Disco each night is great as the kids really get involved and the staff make the night great fun. The Parrot Show was a big hit (we paid 10 Euro last night for a pic of kids with birds, they were in my email box when I returned today) and Amp and Decs Karaoke - the singer has amazing dance moves !!! (You will know what I mean) !

The Hill was not too bad, steep incline, go into garage and use card or press buzzer - get into lift to your floor, we did this each day with no problems and 2 older people and a buggy.

Off resort we had a lovely breakfast in SHAKESPEARES, a fantastic meal at PAPAYS and SHANGHI just off main strip in side street did an amazing chinese (we went twice during our stay). In the Marina, we chose METRO for a delicious Italian feast, heavenly - very recommended !

The best part for our 7 year old was a trip to Selwor Marina, we paid 21 Euro so she could swim with a Sea Lion, we expected perhaps a quick dip in the pool with one but instead got an individual 45 minute lesson on how to teach the sea lion to spin and twirl, kiss, hug and push my daughter around the pool - we would have paid 121 Euro ! Simply brilliant and so worth it if you have kids of a similar age - Hi Guideo !!! (That's the Sea Lion) ! The Sealife Centre again was good, the kids loved that they had all the charachters from Finding Nemo - well not the actual, but the same type of fish ! About an hour was spent pointing out Dory, Bubbles, Bruce, Crush and Co !

The only bad thing happened last night.....The hotel hosted a wedding last night from around 10pm. The usual noise from the bar etc is fine and I am a light sleeper but managed fine, however the reception was held in the room beneath ours and I spent most of my night at reception almost crying thru tiredness. The wedding went on and on and on......my children were exhausted, our room was vibrating, and we had a 8am pickup for the airport. The manager refused to come and deal with the 8 rooms or so complaining like myself as he was far too busy enjoying himself downstairs. Finally at 5.45am after hours of walking the corridors and trying to pacify my children it stopped. I had 1 hours sleep before a day at the airport and a 2 and a half hour flight. The worst part was that the Manager had decided not to come to work to deal with the complaints. The general idea seems to be weddings are big business and pay well, whats a few disgruntled brits ?

However apart from that one problem, the hotel was a dream ! We will return in the future, we hope to meet Patrice again :O)

Finally I would like to say that if you are looking for a place where children can have fun with lovely staff, in a clean environment, good food, drinks and fab weather (we got 30 degrees each day) ! Then this is a great hotel for you.

Thanks to ANGIE and EDDIE (Aberdeen) and LORNA and ROBIN (Northern Ireland), Donna, Hubby and Little Joel (Liverpool) for helping us enjoy our holiday even more.

Victoria Gray

This was our second visit to the Palace, the first time we went it was great & we booked this years as soon as we arrived back.

This visit was a let down. We got 3 rooms, my parents & grandparents rooms were lovely & clean & no complaints from them but our room was a disgrace, peeling pain on the walls, stained & dirty sofa bed. The mattress on the spare bed had a hole in it, broken air con, no lighting in bathroom, faulty shower, hairdryer burnt my fringe when it set a light, was replaced by a hairdryer that had a burn make in the flex. Faulty iron, dirty uncleaned toilet, filthy floors, smelt of drainage & was facing a building site which we weren't warned about.

The cleaner only came twice & mopped the floor with dirty water which looked like she had mopped every other room first & we only had the bedding changed once in 2 weeks, she didn't even come to make the beds although she went to my mums room opposite everyday.

I complained to reception & they fobbed me off so complained twice to the rep but she didn't come back as promised. I finally got more out of a stand in rep on the day before coming home & he offered to get our room changed which was a bit pointless at the end of the holiday.

Our room cards kept deactivating which happened about 9 times so we had to go down to reception & get them to sort it which by the end of the 2 weeks they became very rude to us & said it was our mobile causing the problem which we didn't have with us.

My 5 year old son loved the entertainment & became very popular with the staff & other guests, he had his 5th birthday out there on the last day & was given a toy car.

We loved it so much the first year but now I feel very let down & won't be going back. I blame the rep more than the hotel, if she had been more helpful & actually been around more we would have got things sorted out.

We travelled in March this year my girlfriend and I.

Although the place was very clean our hoilday rep wasn't very nice at all. He never looked at us when we talked to him so we found him very rude I think I would go back again if he wasnt there.