Not a 4 star hotel , sun beds are a nightmare to get after 9’0clock as staff allow guests to put towels on beds all day and go off so plenty of guests have Too go without . Rude staff .we had no fridge that worked and when asked we we told it a empty mini bar and dose’nt work and smelt bad so no way to keep our water cold they didn’t seem bothered . Also kids pools were over crowded and dangerous with kids jumping in and diving where younger kids were no one stop it happening. Very dated in parts

Hotel is great and the staff were really helpful through our stay.

My wife and I have just returned home Saturday 16th October from a week at the club dorada palace, we’ve stayed in hotels, about fifty in all and I can say that this is one of the best hotels we have ever stayed at. The food is of a very high standard, with a choice of fish, beef, pork, chicken, every day for the main meal, and everything you would need for a full English breakfast and more, when we were there the main guests we found were Spanish plus a splattering of French, German, but also quite a few British.

The hotel is spotlessly clean and is in a good location, some reports have mentioned it’s on top of a very steep hill, there is a hill but no way would I call it a very steep hill, and it’s only about a hundred yards long any way.

The reception we had also heard was not very helpful but we found it to be the opposite as it was with all the staff we found, very helpful. There are four pools and all are kept at the highest standard possible. That was the plus side, I would only give it two minus points, the first one being that the entertainment starts late, 10.30pm, and after a full day of walking around this did seem a bit late to start, and the other minus was the TV. The hotel advertises it as satellite TV, the hotel say they have 32in flat screen TV sets, but that is as good as no good, there was 32 stations in Spanish, and about ten others in German, Italian, Portuguese and English, these being bbc world news, sky news, and the Bloomberg, business channel, which are as I said as good as no good, bbc & sky give the same news stories about every fifteen minutes, so once you’ve heard them that’s it, plus the biggest down fall is that the TVs are fixed on the wall and we could hear the TVs in the rooms on both sides as the TVs sound is so close to the walls that it reverberates, and as I’ve said there were most Spanish guests that they can have them on all the time, and did, leading to very noisy rooms.

Would we go back? Even with all the good things we have said about this hotel our answer must be no, and that is only because of the television noise in the rooms.

One last bit of observation, if you’re one of the people who plan to drive down to Salou, which I saw quite a few cars with British licence plates, although the cars around seem to be quite new it was hard to find one that was not damaged in some way or another, I don’t know if the owners didn’t want to claim off their insurance or they don’t have insurance at all, but there you are.

This hotel has a huge management policy problem! On arrival, you will be informed that your apartment will not be ready until 2.00pm, there are no exceptions, so those elderly or with children in urgent need to refresh who arrive dressed for the early hours of an English autumn morning flight will have to keep themselves amused for 3 to 4 hours in the hot Catalan sun!
When the reception eventually accepts you, they will demand a 100 euro deposit, again, no exceptions!

We tried to protest this, even taking it up with reception and the Thomson reps who both produced a 3 page terms and conditions document. So beware!

The hotel itself has a very formal atmosphere, leaving it rather sole less but does have nice clean spacious rooms, 2 pool areas, roof top plunge pool plus Jacuzzi and attentive dining staff. The food is very good i.e. delicious chefs soups, lamb shanks, seafood etc etc. This would not impress the burger and chips brigade!
Entertainment is of good quality but even the greatest entertainment in the world would go dead flat in these hotels formal confines.

Location not too good, 15 mins walk to beach across a very busy road. Start of shops, bars etc at least 7 mins walk, again across the busy road.

Your departure from this hotel is almost as bad as the arrival. You will have to give the management at least 30 mins to check that you have not stolen a spoon or fork or graffiti your apartment before you are able to get your deposit back!
As there were several flights leaving to different destinations in the UK within a short period of time, there was approximately 80 people waiting in reception while a member of staff ran around checking the hotel apartments for misdemeanours!

We don’t know if any of those waiting in reception missed their transfers or deposits, but a lot of guests arrived late at Reus airport in taxis, which led to desperation at the shared check in desks for some of those leaving on the first flight.

Thomson/First Choice please either withdraws from this hotel or put pressure on to change its policies. It does your reputation no good to have your guests treated like suspected criminals or made to wait hours for their rooms on arrival. It is not acceptable.

Half board, room comfortable with quality balcony and air conditioning. Spotlessly clean Hotel maids seen working virtually 24/7, towels changed daily. Excellent and varied with asorted theme nights. Make sure you check out the Soull Etienne, the tll black omelete/pancake chef, this man is a culinary artist!!
Perfect, situated in quiet street and approx 10 minutes walk to seafront-slight incline up to Hotel front so for those with walking problems take heed. Very friendly and helpful and most, if not all soke excellent English. Usual mix of local and imported with children firmly in mind until 10pm (in season), if you are expecting Las Vegas quality entertainment then go to Las Vegas, otherwise appreciate that the Hotel entertainment team do a great job. Besides which, local clubs, bars and asorted out lets offer a wide range of entertainment for all tastes.
Fifth time in SALOU best Hotel yet, worthy of 4 star rating and yes, would recommend to any one

Overall, It was a good holiday but there were a few points of it that I did not enjoy.

This was my first time travelling by myself. The locotion of the hotel wasn't fab, about a 15 min walk to beach and you would prob have to get a taxi to the shops. Buses run every 30min which is reasonable I suppose but very anoying when you have just missed one!!
Staff very friendly and always helpful to you, not all of them speak good english though.
I give the entertainment a 4 because it was fantastic sometimes it went on till 12 that you can't get to sleep!
I am going back here next month.
Some rats in my room so complained

The Hotel Was Very Clean. The Maids Were Brilliant.
The Food Wasnt As Good As I Accpected But Still Very Nice And Very Good Cost.
My View Of Salou Was Beautiful. Dorada Palace Is In A Lovely Setting.
Hotel Staff Were Very Humerous And Hard Working.
Evening And Day Intertainment Was Great For The Kids. Dancing, Singing And The Show Can Be Good For All Ages.
I Would Love To Come To This Hotel Again. I Was Very, Very Pleased! :)

hotel was very clean. rooms cleaned every day, food was ample on a buffet basis and of a good standard and variety.
well situated in a quiet street away from noise, ten minute walk to beach, ten to fifteen minutes to portaventura theme park
staff all spoke english and were polite and friendly.
good family friendly hotel
the rooms are very small and no teamaking facilities
the entertainment was awful . too few sun umbrellas
available so not enough shade for guests around the pool areas

The hotel was a 4 star hotel, staff very friendly,rooms big,plenty of room,shame hotel is so far from beach,and on steep hii, as was hard work pushing my husband up in wheelchair.Entertainment was good,food was great and very varied.Would love to go again but hill out of the question.

Dorada palace hotel was really good, The rooms are small if you have 2 adults and 2+ children. The maids were very good. 5/7 days the food was nice. But you had to pay for a drink with your dinner which was quiet expensive. The bar staff were very friendly, they had lots of things for kids but the entertainment was mainly dancing all night. There are close supermarkets and beaches the beach is about 5 minutes away and its good if you go portaventura its only about 15-20 minutes away and its really simple to get there. Overall i had a really good holiday.