18 Reviews
Traveller Rating
-
Excellent2
-
Very Good10
-
Good4
-
Average1
-
Poor1
Review Overview
-
Cleanliness
-
Entertainment
-
Food
-
Service
-
Location
Travel operator: THOMAS COOK
Travel operator: Thomas Cook
The hotel is great, I know people over there so it's cool. If I could pack eveything up and live there I would.
To every one that reads this and hasn't been there, you need to go and check it out you will love it TRUST ME....xxx xxx xxx
Travel operator: thompson
Our rooms were at the side of the hotel.They were in need of a complete refurbishment ,broken tiles ,flaking paint ,and small dingey bathroom . Dirty grouting in bathroom with no fridge ,tv or tea making facilities. The dining area was very dark and miserable ,so was the food. We doubted the hygiene. We asked the next day to be moved which we did.
The rep was excellent . The hotel was in good position but bad repair ! This is the first time we have felt the need to post a report and are not normally that fussy, but we felt in this instance we need to voice our opinion.
We paid
Travel operator: thomas cook
We arrived earlier in the night than we did last year, thanks to speeding through Immigration...90 mins instead of 2 hrs plus. At Reception my partner and I were greeted with a warm welcoming smile and being told..Lovely to see you back. Luggage was taken to our room and the porter even refused a tip..!!!!!
Next day on wondering around we were greeted with big smiles and handshakes from all the friendly staff we met last year. On going into the restaurant for the first time we handed our green card over to the Maitre D...and ended up with a table to ourselves for the whole of our stay!!! In the snack bar, Samir almost jumped over the bar to greet us, first drink was on him..!!! only because we handed him a bottle of duty free whisky.
The only downside to this visit was the entertainment, it was lacking an atmosphere, the Russian dancers were doing the same routine each time they were on, the drag artists at least changed their routine each time.
We fell in love with this hotel last year, thats why we went back and after the treatment we received this year made us want to go and live there if we could.
As some comments have been made about state of the building but we think this is all part of the added attraction, it may only be a 3 star hotel, but the warmth and willingness of the staff make it feel more like a 5 star at least. Can anyone else name a 5 star hotel where you return a year later and get greeted and treated like Royalty, I doubt it. For us the staff treat you more like family than just "Rich people" spending money on them.
The only downside to a holiday in Tunisia is getting through Monastir Airport, but as the staff were saying there are plans afoot to build a new airport some 20/30 kilometers south of Hammamet, hopefully when this does happen the holidays will be better all around.
Travel operator: Thomas Cook
The food was very repetitive, the breakfast was OK if you like rolls and sweet buns but if you want the cooked food the scrambled eggs were not cooked long enough and the bacon had no meat only fat. The soup in the evenings was always nice, and the cake for afters was OK but the dinners were not great to the English taste buds.
The location of the hotel was nice, surrounded by only a few shops but most of the shop keepers were really friendly especially the jewellery shop owner opposite. Don't expect to leave the shop without being kissed on both cheeks. A Tunisia tradition.
Also the hotel was right on a very beautiful beach and although there were people passing by all day selling things they didn't bother us if we said no. It was entertainment in itself just watching what passed by. Everything from jewellery, to doughnuts, to rugs to a man on a camel.
The hotel staff are very friendly and very helpful, although probably because we tipped them regularly.
The entertainment wasn't great, a belly dancer, a snake charmer and some transvestites, although it was something to watch in the evenings. The animation team had a good leader who was like the pied piper and always has children trailing around behind him. He seemed to be around most of the day by the pool arranging games (water polo, blindfolded darts) and was there for the children's disco in the evening. Although they could do with splashing out on a new CD.
Travel operator: Thomas Cook
Breakfast as you would expect, evening meals were not to our tastes but there was plenty, lunch time snacks were the best we loved our crepes or our paninis.
Lorraine was the best rep we have ever had and dealt with any problem immediately. Trips were well organised and enjoyed them all. Our waiter was lovely and we were sad to say goodbye to him. As we were there for two weeks we found the entertainment repeated.
We will be going back again a great time was had.
Travel operator: thomson
Travel operator: Two
The hotel looked nothing from the outside but was quite a garden of eden once through the reception. 3 Pools and right on a beautiful beach. We arrived at 11.30 at night and the enterance was beautifully lit which made it very attractive.
Our room had a defective toilet but we were moved the very next day to a basic but clean room. Towels and linen changed regularly. The food was fine and plentifyl, even our very fussy daughter found something to enjoy each meal time.
The location was good and although not many shops, it was very cheap to get a taxi into central areas. The hotel was slowly being refurbished while we here there but in general the hotel and gardens was kept clean.
The age of the hotel definatly added character. Our children loved the entertainment staff and they joined in most of the activities. We hope that they are still there when we return in May this year.
Overall good value for money, basic rooms, friendly staff and a great time. Plus the hotel Thomas Cook Rep, Lorraine was brilliant.
Travel operator: Thomas Cook
Facilites were plentiful, 3 swimming pools, 7 bars plenty of snack bars and for most of the children a wonderful entertainment staff. Room needed in our opinion needed more cleaning, ie the toilet could do with a drop of bleach. We had a problem with the toilet, reported it and they came to fix it in about an hour, so no faults there.
Rooms were cleaned daily, bedding changed every other day, towels changed daily.
Facilities in the room were sparse so take your own kettle, iron etc. No tv in the room. We were in the 300 rooms and the view from the balcony was fantastic. The beach is only a 3 minute walk away same for all the other facilities.
The only thing we didnt like was the amount of steps everywhere so if you have a walking problem this is not the hotel for you. We fell in love with the hotel, the staff and the locals, apart from the peddlars selling goods. We are hoping to go back again and it would be here we will be staying. All in all a wonderful hotel.
Travel operator: Thomas Cook
Ask a Question
Got a question? Ask our community of over 1.5 million users.