35 Reviews
Traveller Rating
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Excellent15
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Very Good12
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Good6
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Average1
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 3 months ago
The hotel food became a little repetitive by the end of our two week stay. The a la carte restaurant made a nice change. Staff very efficient set table if you went for another plate of food. Drinks were always topped up.
Only complaint about location was transfer time to and from the airport.
The staff were exceptional especially the entertainment staff. very polite and answered any questions you had.
Hotel was very clean. Pool was clean was cleaned everyday.
Didn
Only complaint about location was transfer time to and from the airport.
The staff were exceptional especially the entertainment staff. very polite and answered any questions you had.
Hotel was very clean. Pool was clean was cleaned everyday.
Didn
Travel operator: First Choice
Recommended
18 years 5 months ago
Very clean hotel, staff very good, beach wonderful as is the food and activities.
Travel operator: first choice
Recommended
18 years 5 months ago
This was our first holiday together it was lovely. We relaxed with the all-inclusive cocktails by the pool.
The food was great, we loved the fresh pasta. The rooms were a little on the small side but nothing to complain about. This holiday will live on in our memories forever. Beautiful hotel... Tunisia is one of the best places to visit.
The food was great, we loved the fresh pasta. The rooms were a little on the small side but nothing to complain about. This holiday will live on in our memories forever. Beautiful hotel... Tunisia is one of the best places to visit.
Travel operator: First Choice
Recommended
18 years 6 months ago
I had read previous reports of this hotel so was a little aware of some things, what was not mentioned before and indeed was not in the tour brochure, is the fact that there are two accomodation wings on the beach side of the hotel, these have approx 37 to 40 steps up and down three to six times a day.
There are no lifts in these wings and are totally unsuitable for anybody with any infermity, or have children in buggies.They should request accomodation in the main hotel.
The breakfast bar has most of its doors open to the outside and is therefore the breakfast bar for all of the birds also, I have sat and watched birds sit on serving trays of bread and cakes and feed at will, and then sometimes leave a thank you on the guests seats.yuk!!
On the day we left the main restuarant was closed at lunchtime and you had to use the breakfast snack bar, or the open sided beach barbecue by the restuarant.We had no problems with staff or getting service at the bars, some guests attitude to the staff may contribute to some of the aforementioned problems.
There are no lifts in these wings and are totally unsuitable for anybody with any infermity, or have children in buggies.They should request accomodation in the main hotel.
The breakfast bar has most of its doors open to the outside and is therefore the breakfast bar for all of the birds also, I have sat and watched birds sit on serving trays of bread and cakes and feed at will, and then sometimes leave a thank you on the guests seats.yuk!!
On the day we left the main restuarant was closed at lunchtime and you had to use the breakfast snack bar, or the open sided beach barbecue by the restuarant.We had no problems with staff or getting service at the bars, some guests attitude to the staff may contribute to some of the aforementioned problems.
Travel operator: Panorama
Recommended
18 years 6 months ago
We had a wonderful holiday at this hotel, the staff were all very friendly towards us. the pools were great and the sea was what can I say.... if we went to Tunisia again we would go to this hotel again the down side was the evening entertainment was terrible.
It was rather a long ride from the airport that was the only thing that would put you off really.
It was rather a long ride from the airport that was the only thing that would put you off really.
Travel operator: first choice
Recommended
18 years 7 months ago
The hotel was always spotless, rooms cleaned later if you wanted a lie in.
Food was great, even for a vegetarian like me, lots of local dishes - only thing was pizza which was served every lunchtime, which if there was only meat otherwise I was a bit stumped!
The hotel was about 10 minutes from hammamet in taxi - worth a visit, but in the local proximity were bars which due to early season were empty!
All of the staff were polite and very pleasant - the staff in the evening dining room were especially good and we never sat down without our water and wine waiting for us!
We would love to return here, its ideal for a total battery recharge.
Only complaint really is that the sunbeds are all reserved by 0830 and its a nightmare to get one around the pool after 0900!
Food was great, even for a vegetarian like me, lots of local dishes - only thing was pizza which was served every lunchtime, which if there was only meat otherwise I was a bit stumped!
The hotel was about 10 minutes from hammamet in taxi - worth a visit, but in the local proximity were bars which due to early season were empty!
All of the staff were polite and very pleasant - the staff in the evening dining room were especially good and we never sat down without our water and wine waiting for us!
We would love to return here, its ideal for a total battery recharge.
Only complaint really is that the sunbeds are all reserved by 0830 and its a nightmare to get one around the pool after 0900!
Travel operator: Panorama
Recommended
18 years 8 months ago
We went to this hotel expecting a fantastic holiday. To say we were disappointed is an understatement. The staff were rude and arrogant, especially after we upgraded to all inclusive on our second day. We were ignored by waiters and bar staff and only got any help with anything when we did it through our holiday rep. The hotel was clean and the pool area and beach beautiful. The food was delicious and plenty of variety. The entertainment was poor but the team did try. We went at the start of the Easter holidays and were therefore very surprised that at 6pm the covers went on the swimming pool and the tennis courts were locked. Seating in the main bar/reception area is very uncomfortable and other than the entertainment bar, this is the only place where you can sit and have a drink and try to relax.
Travel operator: My Travel
18 years 8 months ago
We have just returned from a one-week stay at the Phenicia. We have previously stayed at other Iberostar hotels and were very disappointed with our stay at this one.
The rooms were ok, if a little basic, and the public areas were clean and comfortable. The most disappointing aspect was the food which was severely lacking in variety and choice.
My partner has an intolerance to mushrooms, so ignoring all selections with added mushrooms, his dinner one evening consisted of roast rabbit and chips which though I laughed at the time, I feel is a bit poor in a 4* hotel!! There were plentiful supplies of chips but no buffet for children though there was an area where spaghetti/pasta/sauces was cooked for you and all the children seemed to eat from here causing long queues.
The entertainment was poor and mostly was provided by audience participation i.e. karaoke. Pool areas were ok and were very clean. We met many people who returned to the hotel 2 or 3 times a year but we felt it just wasn't us. It reminded me of Butlins but with plenty of sunshine.
We felt very relieved we hadn't
a) taken our children with us on this holiday as there
would have been little for them to do.
b) booked for two weeks.
The rooms were ok, if a little basic, and the public areas were clean and comfortable. The most disappointing aspect was the food which was severely lacking in variety and choice.
My partner has an intolerance to mushrooms, so ignoring all selections with added mushrooms, his dinner one evening consisted of roast rabbit and chips which though I laughed at the time, I feel is a bit poor in a 4* hotel!! There were plentiful supplies of chips but no buffet for children though there was an area where spaghetti/pasta/sauces was cooked for you and all the children seemed to eat from here causing long queues.
The entertainment was poor and mostly was provided by audience participation i.e. karaoke. Pool areas were ok and were very clean. We met many people who returned to the hotel 2 or 3 times a year but we felt it just wasn't us. It reminded me of Butlins but with plenty of sunshine.
We felt very relieved we hadn't
a) taken our children with us on this holiday as there
would have been little for them to do.
b) booked for two weeks.
Travel operator: Thomas Cook
18 years 9 months ago
We have just got back, had the best holiday ever. The hotel was beautiful, loved every minute of it.
The bar staff can be a little unfriendly towards the all-inclusive guests.
The food was out of this world. I think whoever wants a romantic holiday for two in the warm weather.... Go here... were going to book again.
The bar staff can be a little unfriendly towards the all-inclusive guests.
The food was out of this world. I think whoever wants a romantic holiday for two in the warm weather.... Go here... were going to book again.
Travel operator: Thompson
Recommended
18 years 11 months ago
This is a lovely hotel. The food is excellent and the staff in the restaurant an abolute joy. The bar staff can be a little unfriendly.
There's a great indoor pool which is much needed at this time of year. There was virtually no entertainment but that was mainly due to the lack of interest shown by the guests.
There seem to be very few children at this time of year and because of this the kids club was not available but the staff really show an interest in the children.
There's a great indoor pool which is much needed at this time of year. There was virtually no entertainment but that was mainly due to the lack of interest shown by the guests.
There seem to be very few children at this time of year and because of this the kids club was not available but the staff really show an interest in the children.
Travel operator: Panorama
Recommended
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