We were moved to this hotel after complaining about our previous hotel in a word fantastic this is a great hotel very clean right on the beach the staff were great to all of us nothing was a problem. My children loved the food and the staff I can not praise it enough.

The Hotel was much more then we expected.

Immaculate with stylish furniture.Entertainment staff we marvellously committed and put on live shows most evenings which were unintentionally hilarious, bless them.

Food was extremely varied, fresh and delicious.Spend a hour getting your bearings around the hotel as the signage is non existant.

Bar staff were a little unfriendly towards all inclusive guests, less likely to recieve a tip, we presumed.Hotel was in an excellent central location with beautifully kept indoor and outdoor pools.

Horse riding at the hotel was a little scary as the staff at the stables didn't speak english and the horses were a bit too frisky for beginners.

Rooms were perfect and cleaned daily. Would highly recommend for great value for money. We had four teenages with us and they were never bored.

Extras at the hotel,tennis,horse riding,saunas,beauty treatments etc are extremely cheap.

Arrived at the hotel at just gone midnight and checked in ok, however we were starving and thirsty and no-one offered us a drink or any food or even said the bars are still open! They also did not tell us where our rooms were. I think we were supposed to wait in a long line for one porter to take us to our rooms, I don't think so, we'd been travelling for hours and didn't want anymore queues and waiting around!! So we made our own way.

There are absolutely no directions in the hotel as to where, breakfast, dinner, pools, gym, massage, bars......anything was. The staff directions were quite useless, it took us a week to find the snack bar! So we just followed the crowds into breakfast the first day and the pushing and shoving commenced! Breakfast was the same everyday and the crepes were underdone. With regards to dinner, the pushing and shoving continued, the food was ok but was the same beef and chicken dishes all the time, just called something different!! Huge issue with sharing a table as well.

Extremeley annoyed by the fact that all the activities (mini-golf, table tennis, putting green, tennis etc) are not free even though brochure stated they were. Most upset with paying for the mini golf when the course is total rubbish, is covered in weeds and cracks. The entertainment staff bless them tried very hard but the entertainment was very poor and the disco always finished way earlier than advertised due to the fact no one was there!

The pools and the beach are absolutely lovely and we got a lounger everyday, although again had to pay for it! Also, the sea was warmer than the pool! The sea was so clear, not a sight of seaweed. The hammam was excellent and would certainly recommend it BUT steer well clear of the massage, it was only 10 minutes, if that, long!!

There are plenty of bars and the drinks are what you would expect, although I found the AI guests were served quicker than the HB guests. I loved the moorish cafe until some tunisian guy jumped on me and we couldn't get him off. Ths staff in the cafe encouraged him and even when the security guard walked in nothing was done. I complained and never did find out the outcome. Needless to say, I couldn't go back in there.

The hotel had a very high standard of cleanliness, in all areas including the rooms. The rooms were cleaned every day. They were a decent sized room and a lovely bathroom, lack of drawspace should be looked at though! We had an amazing seaview from our room, however suffered as it was above the disco (not good if you are trying to get an early night because you are on the safari trip the next day!!) Would not have given up the view for anything though

All in all I had a good holiday but there were gripes about the hotel.

We stayed in the Iberostar Phenica,it was super very clean, staff could not been better at making you feel welcome.

The hotel pool area was not crowded and well looked after.Food was ok ,plenty to choose from but a bit over cooked.

The entertainment team tried very hard.

All inclucive was agreat option because you did not have to carry money around with you. With this option you also received a free mattress for your sun bed.

The hotal was very clean alround the room maids were excellent the swimming pool areas was very clean and the gardens where well kept up the beach was also very clean there was a manager going around 3 times a day checking on the areas.

The hotel food was very good you had many choices from vegs to salads and many meat dishes their was adffirent menu eash day.

The staff was very friendly they could not do enough for you the mangaers with in the resort was very friendly and they spent time with you making sure your holiday went well.

The enertainment team was good and they again was very helpful and always had a smile, they tryed to get every body to take part in something and if you said no they left you alone.

We went with some friends and we made some new friend out their who also came from our area and we all said we would go back to the hotel because it was a excellent resort and the staff was so friendly.

We are booking for next year.

just got back frim Iberostar Phenicia, this was our second visit to an Iberostar and we were not dissappointed.
Hotel is very impressive, clean and the people are so friendly and efficient.

The hotel is located just out of the resort centre but it only costs

We arrived at 1am looking forward to getting settled in for a long leisurely holiday to be met with yes we have a double room for you, but not a single room (as booked) for Sylvia. They suggested we went to our room and they would find a single room at another hotel. As you can imagine this was not acceptable so they got our rep along and she sorted everything out within 1/2 hour. The hotel had overbooked and couldn

Although we arrived at midnight we were asked if we would like to dine, the courtesy that was offered was a breath of fresh air, even when we asked to be moved from our allotted room to a room with a view, there were no questions asked.

Did not like the idea of having to share a table for meals but when we complained another table was found. The food was typically European, and was not on all evenings too special and also quite cold.

Be aware at the end of September the air con goes off for the season and whilst we were there the temp was still in the 30s so our rep purchased a fan for us, no hassle there either.

The entertainment was dire, really dire, so take a good book or games to play

We chose the Iberostar Phenicia because it looked like a good quality 4 star hotel in all the brochures and even had a

We booked this hotel because we wanted a cheap and cheerful holiday this year, but we were amazed at what a high standard the hotel set.

The food was excellent, I was surprised as I'm usualy not a fan of buffet-style restaurants. We had the same waiter every night, Aroud, he was lovely. The maitre d' type fella and the chef were really nice and friendly and would often chat to us. The food was so good, we only ate out twice - Sidi Slim's in town (excellent choice of fish, and steaks and other meat too) and in the a la carte restaurant in the hotel. We had 2 bottles of (decent) wine and 3 courses and it came to about