33 Reviews
Traveller Rating
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Excellent2
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Very Good7
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Good13
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Average8
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Poor3
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
10 months ago
Lovely friendly staff couldn’t be more helpful
Hotel maybe dated BUT is CLEAN!!
Can’t wait to go back in September
Hotel maybe dated BUT is CLEAN!!
Can’t wait to go back in September
Travel operator: Global Travel
Recommended
2 years 4 months ago
This hotel is not even a 1*. We arrived for a 7 day trip. We had to leave an hour later. There was no aircon, broken glass in different areas of hotel, vomit not cleaned up for 2 days. People smoking throughout the building. Floors old and stained. Dinner area was filthy everything was a disaster in that place. We were 2 couples with 2 small kids. Nothing had been cleaned in there for years. Its a disaster and most visitors we spoke to say they were conned as it was advertised as 4* everything was so old, including tv in rooms. Blood stains found on bed in friends room. No WiFi anywhere in building, they lied said there was but its been used from the building next door, which still didn't work. All Inclusive drinks was only at certain times. Water had to be bought. Weather was nearly 40° and with 2 small children and all these hazards we had to pay for another hotel. We tried to ask for cleaner room, guy at the desk said, you want to leave, ready to cut our bands off hands because we said it didn't appear clean. We went through Travelopedia and our transfer didn't arrive to airport. That was another disaster, never book with those guys either.
Travel operator: Travelopedia
Hotel tip: Burn it down, and start again.
14 years 4 months ago
Excellent hotel really to all the amenities, Marina,Shops and the Beach.
Hotel was cleaned regularly and the rooms were cleaned every day to a good standard, fresh towel daily and you never run out of anything. Maids were very friendly and always having a joke.
The food was of a good standard, salads were in abundance and plentiful tried things I have never eaten before and thoroughly enjoyed everything. If you go expecting egg and chips then this holiday is not for you.
The hotel guests were primarily German and French but all guests were catered for.
The entertainment can be loud some evening but the animation team are very hard working and try their best to get everyone involved in the activities.
All in all we had a great time and would go back again.
Hotel was cleaned regularly and the rooms were cleaned every day to a good standard, fresh towel daily and you never run out of anything. Maids were very friendly and always having a joke.
The food was of a good standard, salads were in abundance and plentiful tried things I have never eaten before and thoroughly enjoyed everything. If you go expecting egg and chips then this holiday is not for you.
The hotel guests were primarily German and French but all guests were catered for.
The entertainment can be loud some evening but the animation team are very hard working and try their best to get everyone involved in the activities.
All in all we had a great time and would go back again.
Recommended
15 years 2 months ago
The location was just perfect, the beach and marina are so close and Sousse was only a short tuk tuk ride away.
The room was cleaned every day and the maids were very friendly (although they spoke little english). Only problem with the room when we arrived was that the shower head would not attach to the wall, other than that it was perfect.
Only the one receptionist was rude and inpatient, the others were very attentive. The animators were great, they would get everybody involved, perhaps they could be a little pushy at times(that may be becasue we were a group of young girls though). The waiters in the restaurant were also attentive and polite.
The entertainment in the evenings was good fun and all in english suprisingly even though is is a primarily german and french hotel.
The food was plentiful, the salads were delicious. The hot food and deserts were nothing special but absolutely nothing wrong with them. The breakfast was really good. We were half board and only stayed for a week so the food was not repetitive for us either.
The two pools are really nice and very clean. Lots of sunbeds, and they are cheap to have for the day (1 dinar -40p i think)
It was nice being in a hotel that wasn't just full of English people actually. Some people said that the germans and french were treated better but i would disagree strongly. All in all we loved the hotel and are desperate to go back again next year.
The room was cleaned every day and the maids were very friendly (although they spoke little english). Only problem with the room when we arrived was that the shower head would not attach to the wall, other than that it was perfect.
Only the one receptionist was rude and inpatient, the others were very attentive. The animators were great, they would get everybody involved, perhaps they could be a little pushy at times(that may be becasue we were a group of young girls though). The waiters in the restaurant were also attentive and polite.
The entertainment in the evenings was good fun and all in english suprisingly even though is is a primarily german and french hotel.
The food was plentiful, the salads were delicious. The hot food and deserts were nothing special but absolutely nothing wrong with them. The breakfast was really good. We were half board and only stayed for a week so the food was not repetitive for us either.
The two pools are really nice and very clean. Lots of sunbeds, and they are cheap to have for the day (1 dinar -40p i think)
It was nice being in a hotel that wasn't just full of English people actually. Some people said that the germans and french were treated better but i would disagree strongly. All in all we loved the hotel and are desperate to go back again next year.
Travel operator: Sunshine
Recommended
15 years 3 months ago
houria palace
is very nice but the food is diabolical dining room staff insolent and rude wouldent go back if if they paid me i have eaten all over the world but this was the indescribable
is very nice but the food is diabolical dining room staff insolent and rude wouldent go back if if they paid me i have eaten all over the world but this was the indescribable
Travel operator: ihomas cook
17 years 5 months ago
This is not a 4 stars hotel, but still a lovely place to spend your holiday.
The rooms were always clean, nothing to complain about there. If something was needed, the reception would help.
The location was okay, a short walk to the marina and free transport to the beach. Still there was some noise from the aquapark nearby, but it didn't bother us.
There was little variation in the food and I`m glad we went out to eat in the evening. No problems with the breakfast, different from our traditions of course but this is Africa and a hotel with visitors from all over the world.
The entertainment was not always that good and its music was load and often disturbing until its end about 11.30 pm. A lot of repetition, but excellent for the children! The entertainment staff made sure that the children would enjoy, and so they did!
The staff are some fantastic and warm people, except some of the "important" people in the reception. One of the waiters gave my two sisters a birthday card for their birthday (!) that was celebrated on our vacation. We really miss some of them.
We spent a lot of the holiday with the pool, playing bocca, waterpolo (really fun) and taking part in the aerobic and aquagym - which never boring.
Drinking was not a problem, I went out every evening, dancing, drinking and having fun.
I will visit this hotel again, I spent my best holiday ever there. There are things to complain about, but these are details that didn`t affect my stay at all. This is a place were families and others can relax and enjoy a different but warm culture.
The rooms were always clean, nothing to complain about there. If something was needed, the reception would help.
The location was okay, a short walk to the marina and free transport to the beach. Still there was some noise from the aquapark nearby, but it didn't bother us.
There was little variation in the food and I`m glad we went out to eat in the evening. No problems with the breakfast, different from our traditions of course but this is Africa and a hotel with visitors from all over the world.
The entertainment was not always that good and its music was load and often disturbing until its end about 11.30 pm. A lot of repetition, but excellent for the children! The entertainment staff made sure that the children would enjoy, and so they did!
The staff are some fantastic and warm people, except some of the "important" people in the reception. One of the waiters gave my two sisters a birthday card for their birthday (!) that was celebrated on our vacation. We really miss some of them.
We spent a lot of the holiday with the pool, playing bocca, waterpolo (really fun) and taking part in the aerobic and aquagym - which never boring.
Drinking was not a problem, I went out every evening, dancing, drinking and having fun.
I will visit this hotel again, I spent my best holiday ever there. There are things to complain about, but these are details that didn`t affect my stay at all. This is a place were families and others can relax and enjoy a different but warm culture.
Travel operator: DeTour
Recommended
17 years 5 months ago
Once again not a 4 star hotel, more like 3*...
The hotel was very clean and the maids were very friendly. Although they took ages to clean the room. They did do beautiful designs with the bedsheets and scattered them with roses on one occasion!
The food was quite nice but very repetitive and odd choices for the time of day we were eating. Waiters were very friendly.
The location was fantastic with the beach 10 minutes away and a playground and the market and shops and the water park right next door-and Sousse only a bus ride away!
The staff at the reception were rude and impolite-they doid not make you feel welcome.
The entertainment was not good, as it was not in english and was disturbing at night when trying to get sleep.
I would visit the place again purely because of the location-although the Vincci hotel seemed much beeter-that too was 4 star and only opposite Houria Palace.
The hotel was very clean and the maids were very friendly. Although they took ages to clean the room. They did do beautiful designs with the bedsheets and scattered them with roses on one occasion!
The food was quite nice but very repetitive and odd choices for the time of day we were eating. Waiters were very friendly.
The location was fantastic with the beach 10 minutes away and a playground and the market and shops and the water park right next door-and Sousse only a bus ride away!
The staff at the reception were rude and impolite-they doid not make you feel welcome.
The entertainment was not good, as it was not in english and was disturbing at night when trying to get sleep.
I would visit the place again purely because of the location-although the Vincci hotel seemed much beeter-that too was 4 star and only opposite Houria Palace.
Travel operator: XL
Recommended
18 years 3 months ago
The chambermaids do work hard and leave rooms clean but they can be very slow, had a do not disturb sigh on out side of door yet the they still came on in.
Food was terrible, eggs at breakfast were raw and chef was cooking ravioli on one of our nights there which when given was raw. Lasagna was burnt and different dishes were not cooked properly and very bland food was more suitable for the French and Germans as this hotel is contracted to a French travel agent.
The location was very good close to beach and Marina were thank goodness has some very good restaurants.
Female receptionists very arrogant and aloof and not helpful at all. Again the entertainment was arranged for the French and Germans even for the children no music in English.
Food was terrible, eggs at breakfast were raw and chef was cooking ravioli on one of our nights there which when given was raw. Lasagna was burnt and different dishes were not cooked properly and very bland food was more suitable for the French and Germans as this hotel is contracted to a French travel agent.
The location was very good close to beach and Marina were thank goodness has some very good restaurants.
Female receptionists very arrogant and aloof and not helpful at all. Again the entertainment was arranged for the French and Germans even for the children no music in English.
Travel operator: panorama
18 years 4 months ago
Not a 4star by any stretch of the imagination. The rooms themselves were adequate and were kept reasonably clean. Towels were changed everyday and rooms were tidied and beds made (however we are unsure of how often the bed linen was changed). The air conditioning worked well and was a big plus.
Unfortunately that's where the good stuff ends!
Food in this hotel is horrendous. Breakfast was just about managable so long as you don't mind bread and croissants everyday. There were plenty of other dishes but we couldn't stomach pasta, grease-covered eggs or salami-type meat this early in the morning. Drinks at breakfast were weak tea or sugary apricot or strawberry juice. If you want fresh juice then the hotel charge you 1.500dinars for it!!! (The cheek of it!)
The evening meal was no better. Poor choice and hard to stomach.
During our stay we were both ill, suffering from stomach cramps and frequent visits to the toilet! After speaking with other guests it emerged that we were not alone - almost everyone we spoke to complained of the same illness.
Reception staff were rude and absolutely useless. The rep wasn't much use either.
Entertainment was geared around the French and German guests (ok if you like Celine Dion)
The location of this hotel in Port el Kantaoui is great with the beach and resort centre within 5mins walk. However, all things considered we wouldn't visit this hotel again.
Unfortunately that's where the good stuff ends!
Food in this hotel is horrendous. Breakfast was just about managable so long as you don't mind bread and croissants everyday. There were plenty of other dishes but we couldn't stomach pasta, grease-covered eggs or salami-type meat this early in the morning. Drinks at breakfast were weak tea or sugary apricot or strawberry juice. If you want fresh juice then the hotel charge you 1.500dinars for it!!! (The cheek of it!)
The evening meal was no better. Poor choice and hard to stomach.
During our stay we were both ill, suffering from stomach cramps and frequent visits to the toilet! After speaking with other guests it emerged that we were not alone - almost everyone we spoke to complained of the same illness.
Reception staff were rude and absolutely useless. The rep wasn't much use either.
Entertainment was geared around the French and German guests (ok if you like Celine Dion)
The location of this hotel in Port el Kantaoui is great with the beach and resort centre within 5mins walk. However, all things considered we wouldn't visit this hotel again.
Travel operator: Panorama/MyTravel
19 years 3 months ago
This is definitely not a 4* Hotel in any country. The hotel grounds are full of cats that roam around the hotel lobby, sitting on the chairs and tables and the swimming pool areas so needless to say there was an overpowering smell of cats.
The soap and shampoo left on arrival is never replaced. The water in the bathroom stank so much that we ended up buying bleach and air freshener.
The cleaning was haphazard, the sheets and towels would be taken from the room as early as 10 O'clock but you would still be waiting for towels at 14.30.
The food in the restaurant was awful and only ever lookwarm. There were some interesting combinations at breakfast (spaghetti and cheese, chillied luncheon meat), flies crawled all over the food and we noticed that the waiters would take the unused butter swirls of used plates and put them back on the main plates in the servery. Meal time was a pantomime and you ended up queuing for every course. The British holiday makers tended to be stuck in a corner at the back of the restaurant where the air conditioning couldn't reach, if you end up there insist you are moved.
With the exception of a small number the hotel staff were largely sullen, liked taking the piss and were only interested in how much of a tip you were going to give them.
The entertainment was abysmal, the night we arrived it involved dragging poor unsuspecting holiday makers on stage and then asking them to parade up and down as if there were on a catwalk.
There is only one way in and out of the hotel to the resort. As you approach the gate take a deep breath (or cover your mouth and nose with a hankychief) because the smell of horse piss will make you retch. It is disgusting! and takes your breath away.
The soap and shampoo left on arrival is never replaced. The water in the bathroom stank so much that we ended up buying bleach and air freshener.
The cleaning was haphazard, the sheets and towels would be taken from the room as early as 10 O'clock but you would still be waiting for towels at 14.30.
The food in the restaurant was awful and only ever lookwarm. There were some interesting combinations at breakfast (spaghetti and cheese, chillied luncheon meat), flies crawled all over the food and we noticed that the waiters would take the unused butter swirls of used plates and put them back on the main plates in the servery. Meal time was a pantomime and you ended up queuing for every course. The British holiday makers tended to be stuck in a corner at the back of the restaurant where the air conditioning couldn't reach, if you end up there insist you are moved.
With the exception of a small number the hotel staff were largely sullen, liked taking the piss and were only interested in how much of a tip you were going to give them.
The entertainment was abysmal, the night we arrived it involved dragging poor unsuspecting holiday makers on stage and then asking them to parade up and down as if there were on a catwalk.
There is only one way in and out of the hotel to the resort. As you approach the gate take a deep breath (or cover your mouth and nose with a hankychief) because the smell of horse piss will make you retch. It is disgusting! and takes your breath away.
Travel operator: Direct Holidays
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