44 Reviews
Traveller Rating
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Excellent17
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Very Good13
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Good8
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Average4
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
The rooms were always spotlessly cleaned, the let down was the pool area, it was not cleaned during the two weeks we were there. A bit too busy around the pool for our liking, but made some good friends.The reserving of sunbeds is a bit of a joke, if you are not up early to get your own beds they shouldnt be kept for you!!! The fixed priced shops were a 10min walk away, and the main walk to the marina was 10 mins filled with many shops on the way. Hotel staff were very good, friendly, couldnt do enough for you. Especially the bar staff in the downstairs bar , before you had even finished your drink another one was there for you. Entertainment- These guys work from morning till night, and are always smiling and having a laugh.
Travel operator: Thomas Cook
From 17th of September until 2nd October 2008
After a short flight over from Bristol we arrived at this Hotel about mid morning and were very disappointed with what we found, the brochure stated
Travel operator: Thomas Cook
Rooms very nice very good choice of food every member of staff made you feel like royalty a big thank you to all.
I have been to Tunisia many times but it was my husbands first time he really enjoyed it the best hotel and holiday Ive had in Tunisia hi to SAM in animation team book this hotel you will love it like we did we are going back thanks again to all you lovely staff we were in room 1376
Travel operator: Thomas cook
Unable to get a cup of coffee or a drink. Our expectations were even more in decline when we went for breakfast. One big shambles for unappetizing food. Lunch was better, but by that time we were getting hungry! Dinner was a down hill trip.
The choice of an A La Carte meal was available for one evening of our stay. Thank goodness. our stomach's would not have stood that more than once. It was awful. Gordon Ramsey should visit. He can use just the right expletives to describe such gastronomic delights.
In the bar the staff were friendly but after two evenings we were willing to go to bed early to break the boredom. But the noise kept us awake so the next night we stayed in the bar.
Tried the disco and although a little aged for that sort of thing, we found they only had one record of the Bee Gees. When we were just getting in the move. The only one time we went to the evening entertainment we found the entertainers dressed in nappies and hitting each other with loofers. Probably better on the other nights. Perhaps they do not wear the nappies!
The Turkish Bath was good. My partner enjoyed the treatment but got a bruise on her nose during her facial treatment.
There is a doctor on hand so don't worry if you do intend to try that experience. But of course you can bring it to the attention of the Thomas Cook Rep. Why? They don't care either. Finally I got a stomarch upset but although hard to drag ourselves away under those pleasurable circumstances, we were off home. Great.
The only thing that saved us from complete dispair was the company that we had with two like minded holiday makers who were also feeling as depressed as us. But at Monastir airport we found many others that expressed the same feelings.
Also found that tipping the right people got the best service. So get plenty of those loose Dinars. (Pity my partner did'nt do that before her facial treatment) You will recognise her in Bromley. The lady with the red hooter!
Travel operator: Thomas Cook
The hotel was kept clean to a good standard. The hotel is a good hour & 30 mins from airport but in a nice area not far from the beach. Some shops are close by.
The marjority of the hotel staff were friendly and approachable with good understanding of English language. Some were rude and ignorant. One of the entertainment team needed watching; thought nothing of inappropriate remarks, touching and just pushing children into the pool. He made our party feel uncomfortable and we thought him very rude and obnoxious. The entertainment on an evening... what entertainment? The best entertainment was provided one evening by a guest at the hotel doing a belly dance! The disco was for over 18's and was very dated the bar manager very unfriendly and even though no one was in the disco he would not let our older teenagers go in just to dance. Two nights running we were asked to leave. Through the day lots of activities were going on and we were not forced to join in. Plenty of pool tables. A gym,saunas and massages were also available. The animation team did a good job not only organising daytime activies but did the entertainment on the night also and apart from one member were nice to people.
I would visit this hotel again.
Travel operator: Thomas Cook
The hotel looks lovely and was not too lively but a few nice bars the pool was great indoor pool could have done to be a bit nicer.
The staff were very friendly and the bar staff too and they never forget a face they make a grand fancy cocktail a must for any lady !!!!
The night club was ok would have been better if people went in Bibi was a great laugh he's the DJ a real nice guy when you get to know him. The Fun guys are great really friendly and a right laugh they give good entertainment throughout the week made us laugh anyway!! Maurad a nice guy din't get to speak to him much. Willy he's a real gent and funny, Kimo great with the kids a nice guy. Nino what can I say is fav word for the ladies Pamela you'll see why when you get there!!! A real Casanova but he's very harmless and a bit of a laugh, last but buy know means least Rio hes' lovely could havr brought him home he's a right cutey my favourite loved him!!! These guys were great entertainment and made our stay a laugh!!! A big applause!!!!!
The food was nice very different a lot to choose from but not a big variety for kids. The a'la carte was lovely recommend the continental one!
The Medina was about 5 mins away if you like a good haggle youl love it! The beach was close again a few mins away.
There are trips to go on through the stay the pirate boat trip is great with good entertainment, we also did the Zulu night it was fab went round the zoo then was swept away by the entertainment whilst enjoying a sit down meal defo recommend!!!!
Well that's my review we had a lovely week and are hoping to go back next year when weather a bit hotter we will come back to this hotel in the future!!!!
Travel operator: Thomas cook
Rooms nice and clean every day, hotel spotless as well.
Food just wish there was some fruit for breakfast, kids ate really well.
Staff excellent all around.
Animation team fantastic, things to do all day, not too pushy, just making sure you get the best from your holiday.
Kids club, plenty for them to do, no one gets left out, kids were bored when we got home. We loved it.
The staff keep you in fits of laughter all day.
Trips you have to do the Sahara 2 day, just excellant, even the kids had a good time. Worth every penny.
Travel operator: thomascook
If you were on our coach late on the 13 Sep my hubby would like to apologise for making everyone wait whilst he went to the toilet at the first drop off, thankfully the only toilet calamity we had!!!
RECEPTION
On arrival what a refreshing change,there was no hustle and bustle, everybody was very relaxed and friendly. We were asked to go to our room where the bell boy would bring our bags, they arrived in less than 10 minutes. I must say every dealing we had with reception was polite and friendly, they spoke very good English.
RESTAURANTS
Breakfast was a little dissapointing but lets be honest, no matter where you go in the world you'll never find the great british fry-up. Lunch and dinner were fantastic for both adults and children, plenty of choice, none of us went hungry. The waiters again were great, they knew what you were drinking after the first night. On our last evening there I wasn't drinking because of flying and our waiter sneakily gave me a bottle of rose wine to take home. Just a small sign of the good service we received here.
POOL
The pool is a really unusal shape, all twists and turns, just be careful as there are some missing tiles and it does get slippery around the edges when wet, I still have the bruises to prove it. If you're not up for a laugh then don't sit near the water polo goals as you will get soaked and hit with the ball (we sat there every day)!!!The childrens pool is secluded from the main pool with it's own beds and parasols, which I thought a good idea, much safer for young ones.
BARS
Only really used three out of the four, we found the top bar (in reception) very snooty, I even nicknamed it the posh bar. The pool bar was good,obviously we never had to change out of our swimwear and we also had lunch there every day, very friendly if a bit sleezy. The disco bar was well stocked and they had bottled lager instead of draft. Our fav was the Cactus bar downstairs in the inside garden area, staff were on the ball and again knew what you wanted and often sent it over to your table before you'd finished the last, many thanks to my fav barman Hamed.
RESORT
Although a bit out of the way it was nice not to be in the centre of things. Saying that, you was never more than 5 minutes from anything whether it was the Medina, the beach or the ice rink (beware,if you've got your own skates then take them)!!!
ENTERAINMENT
Now for my favourite part, what a great bunch of people, Mourad just needs to lighten up on his staff a bit though. The team will try to get you up to join in but there is no pressure, if you give it a chance though, I promise you, you will enjoy yourself. We'd never tried archery or petanque before and thouroughly enjoyed it, the key is to not take things too seriously and have a laugh. The animators the stood out were Kimo the mini club rep who was absolutely fantastic with children of all ages, our son is 11 and had as much fun as the younger children. Nino was the sort that doesn't understand the word no, so if you don't want to join in stay away from Nino,our fav was Willy, he had the sweetest, friendliest nature and if you didn't want to join in then he never tried to force you,just say freeee willlllllyyyyyyy,willy you want to be freee!!! He must have seen the film as he found this hilarious.
This is definately a hotel myself,my husband and the boys would visit again,none of us wanted to come home,all i can say is well done to all the staff at the Hotel Chich Khan, BIG applauso!!!!
Travel operator: Thomas Cook
Food very poor - especially breakfast (toast, scrambled egg and pig fat).
Entertainment is run like a second rate Butlins - absolutely pathetic. Animation staff do their best but ALL secretly hate their boss (miserable Mourad).
If you don't expect good standards and are not used to staying in a quality place then you'll love it here.
However, if you are expecting a little more then it's the wrong place for you.
If you are already booked and going to the lovely Chich Khan take this advice; Change your booking.
Seriously, we put in a huge complaint when we got back. The Rep ran out of complaint forms and spent the whole fortnight apologising to people. Too much wrong with it to list here.
The worst place we've ever been to - and we've been to quite a few places!
Travel operator: TC
We went all inclusive and the food was very good indeed and it seemed to get better as the holiday came to an end and it was so clean ,I saw one man polishing the floor for 4 hours non stop the staff are unreal they work very hard and treat you like kings honest. I have been to many hotels and this was fantastic, the location is a bit of a let down there is not a lot to do its based all around the hotel but I knew that before I went.
The beach is a lovely sandy beach and the hotel has a stretch of its own ,the entertainment team were good i have a 8 month old baby and Alex one of the entertainers worshipped him and wherever we went the local people would stop and make a fuss of him the. We were a little worried before we went.
We had heard that they can be nasty people but it is safe and the people are so friendly it
Travel operator: THOMAS COOK
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