I was dreading this holiday after reading reviews, but put other people's opinions to back of mind and went with hope of a good time. The hotel cleanliness was excellent, rooms were cleaned daily and clean towels daily. We also got clean pool towels every day. The food was nice but did get repetetive, I am quite fussy but always managed to eat. The location was really good, just out of town so was quiet, but only a five minute dolmus ride into town. The majority of the staff were very friendly but there was one bar staff who let the side down. He was very rude to guests and it seemed to his co-workers. Once it got to 10.55pm he would say it was the end of all inclusive and refused to serve anyone else, this annoyed a lot of people. The entertainment in the day was good, staff tried to involve all guests but didn't hassle you if you said no. Evening entertainment wasn't good so we tended to go into town on a few nights. On our day of leaving we had to check out at 12 midday and didn't leave till midnight, we didn't keep our rooms on and were told that we could use the shower in the spa, we did pay

We arrived at the hotel on 16/06/2008 and on first appearance the hotel staff seemed to be pleasant if not a little abrupt, but we put it down to the turkish ways, although we have travelled to Turkey previously and not found them to be as unfriendly.

On 21/06/2008, at approx 12pm an announcement was made over the loudspeakers around the pool area that there would be a traditional Turkish wedding that evening. At 3pm, staff approached us as we were laying by the pool and told us to "move". This order was refused and we stayed put. We were told to take it up with the hotel manager, but as that would involve moving, we requested that maybe the manager would like to come and explain why we had to move from the pool area at 3pm as the pool was open until 7pm. The manager refused to appear.

That evening, the food in the dining hall was cold and inedible and resembled the dishes served at the lunchtime sitting. There were not any visible waiting staff and the dining tables were not being cleaned and cutlery replenished between guests. When upon leaving the dining hall, we found most of the outside area of the hotel around the pool bar (evening area) cordoned off and we were only ALLOWED on the patio area outside the dining hall.

The pool bar had been didvided off and we were only ALLOWED around the back of the bar where there was ONE person to serve all the hotel guests, but the wedding party had seven barstaff to serve them although they were being waited upon.

When we went to reception to try and talk to the hotel manager to complain of the lack of service, we were laughed at!!!!!!

We were later informed that this wedding was the cousin of the Hotels' Owner!

When we first arrived at the hotel, we were told by staff that we were able to collect 3 drinks per person from the bar, but halfway through the holiday, it was lowered to 2, which was not helpful as there were 7 people in our party and as it is an all inclusive hotel, why are there any restrictions???

All these problems caused us to eat and drink in the town of Altinkum which means this holiday has proved to be very expensive, considering we have paid for an all inclusive holiday. The First Choice rep tried to be helpful and concurred with the issues raised and on our day of departure was having her own trials with the hotel as they had stopped her using the conference area for her welcome meetings.

This hotel seemed to be very confused with the term All Inclusive and we would forcefully urge First Choice to reconsider placing any guests into this hotel.

the hotels was run down the ceiling was splitting in two places there was no aircon in lobby. the staff were just plain rude.the rooms were very basic. glad i did not stay for more than a week.
the food was very basic too, ok if you liked chicken and curry. my 3 year old lived on chips and ketchup. the staff in the dinner hall were very friendly and made every effort you enjoyed your very plain an basic meal.
we had a 2 hour transfer from bodrum airport. the drivers were maniacs with sheer drops at the side of the roads the driver made the coach sway so much i was frightened for my safety, he overtook a slow moving lorry on a bend and as another car was coming the other way he blasted on the horn at them to move out of the way!!!! never again!!
the catering and waiters were excellent very friendly but the lobby staff were in a league of their own in all the years i have been travelling to turkey i have never encountered staff so rude and un helpful as those people were.
we went all inclusive but it wasn't! with it being so hot i tried to get icecream for my 3 year old only to be told i had to pay for it. it was free tho between the hours of 3pm and 4pm wot a joke!!!
the was a little bit of entertainment for the kids a disco of some sort from 9pm till 9.30pm then nothing.
there was not even a kiddies pool! no pool attendants no life guard nothing.!!!
with the flight not getting in till the early hours of monday morning i was told i could extend room on our departure on sunday due to the fact our flight did not depart till 10.40pm from hotel. i was sorely disappointed as we still had to check out at midday only to be told that from 12 onwards i had to pay for food and drinks. how could they sit and watch a 3 year old go without food and drink and have to sit in an un airconditioned lobby for 11 hours. that was unbelievable to say the least!!!
needless to say i WILL NOT EVER return to THAT hotel!

although this was not the hotel we had originally been booked into we had very few complaints, the Hotel was very clean and rooms cleaned daily. Reception staff had a funny way of not being able to deal with issues independently and always huddled in groups of 3-5 to sort out even the simplest of tasks. The entertainment team were very friendly and always eager to get you up and joining in. Although the entertainment was basic it always managed to cause us a few giggles!! The food was a bit repetative but always edible (turkish food mainly, but who goes on holiday to have english food, butlins would be a better choice of destination for these people) The alcohol on the all inclusive seemed to have a low % and you could merrily drink all day and still be sober. We only stayed here for 3 nights then got moved again, but would recommend this hotel.

After reading some reports on this hotel i was thinking have i done the right thing by booking. and the answer was yes.

The food was excellent my two children ate something every night which was not chips. they were even trying new foods. breakfast was the usual continatal breckfast. We did not eat in the hotel resturant lunch time as we waited for the hotel poolside snack bar to open which served burgers and chips and turkish pizza. I would recommend turkish kabab on turkish night (yummy)

As for the cleanliness well what can i say. apart from 5 * there were always people cleaning. the hotel pool side was spotless. room cleaned on a daily basis with fresh towles.

The location of the hotel was good.It was about a 5 min walk down to the little beach or if you fancied the main beach it was a plesent 15 min walk past the fun fair and Marina. once on the main beach you can shop and eat all day.

The hotel staff were ok, very polite and freindly.

The entertainment was done in the ampithetre at night where they started of with the kids mini disco which my two loved. while we were there we watched turkish belly dancing and the traditional folk dance. although we did not join in with the day time activities there was something going on all day for adults and kids if you wished.

I would not worry about reserving sunbeds as there were loads. the poolside staff laid them out for you got you mats and even tables for your drinks.

The only downside was the all inclusive drinks. unless you liked local vodka, Gin or beer you had a choice off fruit juice or water. unless you wanted to pay as they have to import it in. But if you go into a supermarket while you are there you will notice this is all they sell as well.

Hotel very clean, clean towels daily The food was good dispite previous reports mainly chicken dishes but varied same for the second week ,but alot to choose from and always hot. Salads were plentyful. The pizzas were good on the snack bar. the bar did tend to run out of something each night, but if thats all there is to moan about. People complained that it wasnt 5 star but the brochure said three star plus, it was 5 star from the hotel ratings in Turkey. You dont go to Turkey expecting british way of cooking if you do then stay at home .Just a short bus ride to dolphin square and to the market , local bus to the beach, but only a short walk, a bit dark of a night. Hotel staff were ok, one or two let the side down.The evening entertainment was poor though,they did encourage you to join in with games during the day, those guys were really friendly to all ages staying there.
I will be going back again

Rooms are cleaned every day however myself and many other families at the hotel reported belongings going missing and our safe wa opended once. The hotel could do nothing about our belongings going missing. The patio door was oftern left open by the cleaners.

It is a briliant location as it is 10 minits from the beach and a short bus ride to the local shops, market, bars and clubs.

Staff at reception are helpfully, however bar staff are rude and perverted.

My sister cut her foot open in the pool, twice. One girl was ruched to hospital when she cut her foot in the pool. Had to be moved room twice, once beacuse aircon brok and the second beacuse the toilet started leeking. They then tryed charging us for braking them both??

My bed broke twice, the first time i rang reception and they told me that they were aware of the bed being broken and they had already arranged for it to be fixed in the morning. They did not pre warn me tat the bed was broken and it collapsed as i sat on it and i hurt my leg. This happened again after they had apparently fixed it.

Drinks re limited to local drinks and are only freen before 11pm. Food is at limited times and is not nice. The burger bar is good!!

Never would i go back there

Rooms - very nice.
Food - was very repetitive same lunch time and evening.
Staff - most staff were pleasant but bar staff were rude.
The Pool for the waterslide and the childrens pool had to be closed due to the number of complains,saw quite a few accidents which were caused by missing or chipped tiles.
Entertainment - for a 5 star hotel you would expect good entertainment,you are going to be very very disappointed.The entertainment was extremely poor.

We paid 1st choice for 14 days all inclusive but only got 13 days,had to check out of the Hotel at 12pm but did not fly until 4.30 in the morning we were expected to pay

We got back from our holiday on Sat 25th August, to be honest we were not looking forward to it due to all the negative reviews.
We can honestly say we were very surprised. From the moment we got to Gatwick we had a brilliant time, we cannot fault First Choice at all they were brilliant. The transfer from Bodrum airport was a long one after the flight, but the views along the way were beautiful so it soon took your mind of it!
When we arrived at the hotel it looked lovely, especially compared to some of the others we had passed! We were greeted warmly by the reception staff who spoke very good english we had our luggage taken to our room which was a welcome break as it was so hot, ha ha! The guy on reception was very helpful he gave us all the infomation we needed. We did pay for a safe which was 42 lira for a week which is about

We have just returned back from two weeks at this awful hotel, where do we start.

On arrival we checked in and paid for our safety deposit box which cost 84 lira, only for them to try and charge us again on checking out, as far as we could see nobody behind the reception desk knew what they were doing. No communication at all, we also had to ask for receipts when exchanging travellers cheques to there horror from the look on there faces. Very odd.

We were booked to have inter connecting rooms which were fine but as we had three children we requested a pool/sea view only to find a damn building site from the balcony, when we complained about this they told us that was the garden view... They told us and our rep that the hotel was fully booked, but that was another lie. The only way to get your pool/sea view is to slip a member of staff some cash as we spoke to several family's to find this is how they got the room they wanted.. Bad patter considering we had booked a year in advance to make sure we got the right view.

The animation team were non existing the first week, the food was terrible, not enough choice for young kids. Staff were very very rude. Apart from girl who did night shift called senem.if only the rest of them could have been more like that it would have been easier to communicate....

After 11.00 you have to pay for drinks, so much for all inclusive........

Altinkum itself is a great place and we would go back but not to the garden of hell. Anyone visiting Altinkum must pay a visit to the Sahill restaurant, great food excellent staff and brilliant atmosphere. Thank god for them and the weather and the company we had or this would have been a long two weeks....

They call this hotel 5 star. Not in our books, we'd class it as 1 star and that is being generous!!!!!!!!

If you do go to this hell hole then always ask for receipts.

The aqua park is a good day out.