we sailed on 5th may the maiden voyage. It was a disaster from the word go. the cabins were cramped. the food was awful, the worst holiday food i have ever experienced. we waited 45 mins for our first course, soup, which was luke warm. there were no hot plates at all on board. getting drinks was almost impossible, there was clearly not enough staff on this ship.the lido upstairs was like transport cafe.there was no entertainment during the day, shows at night were good, but short.no dancing because the bands were not dance bands, they just seemed to play for themselves. not the the customers. there were repairs or painting throughout the voyage all week This ship was clearly not ready to sail. there was a mass meeting in the dining room one day to air greivances, we did not know where this meeting was taking place, and when we enquired, we were told by reception that there was no such meeting, a deliberate lie, to discourage us from attending. we signed a petition along with many other names, and awaited results.all the internet machines were conveniently off line for the week.even on our last day we booked an excursion to palma and were sent on the wrong excursion, many came back by taxi to the ship.numerous problems with toilets on ship all week. all this has been lodged with thomsons customers services, who graciously offered 40 pounds per person compensation, what an insult. we have referred the matter to senior management and to ABTA. thomsons must not get away with this!
Travel operator:
thomson
