We only get the opportunity of going on holiday over the Christmas break due to work and decided to 'push the boat out' as this was to be our first holiday in 2 years. This was to be my first cruise and certainly my last with Thomson's. We paid to upgrade to a room with a port hole which cost £150 and were guarenteed a double bed, but that was not be, the beds were in an L shape and when we asked for the staff to change this we were told it couldn't be changed and that they were not going to try to accomadate this! As for the entertainment, well this is disguisting, it was all aimed at people over 65, 3 bars all playing either piona music or easy listening, there was nothing with a bit of life to it until midnight when the disco kicked in just for all the teenagers to emerge from wherever to listen to acid and garage music!! The other people we met on board all complained how bad it was and we even complained to the cruise direct Gavin Carol who just shruged and said he hoped we enjoy the rest of our holiday, no idea of how to cope with customer complaints. If you are unlucky enough to go on this boat I advise you take a flat pin plug adaptor as european ones don't fit in the cabins. When we mentioned this to reception they said we could buy adaptors in the duty free shop, so we went and the great news was that they do sell adaptors, european adaptors!! So we pointed this out to the reception staff and their great solution was to get ready in the corridors as they have round pin sockets!!! Great customer service for a £2000 holiday.
The ports we sailed into were atrotious with the majority of them being commercial.
I never complain but this was so bad that we have complained to Thomsons who have replied in a such as manner that we are now taking this up with ABTA, as are friends we got to know on the boat who were treated in a worse matter than us.
I have read the other reviews about this holiday and am gob smacked.
I will praise the restruant staff though, very pleasant and the entertainment they provided was 1000 times better than the trash they had in the Can Can (renamed Can't Can't)lounge!
Travel operator:
Thompson