your not messing does that eat into your stay goa side,i pressume it does nasty,i hope they pay the mini bar bill.

THAT would drive me crazy .

Alan

That happened to us a Xmas but at least it was overnight in the Hilton, not during the day. Poor you, but hope you have a great time when you get there x

You going to the meet at Mai Thai this week? I'm off tomorrow, maybe see you!

Oh hun I hope you make up for the missed time when you are there. shame Ron (OH) and there won't be ther until 10th of April for honeymoon. But Honeymoon or not the place is a thrill in itself.

take care have a drink for us

Jeannette and Ron

xx

(Goancrazy and ROnaldo190172)

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text style words edited out as per posting rules
Fiona ht mod

was anyone on this flight I need the flight number to claim compo

It's too late to clam compensation for a 2007 flight.

vegasone wrote:

was anyone on this flight I need the flight number to claim compo

7 years ago??

Yes Glynis, I think seven years ago is too long, there is a statute of limitations on this I believe.

Doe

It's too late to clam compensation for a 2007 flight.

NO it's not to late, the ruling (EC 261/2004) is back dated to Feb 2004 however it becomes a bit harder to fight your claim earlier than 2007.

As long as your flight departed or landed in an EU country you are covered under the compensation ruling.

The statue of limitations is only applicable should you end up having to take them to court and it is 6 years or 5 years in Scotland.

I agree, you can try to claim, but being as Thomsons are denying claims that are over 2 years old, citing the Montreal convention, they are hardly likely to roll over and pay out for a 7 year claim, knowing full well it's outside the statute of limitations!

Also, did they pay for your stay in the Hilton and give you food vouchers?

We had a 3 day delay in Menorca in about 2001 due to the taxi strike. We were put in an AI hotel and received compensation.

There's some information here that you may find helpful

http://www.moneysavingexpert.com/travel/flight-delays

Also, did they pay for your stay in the Hilton and give you food vouchers?

Worth noting that you are still legally entitled to compensation even if the airline put you up in a hotel and provide food / refreshments.

Don't be put off by airlines making it hard, stick with it and pursue your claim that is your legal rights.

i had a 19 hr delay in egypt 2009. but at least we were put up put up in a AI hotel overnight.
delayed last august for over 24 hrs in Lanzarote. we had booked a week AI, put up in a hotel (eventually) overnight. basic meals, no drinks apart from water to begin with! when i protested for my 11 year old grandchild who wouldnt drink water we were offered dilute orange eventually! totally bad experience.
keep meaning to put pen to paper for both !
Lanzarote experience was a total nightmare!
vegasone i wish you luck

(i) Firstly if you have been delayed by more than 3 hours you need to check the distance that you are travelling, use this to calculate flight distance http://www.travelmath.com/

(ii) Use this template to send (a) an email to airline involved and (b) back it up with a recorded delivery letter. -

(Your address here]

Dear Sir/Madam,

[Reference: flight number]

The flight was supposed to depart from [departure airport] at [time], but was delayed by over [number] hours.

Under the EC Regulation 261/2004, I am entitled to the sum of € [see compensation details below] compensation and look forward to receiving the £ Sterling equivalent within the next 14 days.

I attach a copy of the ticket.

Yours sincerely,

Use this to work out your claim, remember your flight must have either departed or arrived within the EU

Flight distance Up to 1,500km (932 miles) arriving More than 3 hours late - Entitlement €250

Any flight within the EU over 1,500km (932 miles) or any other flight between 1,500km-3,500 km (2,175 miles) more than 3 hours delay €400

More than 3,500km (2,175 miles) Between 3-4 hours delay €300

More than 3,500km (2,175 miles) and more than 4 hours delay €600

REMEMBER it's not too late to claim, the ruling (EC 261/2004) is back dated to Feb 2004 however it becomes a bit harder to fight claims earlier than 2007.

As long as your flight departed or landed in an EU country you are LEGALLY covered under the compensation ruling.
The statue of limitations is only applicable should you end up having to take them to court and it is 6 years or 5 years in Scotland.

kiltman thanks for the above information it will certainly help me
for me i have the booking details from my delay last August and the printed sheet we were given from Thomson giving flight details and reason for delay 'technical problems'!
what i dont have is the tickets or copies of them,
as for the 2009 flight i was delayed on i only know the flight number and approx times of delay, no other proof.
i know the 2009 flight i was due to fly home on was delayed leaving Newcastle on the outbound flight that day.
which resulted in the crew being out of time to fly us back home.

The website they use for calculating is greatcirclemapper although I would presume travelmath would come up with the same answers. The length of delay is calculated by the arrival time, not the departure time.

You are not automatically entitled to compensation. It depends on the reason for the delay. Anything classed as extraordinary circumstances is excluded from compensation, but not from duty of care. The list of what the NEBs consider to be extraordinary is on the CAA website, although the list is not binding, and doesn't cover all extraordinary circumstances.

You are covered under EU261 for any flights departing the EU, irrespective of carrier. You are only covered for flights arriving in the EU if the flight was operated by a community carrier.

thanks sunaddict, for me i know the distances for the delayed flights.
am not usually one for claiming compensation hence the reason i havnt persued the 2009 flight, but not sure if the crew being out of flying time is extraordinary circumstances. Thomsons must have known before the flight left Newcastle the crew would be unable to complete the return flight that day.
the Lanzarote flight delay was a nightmare ,we were around 10 hrs stuck in areciffe airport before being shuttled at almost midnight around lanzarote to different hotels, with 2 babies in tow very difficult time.
reps and customer service from thomson was very poor, i even had to phone my local travel agent in england from lanzarote for them to contact thomsons uk to get some answers. total delay almost 28hrs.
this is the reason i intend to persue the claim for this flight delay

Good luck with your claim. None of the airlines are paying out on this regulation without a battle. I used to deal with complaints at a retail level, and Thomsons have never been great at Customer Service.