Accommodation Changed - Holiday Complaints, Holiday Forums

Accommodation Changed

dizzyjs

2011-07-23 02:10:30

Hi,

What a disaster...Going on Holiday with my Niece & Nephew to Zante on Sunday 24th July and received a message today on my voice mail to contact TO, Only thing being they'd closed by the time i got the message so checked my on-line booking and my accommodation has changed!!
Not only does this mean that we can't stay together but the new accommodation is nowhere near the originally booked accommodation, It's 20 mins from the beach not 3 mins like the original booking and a lower star rating.
Our Niece & Nephew are devastated but their booking remains intact so they think they can't complain,Only reason we planned the Holiday was so that we could do the sightseeing together as they've stayed at the hotel and know they owners. We've even booked car rentals etc.
I'm wondering if I've got my rights correct as to a Travel operator changing accommodation.
We'd be entitled to:
Receive a refund for the difference in price when you accept an inferior quality holiday
A better or equivalent holiday without being charged anymore
Receive a refund without a cancellation fee

Could we claim for the Car hire etc if we request a refund as the accommodation we had booked was No 1 in TripAdvisor and nothing else is available in area, Also and could our niece & Nephew make any claim??

Off to try and get some sleep,can't help but feel the TO ruined our long awaited / planned Holiday!!

Any advise or help would greatly appreciated

Dizzy

luci HT Mod

2011-07-23 04:07:58

Re: Accommodation Changed

Hi and welcome to HT!

dizzyjs wrote:
Hi,

I'm wondering if I've got my rights correct as to a Travel operator changing accommodation.
We'd be entitled to:
Receive a refund for the difference in price when you accept an inferior quality holiday
A better or equivalent holiday without being charged anymore
Receive a refund without a cancellation fee

Yes that sounds right.

dizzyjs wrote:

Could we claim for the Car hire etc if we request a refund as the accommodation we had booked was No 1 in TripAdvisor and nothing else is available in area

No, unless this forms part of the contract with the tour operator and was booked with them.

dizzyjs wrote:

Also and could our niece & Nephew make any claim??

Not if they are on a separate booking and are being provided with what they booked.

Who is the tour operator and how did you pay, eg by credit card?

luci :wave

steve8482

2011-07-23 11:09:48

Re: Accommodation Changed

Bit late now, but when you say

Receive a refund for the difference in price when you accept an inferior quality holiday
A better or equivalent holiday without being charged anymore
Receive a refund without a cancellation fee

was that taken for the T&Cs in the contract or just a good guess? It's not far off what I'd expect to find in the T&Cs but your rights are what are written there, how they compensate for the lower star rating is variable. But there's almost certainly something else - late notice compensation! Most operators give compensation if they make a major change this close to departure and downgrading will be a major change. This usually applies whether you take the alteration or cancel and get a refund, the amount usually varies on a sliding scale starting at about 56 days notice but this close you'll be in the top band. If they try to shove something in your hand at the airport don't sign for anything until you've read it carefully and make sure you understand the T&Cs before you go in case they try to underpay.

Whiich operator and hotel was this?

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