Here's my next moan about Airtours:
Not only do they tell me fibs about hotel no1 and cheat me in to going to hotel no2 that gets trashed by Emily, they then dump us into hotel no3 which is a basic 3 star place in Cancun and promise to give us a large refund which we were due because of the huge price difference between hotel no2 and hotel no3, but said refund still hasn't appeared almost four weeks later!!!!!
This isn't just a couple of quid of MY money i'm talking about. I rang on Monday, chasing it up and the woman I spoke to lied through her teeth saying they had to wait till we got back off the holiday just in case we got a room upgrade???????

What room upgrade??? These people must have all been given a book of b****** lines to feed to people whenever we ring up. They totally amaze me. I gave my credit card details AGAIN and she said the money should be in that account within 7 to 10 working days. I spoke to an Airtours office manager whilst I was on holiday and he said credit card refunds are given by 5 working days!!!

If any of you are reading this and still considering booking through Airtours, I strongly urge you to reconsider.

hi and sorry to hear about all your problems with airtours/mytravel.
just thought i would post this.
have just come back from my first ever holiday abroad with mytravel and apart from a 20 min delay on departure which was offset by leaving fuerteventura 20 mins earlier.i have nothing but praise for mytravel.so much so that on monday 5th sept we went to going places and rebooked for the same place next year.the girls in going places spent over 45 mins putting together a family holiday,which got us a free childs place and a discount as well.
just thought you might like to know there is a positive side to mytravel aswell

Hear, hear david!!! I had a fantastic holiday to Lanzarote with MyTravel/Airtours booked through Direct Holidays. The price was right, the brochure/booking info was correct, the flights were on time and the reps were great. I would not hesitate to book with them again, despite all the complaints on here (which seem to concern specific hotels - and probably due to circumstances beyond the control of MyTravel anyway)

Hey guys, this thread is for complaints about Airtours/Mytravel. I have been on holiday with Direct Holidays (part of the same group) 6 times now and have never had a bad holiday - due to go to Bulgaria again on Monday with them.

However, there have been recent problems with the IB Tucan and the My Travel group and the people on here have every right and every justification to post their complaints (about this hotel and others) - some experiences have been awful and very stressful.

There are problems and wonderful holiday experiences with every holiday company and airline, but this thread is designed for those that have had problems with Airtours/My Travel etc, ok.

Regards and happy holidays (hopefully!) to everyone

Sally

Sorry to do this guys but off topic.

I'm the first to say great news about some customers actually getting the holiday they really want for a change. But i've got to say, I haven't seen many postings of this nature.

Glad you had a good holiday experience but thats why the TO's are in business surely. We pay our hard earned to get a good holiday of our choosing. And until you have had months and months of stress and hassle and extra financial outlay because a company can not conduct business honestly and ethically, then you have NO idea what we've been through. Sorry to go on guys but i'm not a happy bunny for so many reasons and all because of the company and not a specific hotel. And believe me, i'm only one voice of many.

Hi Dizzy
Good to see you back and glad you made the best of it. If you still want info for your daughter PM me, I never received an e mail.

Hi Sunshiner
Thanks and the holiday was nice. A good, relaxing break. Will PM ya asap. Hope you are well.

hi everyone

So sorry to read more bad news from Airtours/direct holidays. Although I booked my holiday to the toucan Direct Holidays will not will not guarantee my booking or even tell me if I have a room reserved for the 14 to 28 of feb 2006. Although I booked my wedding with the hotel direct I had in fact booked the wedding through direct holidays only to cancel later because I was sold a wedding package that did not exist.

I feel we should perhaps join forces and write something together and get everyone to sign it- sentd a copy to the Directer and one to the newspapers. Perhaps we may get some satisfaction rather than writing individually. Its just a thought, if we come together we will be stronger. Pm me and let me know your thoughts.

Lets not allow this to consume our lives but support each other and join forces.

Best,

FB

please excuse spelling errors, new keyborad!

Hope its ok to post this here but if you have a complaint/story about how MyTravel/Airtours/DH have treated you and your family, then send an email to the address at the top of this website with the basic details.

They will reply to you.

I too have sent them a letter, sometime last month being a third letter after the trick they played on me following the 2nd email, 'sending' a £20 cheque for no-show tickets (correct value - close to £50) and they never even put it in the envelope!!!

I will give them til the end of this months (which exceeds the 28 days) before I email them, only to probably hear they have 'lost' my letter, and report them to ABTA for not responding to my correspondence.

I know its a small amount compared to some of you, but am determined to get the £50 Im entitled to, and wont give up that easy.

Pinkladywales
It's not the actually monetary amount, but the fact that you've been messed around and have a complaint. I hope you get it sorted.

Hey!

I've posted my story befre, but as it's a My Travel/Direct Hols complaint, I will tell you in brief what I'm currently taking legal action against them for.

Firstly a 'direct' flight to Jamaica turned into a 17hr flight from HELL!! This wasn't a 'unforseen circumstance' as it turned out that the flight going the week before and week after both ended up having the same thing. We went to gatwick from manchester to pick up passengers, then to The Azores to re-fuel (?). There was only 1 meal per passenger, no free drinks, no free water and it took TEN HOURS before the children were given a tiny glass of juice. No entertainment either and co-one could use the loo for the 5hrs that we were on the ground at the stops. 4 1/2 hrs before we got off the plane we were informed that the crew (who spoke VERY little English) were 'out of hours' and passengers 'hadn't to bother them anymore as they wern't now working'.........not even for WATER. Well, as you can imagine, there was air rage, people were threatening the staff and it did become a bit frightening. The passengers were threatened with the police.
The hol was a disaster, usual shoddy hotel, food poisoning, no entertainment etc.
On flight home..........should have been direct, we again stopped at Gatwick, the Manchester people were told to stay on.........an HOUR later a passenger heard the crew saying that there wasn't a flight crew to take us to Manchester!!
So off we all got, no information, no apology, left not knowing WHEN or IF we would be flown home!! Ended up having to stand in a queue for a hire car for another hour before paying £200 to hire 2 cars, then driving 5 hrs home, not really in any fit state to drive!!

So what do you think about that one then??????

Needless to say we filled in the relevent forms and then put it in the hands of our solicitors.

I'll keep you posted

Lisa,x

Lisab

The very best of luck. Your holiday sounded like hell on earth. The thing with these companies is as soon as they get your money they dont care.
I am considering legal action its just finding the money to pay for a solicitor.

Hope it all goes your way which it should do.

I discovered that we were covered for legal expenses on our buildings and contents insurance. They take a look at your case and if they think you've a good chance of winning, they will fund your legal costs. You may find that you are covered with your bank account for legal costs or with your holiday insurance if it was a good policy.
I've just got over £1000 back from Libra holidays who put us in z beds, awful food, terrible entertainment, lifts not working etc. We were offered £50 each (fora £2500 hol), but I took them to arbitration and won!!

These sort of experiences in hotels are why we decided to buy our own place in Paphos, we know what we are going to get from our holiday now instead of leaving it to luck!
Good luck!
Lisa,x

Have you tried phoning Roz Fernihough 01922 621114 its only price of a phone call the advice we got from this travel lawyer was excellent, we only found out about her from this HT site

Mines a funny situation. Basically I bought the holiday on the back of Direct Holidays wedding package. When the wedding package arrived I noticed that The wedding package they sold me did not exist. So I cancelled the wedding package and booked direct with the hotel.

The I heard all the stories of over booking. The wedding coordinator requested that I get written conformation that We have a reserved room as Direct holidays have been over booking their room allocation. So I phoned them, wrote to them and faxed them. It took a supervisor in MyTravel to finally get Direct Holidays to contact me. They refered me to their rules ' changes made by us' and stated that they do not see at present any problems wioth my booking. Yet they cannot give me written conformation that we have a room reserved at the IB tOUCAN. I wrote a second letter and 32 days later nothing.

Although I Strongly feel that we deserve our deposit back of 450 after all the shoddy treatment they will argue that I cancelled on assumption rather than fact and I am sure Ross wont take the case up for this reason. But i assure you I have tried everything in my power to sort this out and now I have to cancelled the wedding throught the hotel and currently writing a letter to Direct to cancel as they requested and told me I could kiss good bye to my dep.

I guess I have lost faith in everyone at the moment.

excuse spelling mistakes. Wedding has been cancelled through the hotel.

Hi future bride- Have you considered Trading Standards? Just that I was reading a post, regarding another HT member in despute over their deposit back,(With direct holidays) they contacted them, and they had their deposit returned back to them pretty swiftly . £450 is a lot of money to wave goodbye to. It's worth a try (and it's free!!) All the best. BBB.