Alpha rooms have just advised cancelled our rooms

cortina61

2010-03-02 20:43:37

On 20th December we booked 2 rooms in a hotel in Turkey, all paid, all confirmed and now today we have had an email saying that there was a technical error and our booking wasn't secured, so now we have no accommodation.

Of course since December prices have gone up.
I'm really angry, how can they get away with this?

I plan to write and complain, trouble is on ABTAS site it says you can complain etc etc and will get a response in 28 days, by which time prices will be even higher/

Arrrrrggggghhhh, any advice?

jimd-f

2010-03-03 10:14:18

Re: Alpha rooms have just advised cancelled our rooms

go back to them and send them a copy of your confirmed booking.
explain about the higher price and ask them what the intend to do about your confirmed booking.
check their T&C's, and see if there is anything there that would help you, or confirm that they can just cancel your holiday.
i have a feeling that their T&C's will cover them, and you are only entitled to a full refund as they will claim it was a genuine mistake and outside their control.
you could always contact Ros see here for some free advice.

Sunaddict

2010-03-29 12:43:23

Re: Alpha rooms have just advised cancelled our rooms

Have they offered you allternatives or have they just refunded your money?

cortina61

2010-03-29 12:57:13

Re: Alpha rooms have just advised cancelled our rooms

They offered an alternative, but in a different area, so we have argued our case and insisted on the area we booked originally and they have agreed and we are all rebooked. Dearer accomodation, but not our problem!

In case anyone needs it in future, the relevant legisaltion you need is that they are in breach of contract and you ask them to pay the difference in price in respect of ' loss of bargain'

Sunaddict

2010-03-29 13:11:11

Re: Alpha rooms have just advised cancelled our rooms

Glad you got is sorted :tup