We have extremely bad experiences with British Airways and they have refused to take any responsibility or compensation for their major service lapse. Any advise?
1. Our first bad experience begin upon arrival in Rome. 1 of our 2 baggages did not arrived in the airport. As it contains mainly our winter clothing. Thus, we are force to waste our first day in Rome hunting for these essential, suffering in winter cold without any winter jacket!
2. Our second bad experience occur when our transfer from Paris to London was cancelled just few hours before the flight due to bad weather.
3. To piss us further, instead of providing some form of compensation, they demanded us to pay up additional 40 pound for an extra check in baggage saying that both are separated issue. Most airlines only charge if you exceed the given weight restriction. For British Airways, they even charge you for every extra baggage on top of the usual weight restriction!
4. The condition of their flight entertainment system was horrible. One of them at our seat was even not working at all throughout our whole 14 hours of flight!
5. They even make a fool out of us by getting us to sent in our original receipts for the purchases on the essential due to our baggage lost, making us believed that they will at least compensate us in these. Only to tell us to make this claim from our insurance instead when we no longer have our original receipts with us!
6. To further rub salt in our wound, we finally received our "lost" baggage 14 days later back home with it's form stating or suggesting that they wanted to save cost by not rushing the baggage we need urgently. Thus, they waited for the next available "free" flight many days later to do so despite their major lapse in their service provided!
The weather is not BA's fault.
If your luggage or number of bags exceeded your allowance/weight then you quite rightly will be charged. The allowances are quite clear on their website.
IFE not working is an inconvenience but horrible? Was there any spare seats? Did you ask if you could move to a different one where the IFE was working?
Your luggage wasn't officially lost (not until 21 days) but delayed. Unfortunately it happens and is often the fault of the baggage handlers, not the airline. I would have bought essentials, within the limits of my insurance policy, and made a claim when I got home.
I've not read anything in your post that would make me want to avoid flying with BA.
If your luggage or number of bags exceeded your allowance/weight then you quite rightly will be charged. The allowances are quite clear on their website.
IFE not working is an inconvenience but horrible? Was there any spare seats? Did you ask if you could move to a different one where the IFE was working?
Your luggage wasn't officially lost (not until 21 days) but delayed. Unfortunately it happens and is often the fault of the baggage handlers, not the airline. I would have bought essentials, within the limits of my insurance policy, and made a claim when I got home.
I've not read anything in your post that would make me want to avoid flying with BA.
Yes, the weather is not BA's fault. It was just some light snowing and was not even a storm!
If Singapore Airlines is to cancel their flight, they will always compensate without you even asking. SQ will even book a hotel at their expenses if the cancel flight is delayed overnight. BA does not even want to compensate anything even when you ask! Not even allowing an extra baggage out of goodwill to compensate for the unhappiness they have caused due to their service lapse.
If BA has no intention to compensate me, they should have asked me to claim from my insurance from the very beginning. Why gave me a false hope, trying to make me to feel that BA does care and they want to compensate me for their lapses, only to reveal that they will try all means to push all responsibility and compensate to my insurance and will only pay up as their last resort??!?!?
If Singapore Airlines is to cancel their flight, they will always compensate without you even asking. SQ will even book a hotel at their expenses if the cancel flight is delayed overnight. BA does not even want to compensate anything even when you ask! Not even allowing an extra baggage out of goodwill to compensate for the unhappiness they have caused due to their service lapse.
If BA has no intention to compensate me, they should have asked me to claim from my insurance from the very beginning. Why gave me a false hope, trying to make me to feel that BA does care and they want to compensate me for their lapses, only to reveal that they will try all means to push all responsibility and compensate to my insurance and will only pay up as their last resort??!?!?
Do you know what the weather was doing en route or in London?
Their website states that
"If you do have travel insurance
You may have more comprehensive cover than we can offer. We will provide you with a written report, on request, to send to your insurer as proof of loss, damage or delay to your baggage, in support of your claim – simply contact us via one of the numbers listed at the link below.
If you do not have insurance that covers you for any relevant loss, you may claim from us for:
baggage reported as missing over 3 days ago
expenses incurred because of a delay to your bag
damage to your bag within the last 7 days
items missing or damaged in your bag"
As you have insurance you should have gone via them originally.
Their website states that
"If you do have travel insurance
You may have more comprehensive cover than we can offer. We will provide you with a written report, on request, to send to your insurer as proof of loss, damage or delay to your baggage, in support of your claim – simply contact us via one of the numbers listed at the link below.
If you do not have insurance that covers you for any relevant loss, you may claim from us for:
baggage reported as missing over 3 days ago
expenses incurred because of a delay to your bag
damage to your bag within the last 7 days
items missing or damaged in your bag"
As you have insurance you should have gone via them originally.
I really can't see you have any cause for complaint at all.
The weather is nothing to do with British Airways.
Lost baggage and recouping monies for items purchased is always a travel insurance issue, so you should have gone via that route in the first instance.
Suggest if you think they are so great just keep flying Singapore, who no doubt can control worldwide weather conditions in some magical way, and no doubt never lose a bag.
Whatever you do don't fly Ryanair or any of the other LoCos or then you really would have something to gripe about !
The weather is nothing to do with British Airways.
Lost baggage and recouping monies for items purchased is always a travel insurance issue, so you should have gone via that route in the first instance.
Suggest if you think they are so great just keep flying Singapore, who no doubt can control worldwide weather conditions in some magical way, and no doubt never lose a bag.
Whatever you do don't fly Ryanair or any of the other LoCos or then you really would have something to gripe about !
Singapore airlines were not that great when my daughter and her family were stranded in Singapore for 8 days due to the ash cloud!
Their cases were in transit having come from Bali so they had to buy clothes etc and SA only paid for 1 night in a hotel and then they were then left to their own devices.
The airlines were given the clearance to fly on Thursday evening and it was Sunday before they put them on a return flight although there were 3 flights a day on Boeing 777s.
It took them 15 months to get compensation from SA.
Their cases were in transit having come from Bali so they had to buy clothes etc and SA only paid for 1 night in a hotel and then they were then left to their own devices.
The airlines were given the clearance to fly on Thursday evening and it was Sunday before they put them on a return flight although there were 3 flights a day on Boeing 777s.
It took them 15 months to get compensation from SA.
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