And now they have made it even worse.
If you aim to pay top-up deposit on a credit card you will notice that they now impose a minimum fee of £5.95. So that means for a top-up deposit payment of £75 you pay a fee of around 8% !!
If you telephone to pay them - then you sit in an 0871 phone queue listening to bad music at a charge of 10 pence per minute - and you can easily end up being charged an extra couple of pounds this way. The SAYNO870 alternative numbers have all been switched off to prevent you avoiding their charges.
And to rub the last bit of salt into the wound.... if you try to pay on the website, using a VISA DEBIT card to avoid the charging - then the website insists that the card number is not a debit card - so they want to charge you the credit card fee anyhow.
And it again offers you the alternative of telephoning the 0871 cheat number and paying to listen to bad music.
I made a mistake in booking Thomas Cook - I will never ever make that mistake again.
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Edited by
Glynis HT Admin
2010-06-10 10:04:50
Edit to remove libelous comments