Holiday Complaints

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A quick trawl of German sites suggests you were better off on the bus!

Britannia collided with one of the biggest bridges in Basel (Switzerland) in May and put several people in hospital. This was put down to a fault in the steering equipment.

It had a problem in some locks in June which caused it to be stuck overnight although there don't appear to have been any casualties and the fault may have been in the lock gates mechanism.

On July 20th it collided with a freighter on the German section of the Rhine, once again this was put down to a steering fault.

As for high water, I can understand the worries - a few years ago it got stuck for 6 hours under a bridge on the Mosel when the water was high!

The Koblenz office of the federal shipping regulators can be contacted at internet@wsa-ko.wsv.de and they might be able to tell you whether it has any form of banning order on it although the credit card problem smells more like the company having finacial trouble rather than technical.
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Perhaps your first contact should be with Travelscope.

I note they are ABTA members.

fwh
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you may want to read this- not good news re Travelscope
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Hi

I've just come across your post and thought you might like to know that I had a holiday on the Britannia the first week in July 2007. We did notice some damage to the side of the ship but were unaware that it had been in a collision! Our trip was from Switzerland to Koblenz and the weather was fairly wet almost the whole way. When we neared Koblenz one of the guides told us that the water level in general had risen so much that had our trip been due to go in the other direction it would not have been possible.

You might be interested in the review I wrote of the holiday in the Benelux forum under 'river cruising'

Kind regards
Jael
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