returned from disastrous holiday in turkey.booked via internet,received confirmation,arrived at hotel 4.45 am,no rooms available.although hotel had received booking request,it returned booking as not confirmed.manager stated that this was a constant problem,he showed me a file of faxes returned to this company who seem to ignore this problem.we were eventually taken to another "hotel" which was disgusting.we eventually contacted the hotel provider,who were in a different resort,we were told that we were lucky to find this hotel as all other accomodation in this resort was fully booked.my wife pleaded with me to try and find a flight home.on the next day we walked the streets,stopping at hotels trying to find somewhere to stay for the remainder of our "holiday".eventually we came across a small 3 star hotel that had rooms available,the fact that it was at least clean persuaded us to accept their offer of a room.obviously when we returned we put in a claim for our out of pocket expenses and compensation for a ruined holiday,and a waste of a week.after a long drawn out correspondence,by phone and letter,we have been offered the miserly amount of £400.this breaks down as £250 for the alternative accomodation £15 for taxi fares.£75 for phone and internet costs,(it costs £1.50 per minute to both make and receive mobile phone calls in turkey).a further £60 was given towards the cost of eating out,i had asked for £30per day for the two of us,they said that the alternative accomodation we had found was all inclusive,and we were therefore not entitled to claim fr meal expenses.besides we had not provided receipts for these meals,(who gets receipts when they eat out).this offer,to my mind,in no way compensates us for a ruined holiday that was entirely their fault.any suggestions as to how i proceed from here,or am i being unreasonable. regards cabman