Re: Custom Flights
75 Posts
Thanks Steve, I will print off the Travel Rep form, that is really helpfull of Travel Rep to do one and for you to post it for us on the forum!
Hi Steve,
As an agent myself working for an online company, it is nice to see you helping people on here and i think your management should give you great credit for this. Internet companies can be faceless (if thats the word) especially in these circumstances and your knowledge, helpfullness and commitment to this site i think is appreciated by all.
Such a shame that other internet based companies can't seem to grasp or acknowledge the word service.
I think little things like what you are doing on here just goes to show that being cheap doesn't mean you have to compromise on service.
Cheers
As an agent myself working for an online company, it is nice to see you helping people on here and i think your management should give you great credit for this. Internet companies can be faceless (if thats the word) especially in these circumstances and your knowledge, helpfullness and commitment to this site i think is appreciated by all.
Such a shame that other internet based companies can't seem to grasp or acknowledge the word service.
I think little things like what you are doing on here just goes to show that being cheap doesn't mean you have to compromise on service.
Cheers
I second that. Never had such a good service from an online travel agent. Infact I usually get terrible service from them. Will def book with Travel Republic again.
Steve
Steve
Im pretty sure Steve is going to get the mods to ban me from pm-ing him soon 
Thanks everyone, just when we were looking for a nice quiet run into Christmas!
Keep the comments and private message coming, it helps us a great deal to get such direct feedback on what we are doing at Travelrepublic.
Steve
Keep the comments and private message coming, it helps us a great deal to get such direct feedback on what we are doing at Travelrepublic.
Steve
greenshoes,your not the only one,Steve has been most helpful to me also with the pm facility 
fortunately, I've not been caught up in this OTB/CF mess but I've booked with both them and TR in the past
have to say am thoroughly impressed with all Steve's doing - more like customer delight than customer service
very refreshing!!
have to say am thoroughly impressed with all Steve's doing - more like customer delight than customer service
very refreshing!!
Has anyone heard or had any money back yet from travel agents or CAA for Custom Flights cancellations?
We were told by A1 that they would be paying us back for the accommodation but we have to claim from
CAA for the flights. Can understand the latter for receiving payments back but don't know why A1 are
keeping hold of our money for so long. We have spoken to them but got nowhere - never answer my e-mails
either !!
We were told by A1 that they would be paying us back for the accommodation but we have to claim from
CAA for the flights. Can understand the latter for receiving payments back but don't know why A1 are
keeping hold of our money for so long. We have spoken to them but got nowhere - never answer my e-mails
either !!
Just had a letter from CAA today to say that my claim is sorted and refund to be payed in a couple of days. 
Did you book with A1 travel Crispy ?
We got told yesterday from the CAA that they
hadn't received anything from A1 regarding
Custom Flights - what date was the holiday
you cancelled as they maybe going on dates?
Need to know for further battle........
We got told yesterday from the CAA that they
hadn't received anything from A1 regarding
Custom Flights - what date was the holiday
you cancelled as they maybe going on dates?
Need to know for further battle........
Booked mine with Travelrepublic,and we are going in September.
Think TR beats A1 hands down - doesn't it. Will stick to them or Thompsons in future.
They seem more on the ball.....Steve is quite helpful as well - A1 customer service should
take a leaf out of his book. Enjoy your hols
They seem more on the ball.....Steve is quite helpful as well - A1 customer service should
take a leaf out of his book. Enjoy your hols
We booked with OTB for Sept. We accepted replacement flights with Onur Air and filled in forms for CAA.
They sent the form back as I hadn't filled it in correctly and I returned it about a month ago , Still not heard anything and I'm getting quite worried.
Has this happened to anyone else?
They sent the form back as I hadn't filled it in correctly and I returned it about a month ago , Still not heard anything and I'm getting quite worried.
Has this happened to anyone else?
Im gettin worried now, im flying with Onur Air next month to dalaman my flight will be okay ? :/
kimmmm,
Your posted is better suited to the ddicated Onur Air topic. What is there to worry about? They are a reputable charter operator used by many independent tour operators. They may only operate a basic service, but I'm sure your flights will be fine. They aren't an airline I'd say are my first choice, but that's a personal opinion. You'll find many happy customers on this forum.
Darren
Your posted is better suited to the ddicated Onur Air topic. What is there to worry about? They are a reputable charter operator used by many independent tour operators. They may only operate a basic service, but I'm sure your flights will be fine. They aren't an airline I'd say are my first choice, but that's a personal opinion. You'll find many happy customers on this forum.
Darren
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