the actual flight was very good,they used a huge plane that is normally used for longhaul flights,to amalgamate the passengers from both flights and there were still seats to spare.perhaps i was being to cynical suggesting that the 8.30 flight didnt exist,im sure had they sold enough seats it would have done.so if this is the case,why dont they put the earlier passengers on to the later flight!,i presume that it is cheaper to fly in the earlier time slot.in changing your flight to 05.30 they are in effect puting you on a night flight, which should be much cheaper.i think the point is that at least on the ibiza flight,that mytravel will use the amalgamation of flights to there advantage,and to the passengers cost. mo.
Direct Holidays changing flight times.
116 Posts
tomrmxg05 i would persue it,i stayed on the phone for 1 hour and didnt get to speak to anyone,as it was so near to our holiday we just put up with it.my issue was that if we had chosen the earlier flight initially the cost would have been cheaper to us,also after our flight had changed the 8.30 flight was still being advertised. the actual flight was very good,they used a huge plane that is normally used for longhaul flights,to amalgamate the passengers from both flights and there were still seats to spare.perhaps i was being to cynical suggesting that the 8.30 flight didnt exist,im sure had they sold enough seats it would have done.so if this is the case,why dont they put the earlier passengers on to the later flight!,i presume that it is cheaper to fly in the earlier time slot.in changing your flight to 05.30 they are in effect puting you on a night flight, which should be much cheaper.i think the point is that at least on the ibiza flight,that mytravel will use the amalgamation of flights to there advantage,and to the passengers cost. mo.
the actual flight was very good,they used a huge plane that is normally used for longhaul flights,to amalgamate the passengers from both flights and there were still seats to spare.perhaps i was being to cynical suggesting that the 8.30 flight didnt exist,im sure had they sold enough seats it would have done.so if this is the case,why dont they put the earlier passengers on to the later flight!,i presume that it is cheaper to fly in the earlier time slot.in changing your flight to 05.30 they are in effect puting you on a night flight, which should be much cheaper.i think the point is that at least on the ibiza flight,that mytravel will use the amalgamation of flights to there advantage,and to the passengers cost. mo.
The flight times for my forthcoming holiday with Direct Holidays has been changed by 12 hours and 5 mins since the time of booking, and now I find the new times unnacceptable, due to the late arrival in resort (after midnight), and arriving back at 3.15 in the morning!!!
I was told on the phone that I could change to an alternative holiday with no ammendment fee, or cancel and have my money back....Is this right????
I was told on the phone that I could change to an alternative holiday with no ammendment fee, or cancel and have my money back....Is this right????
As it's over 12 hours then you can indeed have your money back. When is the date of your holiday as, this is classed as a major change and you are entitled to 56 days notice. Inside this timescale I believe you might be entitled to compensation also.
Thank you Glynis HT Admin, my holiday is not until 03/08/07, so I am outside the 56 days notice.
What is more annoying is that I have not been notified via letter that the flight has infact changed, I found out from my billing details online :-(
I'll let you know how I get on!!!
What is more annoying is that I have not been notified via letter that the flight has infact changed, I found out from my billing details online :-(
I'll let you know how I get on!!!
Other tour operators do the same. I have just noticed online that my flight with Portland (Thomsonfly) has changed by three hours. Not a huge amount, but now when I arrive in Cala Bona it will be straight to bed rather than round the bars!!! 
My flight time was changed once by 11 hours. To be honest it worked out better for us as we were changed from a night time flight to day time flight. It meant an earlier start but overall worked out well. In saying that I didnt have any tired children in my party.
Flight times are always subject to change. For a 3 hour change I don't think there is much you can do.
Flight times are always subject to change. For a 3 hour change I don't think there is much you can do.
Your tour operator does not need to inform you of such a minor alteration to flight times until ticketing.
Perhaps you should consider reading the brochure conditions next time! Should you have read them in the first place, you would be aware that such alterations are classed as minor changes. Had you read them and failed to agree with them, you could have booked elsewhere. Then again, most tour ops T&Cs read the same so it wouldn't matter who you book with.
Your tour operator does not deliberately mess with your flight times. The majority of it is a result of slot allocation changes from Airport Authorities or lack of demand, would you rather they cancel your flight and leave you with nothing or give you the best alternate?
I'm sure you can find more constructive uses for your time then moaning about a 3 hour flight change resulting in you having to get up earlier.
For your information, as a travel agent for a different UK travel group, I check tickets everyday from many tour operators, most timings are out from those at the time of booking; albeit 5 minute or 5 hours.
Perhaps you should get an airport hotel or send your kids to bed early the night before so they won't be tired. Failing that, when you get there, you can always sleep on the beach.
Spies
Perhaps you should consider reading the brochure conditions next time! Should you have read them in the first place, you would be aware that such alterations are classed as minor changes. Had you read them and failed to agree with them, you could have booked elsewhere. Then again, most tour ops T&Cs read the same so it wouldn't matter who you book with.
Your tour operator does not deliberately mess with your flight times. The majority of it is a result of slot allocation changes from Airport Authorities or lack of demand, would you rather they cancel your flight and leave you with nothing or give you the best alternate?
I'm sure you can find more constructive uses for your time then moaning about a 3 hour flight change resulting in you having to get up earlier.
For your information, as a travel agent for a different UK travel group, I check tickets everyday from many tour operators, most timings are out from those at the time of booking; albeit 5 minute or 5 hours.
Perhaps you should get an airport hotel or send your kids to bed early the night before so they won't be tired. Failing that, when you get there, you can always sleep on the beach.
Spies
Spies can I refer you to the terms and conditions of the site!
In particular please note number 3
You will find the t&c here: http://www.holidaytruths.co.uk/viewtopic.php?t=968
Kath HT Admin
In particular please note number 3
3. Show respect and courtesy to all other users
You will find the t&c here: http://www.holidaytruths.co.uk/viewtopic.php?t=968
Kath HT Admin
Last October we booked everything direct on the internet, scheduled flights and Hotel, it worked out cheaper including carhire than the equivalent brochure price.
Also just noticed this little quote.
So what would you plan be if your low cost airline, (not protected by ATOL or ABTA) went belly up resulting in you having to sit in an airport for 3 days with the kids and pay an extra couple of hundred £££s to get home? (Scenario when EUJet when bust.)
What would happen if the accommodation, more often then not, not even checked to FTO standards etc, be unsuitable upon arrival? What would happen if you found out the car you booked isn't fully insured to that what a tour op sells you?
Cheaper is never better! You are not protected, not looked after and your all alone when something goes wrong, but hey, you may get a few pints with the money you saved!
Spies
Final word.
Yes, flight changes can be inconvenient and perhaps annoying, but they happen. Whether you choose to fly easyJet, Ryanair, BA or charter etc... the airlines constantly have to tweak schedules, its not just a case of them picking a time and sticking to it, a lot more goes on behind the scenes, from arranging slots to ATC Restrictions etc....
Spies
Yes, flight changes can be inconvenient and perhaps annoying, but they happen. Whether you choose to fly easyJet, Ryanair, BA or charter etc... the airlines constantly have to tweak schedules, its not just a case of them picking a time and sticking to it, a lot more goes on behind the scenes, from arranging slots to ATC Restrictions etc....
Spies
Yes, flight changes can be inconvenient and perhaps annoying, but they happen.
and I think mrmxg has already acknowledged this, but concluded they were no worse off to book DIY. Whether you agree or not - their choice.
Totally uncalled for.you may get a few pints with the money you saved!
i don't think,the final word,should be yours spies,with an attitude like that!!!!!
this is a friendly forum,where people help each other & give some great advice.
maybe you need to read the terms & conditions again,before making further posts
tracy
this is a friendly forum,where people help each other & give some great advice.
maybe you need to read the terms & conditions again,before making further posts
tracy
just wonders if Spies has ever had the experience of this inconvenience with flight changes especially when you have young kiddies, or maybe he or she works within the industry, has inside information, or is making excuses for his or her profession. I'm sure the majority of us know booking well in advance could be subject to these changes, but it would be etiquette sometimes if you were informed well in advance by the TC or airline instead of finding out by other means or on the ticket issued. Jayjan
If you re-read my 3 posts, you will realise it is intended as my final word on this matter.
This may be a friendly forum, but this is a 3 hour flight change where looking at here, its not the end of the world, deal with it! I see this everyday, people think they should be heavily compensated for such minor changes and on occasion, this is due to forums (not necessarily this one) planting false ideas in peoples minds.
Because of the compensation culture we now live in, my time is increasing spent with customers expected £100s of pounds back for not receiving the flight meals of their choice or for having their lilo taken from a pool side. Where does it stop? I think people should have a clear definition of genuine cause of complaint. This post isn't such a case. Yes, it's inconvenient, but the poster can't do anything about it so why go on? We all know that 99.9% of the time people are complaining in the hope somebody will tell them they might get compo, they are not complaining in principle.
A lot of people don't like to hear things how they really are, I'm merely telling it how it is!
This may be a friendly forum, but this is a 3 hour flight change where looking at here, its not the end of the world, deal with it! I see this everyday, people think they should be heavily compensated for such minor changes and on occasion, this is due to forums (not necessarily this one) planting false ideas in peoples minds.
Because of the compensation culture we now live in, my time is increasing spent with customers expected £100s of pounds back for not receiving the flight meals of their choice or for having their lilo taken from a pool side. Where does it stop? I think people should have a clear definition of genuine cause of complaint. This post isn't such a case. Yes, it's inconvenient, but the poster can't do anything about it so why go on? We all know that 99.9% of the time people are complaining in the hope somebody will tell them they might get compo, they are not complaining in principle.
A lot of people don't like to hear things how they really are, I'm merely telling it how it is!
No, a 3 hour flight change isnt the end of the world, but to some folks travelling with young kiddies it is, especially when they have to travel x amount of miles to the nearest airport. Personally I live near an airport & dont have any young kiddies so it isnt an inconvenience to me. I can understand the point about the claiming culture, but it always seems to be on the side of the travel company & many folks work hard for a holiday & pay big big flight supplements to travel when its convenient for them, do they get any discount off this hefty flight supplement when its changed, dont think so. At the end of the day were would you be without the tourist, maybe out of a job. Jayjan
Ok I think we have said enough on the matter.
Spies you obviously haven't familiarised yourself with the terms and conditions otherwise you would have read the following:
You have received your first strike.
However, this is my final word on the matter:
Kath HT Admin
Spies you obviously haven't familiarised yourself with the terms and conditions otherwise you would have read the following:
We operate a 3 strikes and out policy. Anyone violating these few simple rules will receive a strike against their name. After 3 strike a user will be barred from accessing the service.
4. A moderators decision is final and no debate will be entered into.
You have received your first strike.
However, this is my final word on the matter:
We reserve the right to ban any member, at anytime, without explanation.
Kath HT Admin
I think spies has very valid points.
Sometimes small changes happen and some people expect £££ compensation for menial changes.
They are entitled to have their view and say.as this is a public forum.
They could have maybe worded it better so it wasn't directed at the person asking the question, but on the whole a good post with valid points.
Sometimes small changes happen and some people expect £££ compensation for menial changes.
They are entitled to have their view and say.as this is a public forum.
They could have maybe worded it better so it wasn't directed at the person asking the question, but on the whole a good post with valid points.
hi.all.........yes changes do occur on holidays but the point being if t/a.and ..t/o.informed passengers at the earliest moment possible it would save a lot of anger and stress.
also this forum is meant to be friendly and informative please lets keep that way.
there is no need at all to be rude to fellow posters.
regards......john-doe..........
also this forum is meant to be friendly and informative please lets keep that way.
there is no need at all to be rude to fellow posters.
regards......john-doe..........
I think the point that customers could be informed of changes earlier is a good one and one that should be taken on board by companies who value repeat business. In this day and age email notification makes it easier to do this. For instance, I often fly with BA and I'm emailed even if the change is minutes and phoned if it is longer than an hour. A little effort leads to a lot less anger and stress.
Is it wrong to expect you get what you pay for?
I would never try to save money by taking a night flight yet this has been forced onto us. !
Although I am still paying the same flight supplements!
To reiterate if Direct Holidays had informed me of the change earlier, I would have changed the holiday, instead they didn't and used my call to question it, as a sales opportunity to sell me prebooked seats!
I should also think they made money from keeping me on hold for 45 minutes!
I am not seeking compensation, but this sharp practice on their part, by changing the flight they are saving alot of money in Airport charges, this is all about their greed!
I would never try to save money by taking a night flight yet this has been forced onto us. !
Although I am still paying the same flight supplements!
To reiterate if Direct Holidays had informed me of the change earlier, I would have changed the holiday, instead they didn't and used my call to question it, as a sales opportunity to sell me prebooked seats!
I should also think they made money from keeping me on hold for 45 minutes!
I am not seeking compensation, but this sharp practice on their part, by changing the flight they are saving alot of money in Airport charges, this is all about their greed!
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