It's an absolute disgrace the way they treat people, I booked the holiday to Ibiza back in august, for 6 adults and 3 kids travelling from Aberdeen plus my daughter and hubby and their 2 kids travelling from Manchester , all to arrive on same day and staying at same hotel.
The only flight they could fit my party on from Aberdeen now is to Salou,not what I wanted, then they wanted £1600 to change, plus cancellation and admin fees for the Manchester party as they were insistent that the terms and conditions for that holiday had not been changed!!!, I finally got to speak to some one with a bit of common sense who waived the fees and get me a discount down to an extra £700 on top of original cost of holiday, I thought that was the end if it but when I got invoiced today, they have not taken into account the deposit paid £1982, but now can't trace it, I've had to scan my original invoices and email.So fingers crossed it should now all be sorted out.
We need to all get together and sue Thomas cook / Direct holidays for breach of contract or something, there must be 100s in Aberdeenshire who have been shafted like this, and they have had all our monies earning interest for quite some time

degs - oh no....

did you see the evening express on thursday.... big article of a family who nearly lost their hol due to the cancelled flights..??? That was us!!

reading your story and others im just glad ours is sorted. Last time i looked there were 8 seats left on the ibiza flight leaving the same day via thomsons airways... i guess others have sussed thomsons to go ibiza from aberdeen cause the seats are selling super fast.