We have had to cancel a holiday departing yesterday
We booked refundable accommodation and noted that we could cancel this until 7 days before and get a full refund , we confirmed this also by phone
We phoned to cancel on Monday , expecting nothing back , and were told they could only refund us flight taxes and nothing else.
Later I noted in a section of the terms that where cancellation was given 0 to 48 hours there would be a 25per cent refund less admin fees , the following day I got an e/mail stating we would get about 40pc of holiday cost back . This is more than expected so I am unwilling to contact in case they have made a mistake
Total cost of holiday Pds3200 and refund offered Pds 1260
Has anyone been in this situation before , or can clarify their actual policy .
We do have travel insurance for the rest
Have you contacted your insurance company? If so have they agreed to repay you the difference?
Post a Reply
Please sign in or register an account to reply to this post.
Similar Topics
-
Portland Cancellation Policy
Posted by CarrieBMW in Holiday Complaints
-
Car Hire - very confusing
Posted by tutor52 in Malta and Gozo Discussion Forum
-
Holiday Cancellation
Posted by sheffladmatt in Holiday Advice
-
Holiday Cancellation
Posted by eddy in Tour Operators and Travel Agents
-
Holiday Cancellation
Posted by edhall in Holiday Complaints