Just back from 2 wks in the Dominican.
We were due to fly back from Punta Cana on Thur afternoon and after check in we were eventaully told our in bound flight had landed at La Ramana due to bad weather ( yes the weather was wet but every other flight in and out managed fine )
We were buss'd 2 and half hr away to a hotel overnight and took off from La Ramana an 9am on Fri some 17 hrs late...
The hotel we were taken to was all inclusive however due to the times we only had an evening meal ( no breakfast as we left hotel 6am ) At the airport we all had to buy breakfast and water. Not one rep was on hand and the one we saw at the hotel the eveing before was to busy telling us she was alone as 2 others had not showed up !
Worst service ever from First choice. Is there anything we can do ? Is it worth getting in touch with Thompson / first choice or will they tell us to go through our own insurance ?
I think the fact that they did offer suitable accomodation for the evening and a meal is sufficient enough for them to say that they have done all they can? They didnt leave you stranded at the airport which I have heard of happening before Okay maybe a voucher should have been given for drinks and breakfast at the airport, but I honestly cannot see you being able to make a claim against First Choice But then again I am no expert either!
Maybe Im just grumpy as I had plans for the weekend which were ruined x
Would you have felt the same way if you were stranded due to the recent Volcanic Ash Cloud, would you still be as grumpy? , especially as it may have clashed with plans that you had for your return?
kat225club wrote:TBH I dont think one meal in 17 hours is good enough let alone the 17 hr delay....
Maybe Im just grumpy as I had plans for the weekend which were ruined x
But that 17 hours include sleep, and I doubt very much the hotel you'd be found could have at such short notice could have managed to staff an entire breakfast service at 4:30am.
So, yes, they should have provided a voucher for breakfast at the airport instead, but it seems they did fairly well considering the short notice period to transfer, accommodate and provide 1 full evening meal.
Remember inclement weather could have disrupted their plans further down the line - it doesn't just reflect the weather when you were due to take off.
I can't see how you are entitled to a breakfast voucher as you would have paid for any food and drink the previous day at the airport whilst waiting for your flight home so I wouldn't expect vouchers for breakfast. Under the circumstances I think you were pretty well looked after.
I understand your frustration and annoyance. During the volcanic ash problem we had to pay for 7 days of lunch and dinners then suffer a 34 hour journey home via 4 airports and completely muddled disinterest from Thomas Cook which included no breakfast lunch or dinner or drinks on this horrendous journey. Complaints have got us nowhere and our insurance and TC refuses to pay out for food and other costs. These companies treat some people well and others badly and it really does seem to be the luck of the draw which you get. I'm afraid that it's a case of them taking your money and and then treating you with disdain. If you can't get any recompense then don't travel with them again and avoid companies that have bad press - unfortunately, that could mean most of them.
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