Hello, I am a new poster, guess I've been very lucky so far never to have needed to find a site like this! I actually posted this in the Turkey forum first then realised my mistake
I wonder if anyone can help me please, it would be much appreciated. I booked a holiday to the Can Garden Resort in July, for June 2012. It cost £3660 for five of us, AI, from June 5th-19th. I got a good deal after watching the prices and checking reviews for a few weeks, and managed to get a discounted
child place also. I paid a bit extra for daytime flights and was very happy with the deal.
This Saturday I received a letter from FC saying they are no longer using this hotel and could I ring them for a chat about what to do. I rang immediately and was told there was nothing for the same price but to look for a 'handful' of alternatives and they would see what they could do.
Yesterday I rang asking if we could keep the flights but change to Sherwood Breezes, Riu Kaya Belek, Asteria or a couple of Sharm hotels. The girl priced them up and said they were all coming in at around £900 more, for the five of us, and that FC will only allow £45 per person to make up the difference. I asked if she could help me find something then, and she said 'I'm not a Travel Agent'!
It seems I'm expected to accept a lower standard hotel, and night time flights and probably STILL pay some difference because the prices just aren't the same now as they were in July when I booked. Do I have any rights to expect more of a discount than £45 each? I can ask for a refund but it seems unfair that I should lose the discounts I gained by booking early
Any advice will be greatly appreciated, many thanks for reading
First of all I'd like to know what she meant by 'I am not a Travel Agent'- I thought you'd booked a package with First choice?
The girl I spoke to was in the 'Programme Change' department of First Choice, so by her reckoning, she's not a Travel Agent! To be honest, I was kind of stunned into silence when she said that but later, when I re-checked the content of the letter, it says '...give us a call so that we can help you find another holiday'.
She was very rude, actually, whereas the lady I spoke to today in our local branch was absolutely lovely and very sympathetic but she said she can't do anything about online bookings so it looks like I am stuck with the 'Non Travel Agents' department!
I am not a Travel Agent" may be quite an honest answer. I suspect this person is just someone who has been given a script and list of alternatives - try to vary from what's written down for her and she will be lost. I doubt she enjoys her work but times are hard.
First Choice are part of TUI Group, find something reasonably similar from a Thomas Cook Group company (but don't book it) then phone FC back and tell them what you've found and say you'll take the refund and give the money to the opposition. If they don't offer a better deal to keep your business they don't deserve it.
I'm afraid this is part of the risk of booking way in advance. Everything they offer is still in the planning stage and the Terms & Conditions let them make big changes at little cost to themselves.
"'First Choice are part of TUI Group, find something reasonably similar from a Thomas Cook Group company (but don't book it) then phone FC back and tell them what you've found and say you'll take the refund and give the money to the opposition. If they don't offer a better deal to keep your business they don't deserve it.
I'm afraid this is part of the risk of booking way in advance. Everything they offer is still in the planning stage and the Terms & Conditions let them make big changes at little cost to themselves.
I'm waiting for First Choice to ring me back, hopefully the call will be from someone who will actually be able to suggest an alternative but it's looking less likely, to be honest The numbers just do not add up, I think I'm going to have to cancel and try my luck starting all over again after Christmas maybe.
We changed to one of there choices, which when priced up did work out much dearer. Luckily the apartments where we changed to, albeit in a different part of Ibiza were lovely, spacious and clean.
I do hope that you can sort something out and come to an agreement of some kind. Good luck!
I think the problem is that because there are five of us, the difference is adding up to a lot. I'm wondering if the £225 that FC have allowed us is actually determined by number of people and length if holiday, or just a set amount
I'm glad you found the new apartments nice, I've had some of the best times of my life in Ibiza!
This Saturday I received a letter from FC saying they are no longer using this hotel
It's interesting that FC only just got around to telling you that they zapped the Can Garden.
If you scan the HT website with the hotel name you can prove, I personally noted that this hotel had been removed way back in September.
So they just told you now? This week?
It's understandable that in the tough world of Travel 2011 that companies do have to be "fleet of foot" to stay profitable and continue to exist.
BUT - it is to the TO advantage that some people book really early. They try to get us to do so.
FC/Thomson last week issued their 2012 winter brochure. Do they REALLY want folk to commit to holidays up to 16 months in advance of departure?
If they do, then, accepting reality and the need for possible changes,
they should be prepared to SIGNIFICANTLY COMPENSATE folk who they hurt by their changes.
I totally agree, allowing bookings to be made 16 months in advance is crazy and I probably won't book a year in advance again after this. Once bitten twice shy!
I've been told by a friend today that there is often a 'January Sale' for holidays, so I'm now wondering if maybe I should leave my current deal 'banked' until then, if FC will agree to that?
Does anyone know if there is any subsequent batches of Free Child Places likely to be released, or has that ship sailed now?!
Thanks all for your comments and advice, I really appreciate it
After looking at both, we decided on the Seven Seas and we've kept the same flights. Apparently, this came in at £752 more than our original price. I'm so glad I didn't take the word of 'I'm not a Travel Agent' Emma, who said it would never be more than £225.
Thank you very much to all who replied. I think I'll wait until after Christmas to book next year!
Great. Glad you've got it sorted to your satisfaction!
but where did Thomson enter the equation? I know they are TUI Group as well but they are run mostly as seperate companies.
I really don't know?! Someone rang me, said they were ringing from Thomsons, and offered me the two choices. Then I rang back the original number, for First Choice Programme Change, and re-booked.
I notice that the Seven Seas Imperial is not available through First Choice, only Thomsons, so maybe that's why? There's obviously some reason why they decided on my two options...I just hope it's not because no-one else wants to go there!
I've since realised that a lot of the reviews for the SSI are from before it was a Suntopia, when it was Magic Life, so I hope I don't regret it. I keep thinking that it MUST be decent if it's a 'Platinum' hotel; fingers crossed anyway...
I thought First Choice and Thomsons were the same company - TUI?
I thought First Choice and Thomsons were the same company - TUI?
They are the same company! First choice only now deal with all inclusive hotels and Thomsons deal with all like self catering ect
denny.53 wrote:I thought First Choice and Thomsons were the same company - TUI?
They are part of the same group of companies but trade separately. It's not unknown though, depending on circumstances, for them to let customers amend a booking from one company to the other.
I must say, after the initial phonecall they were very helpful, so my advice to anyone in a similar position would be keep trying, until you get someone willing to try to help!
Thanks once again everyone
What I will say though is, we as a family always book well in advance to be able to get the free child places, also to be able to know I am going where I wanted to originally. Okay I know this time around my accomodation did get changed, but that is the first time in fifteen years!
Good luck on whatever you decided to book
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